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Date/Time: Tue, 15 Oct 2019 12:26:46 +0000



LMAX

[2019-10-08 15:44:38]
User118923 - Posts: 4
The DTC connection disconnects every few minutes, why is that?
[2019-10-08 17:43:09]
User118923 - Posts: 4
error message: DTC Client socket(3) close event error. Windows error code 10053
[2019-10-08 20:13:33]
Sierra Chart Engineering - Posts: 77135
Literally every few minutes? We do have another server available for LMAX but it has not yet been configured for use. We will have to do that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-10-08 20:13:48
[2019-10-09 09:57:43]
User118923 - Posts: 4
Yes, disconnections continue this morning. Connection to SC Data is rock solid, just LMAX is the problem.
[2019-10-09 10:48:43]
Sierra Chart Engineering - Posts: 77135
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

When you have the problem provide the message log by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-10-10 11:22:06]
User118923 - Posts: 4
Software version: 1997 64-bit | 2019-10-10 12:16:05.124
Usage end date: 2019-10-22 | 2019-10-10 12:16:05.124
Enabled for: Advanced Features 2. | 2019-10-10 12:16:05.124
Enabled for: Sierra Chart Historical Data Service. | 2019-10-10 12:16:05.124
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-10-10 12:16:05.124
Enabled for: Denali Real-Time Exchange Data Feed. | 2019-10-10 12:16:05.124
Enabled for exchange: INDEXES_DATA_BARCHART | 2019-10-10 12:16:05.124
Enabled for exchange2: CME (Trading Account Required) | 2019-10-10 12:16:05.124
Enabled for exchange2: CBOT (Trading Account Required) | 2019-10-10 12:16:05.124
Enabled for exchange2: COMEX (Trading Account Required) | 2019-10-10 12:16:05.124
Enabled for exchange2: NYMEX (Trading Account Required) | 2019-10-10 12:16:05.124
Received 1 data feed usernames. | 2019-10-10 12:16:05.124
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-10 12:16:05.124
Current selected Data/Trading service: SC Data - All Services | 2019-10-10 12:16:05.124
Custom symbol settings values: enabled | 2019-10-10 12:16:05.124
Chart Update Interval: 500 | 2019-10-10 12:16:05.124
Intraday Data Storage Time Unit: 1 | 2019-10-10 12:16:05.124
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-10-10 12:16:05.124
2019-10-10 12:16:05 Local computer time | 2019-10-10 12:16:05.124
2019-10-10 11:16:05 Local computer time in UTC | 2019-10-10 12:16:05.124
2019-10-10 12:16:05 Local computer time in SC Time Zone | 2019-10-10 12:16:05.124
2019-10-10 11:15:17 Server time in UTC | 2019-10-10 12:16:05.124
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-10-10 12:16:05.124
Program path: C:\SierraChart\ | 2019-10-10 12:16:05.124
Data Files path: C:\SierraChart\Data\ | 2019-10-10 12:16:05.124
OS Version Number: 10.0 | 2019-10-10 12:16:05.124
Locale Setting: C | 2019-10-10 12:16:05.124
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-10 12:16:05.124

DTC Client socket (4) | Socket gracefully closed by remote side. | 2019-10-10 12:18:51.184
DTC Client socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-10-10 12:18:51.184 *
DTC Client socket (4) | Write in progress. Shutdown being delayed. | 2019-10-10 12:18:51.185
SC Data - All Services | Disconnected from the server. | 2019-10-10 12:18:51.185
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2019-10-10 12:18:51.185
SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2019-10-10 12:18:53.178
DTC Client socket (1) | Creating socket. | 2019-10-10 12:18:53.185
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2019-10-10 12:18:53.185
SC Data - All Services | Connected to server. | 2019-10-10 12:18:53.277
SC Data - All Services | Starting socket receive thread. | 2019-10-10 12:18:53.277
SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-10-10 12:18:53.277
DTC Client socket (4) | Write has completed. Shutdown being performed. | 2019-10-10 12:18:55.806
DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-10 12:18:55.806
DTC Client socket (4) | Closed. | 2019-10-10 12:18:55.806
SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-10-10 12:18:55.929
SC Data - All Services | Sending logon request message. | 2019-10-10 12:18:55.929
SC Data - All Services | Received logon response. | 2019-10-10 12:18:56.469
SC Data - All Services | Server Name: SC Realtime Server. | 2019-10-10 12:18:56.469
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-10-10 12:18:56.469
SC Data - All Services | Successfully connected. | 2019-10-10 12:18:56.469
SC Data - All Services | Trading is not supported. | 2019-10-10 12:18:56.469
Added historical Intraday data request for ESZ19 to the queue. | 2019-10-10 12:18:56.469
Intraday data recording state for symbol ESZ19 is set to download 'Pending'. | 2019-10-10 12:18:56.469
Triggering next historical data download in queue. | 2019-10-10 12:18:56.469
SC Data - All Services | Restarting real-time data updates for symbol: ESZ19 -> ESZ19 | 2019-10-10 12:18:56.469
HD Request # 18 | Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme | 2019-10-10 12:18:56.470
HD Request # 18 | Download start date-time: 2019-10-10 12:18:44.000 | 2019-10-10 12:18:56.470
HD Request # 18 | Using server: ds22.sierracharts.com port 10149 | 2019-10-10 12:18:56.470
Socket (2) | Creating socket. | 2019-10-10 12:18:56.470
Socket (2) | Connecting to IP: 208.185.224.129. | 2019-10-10 12:18:56.470
SC Data - All Services | Received security definition for symbol ESZ19 | 2019-10-10 12:18:56.601
HD Request # 18 | Setting DTC encoding to Binary VLS | 2019-10-10 12:18:56.656
HD Request # 18 | Sending historical data logon request message. | 2019-10-10 12:18:56.656
HD Request # 18 | Requesting Intraday data. Start date-time: 2019-10-10 12:18:44. Record interval: 1. Symbol: ESZ19 | 2019-10-10 12:18:57.163
HD Request # 18 | Decompressing data. | 2019-10-10 12:18:57.255
HD Request # 18 | Receiving Intraday data for ESZ19 starting at 2019-10-10 12:18:44 | 2019-10-10 12:18:57.255
HD Request # 18 | Timestamp of first Intraday data file record written: 2019-10-10 12:18:44 | 2019-10-10 12:18:57.255
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-10-10 12:18:57.256
Historical data download thread signaled to stop. | 2019-10-10 12:18:57.256
HD Request # 18 | Received 4 records from 2019-10-10 12:18:44.000 to 2019-10-10 12:18:53.000 (9.0 seconds) and wrote 4 records for ESZ19 | 2019-10-10 12:18:57.256
HD Request # 18 | Completion time: 0s | 2019-10-10 12:18:57.260
HD Request # 18 | Intraday data download complete for ESZ19. Unique request ID: 16 | 2019-10-10 12:18:57.260
Removed historical data download ID 16 | 2019-10-10 12:18:57.260
Real-time Intraday chart data file updates started for ESZ19 | 2019-10-10 12:18:57.260
Opened cached Intraday file: C:\SierraChart\Data\ESZ19.scid | 2019-10-10 12:18:57.260
Intraday chart data file opened for ESZ19 | 2019-10-10 12:18:57.260

Triggering next historical data download in queue. | 2019-10-10 12:18:57.260
Socket (2) | Socket gracefully closed by remote side. | 2019-10-10 12:18:57.347
Socket (2) | Closed. | 2019-10-10 12:18:57.347
[2019-10-10 18:19:30]
Sierra Chart Engineering - Posts: 77135
You are not losing the connection to LMAX, you are losing the connection to one of the Sierra Chart data servers. Not sure why this would be happening frequently.

It is not so easy to determine what the issue is. See if it helps to reduce bandwidth by following the instructions here:
https://www.sierrachart.com/index.php?page=doc/helpdetails4.html#SierraChartExchangeDataFeeds
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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