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Date/Time: Sat, 24 Aug 2019 12:30:53 +0000



intermittent disconnects from Rithmic with Top Step Trader combine account

Support Request:
[2019-08-14 00:41:05]
User40526 - Posts: 137
I am getting intermittent disconnects from Rithmic with a TST SIM combine account. I had this issue with CTS T4 and it was recommended that I switch to Rithmic to remedy the problem. Well, it's back.

My internet connection is solid each time. The disconnect is usually brief. The big problem is that if I have an open trade with an OCO stop and limit. The stop and limit are dropped even though once in a position the limit and stop are supposed to be stored on Rithmic's server.

Top Step tells me to restart my computer and, or, to check with you. This does not resolve the issue and takes longer than waiting for the reconnect.

Can you give me any advice.

Thank you
[2019-08-14 06:00:36]
sunnyod - Posts: 231
same problem here with disconnect but also had another problem. Yesterday Rithmic (TST) lagged 2m behind CQG after the CL rally started. I couldn't take any trades during this time andit took over 30m for Rithmic to catch up
Date Time Of Last Edit: 2019-08-14 06:01:26
[2019-08-14 17:01:17]
Sierra Chart Engineering - Posts: 75442
The big problem is that if I have an open trade with an OCO stop and limit. The stop and limit are dropped even though once in a position the limit and stop are supposed to be stored on Rithmic's server.


This does not make sense. We need to see the information from the Trade Activity Log for this. Refer to:
https://www.sierrachart.com/index.php?page=doc/TradeActivityLogAnalysis.php#SupportAssistedTradeActivityLogAnalysis

There will be no cost in this case for this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-14 18:06:25]
User40526 - Posts: 137
I agree, it does not make sense.

One more item.
Each time this has happened I have had a stuck open position on my trade log. In order to make any sense of my position, I have gone into the Trade Activity Log - Trade Activity, and deleted the open fill. While this may not be a correct rendering of my P&L, I had no choice as I always had on open/un offset entry.

Does this eliminate your ability to see what is going on? I assume it would. Shall I wait until it happens again to send you a log?

Please let me know what I should do.

Thank you
[2019-08-16 07:31:54]
Sierra Chart Engineering - Posts: 75442
Refer to this section here in regards to this:
https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#TradeStatisticsForChartsTab_SolvingInaccurateTradeStatisticsForChartsFieldValues
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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