Support Board

Date/Time: Fri, 26 Apr 2024 21:43:05 +0000

Post From: intermittent disconnects from Rithmic with Top Step Trader combine account

[2019-08-14 00:41:05] Link To Thread - Link To Post [Go To First Post]
User40526 - Posts: 166
I am getting intermittent disconnects from Rithmic with a TST SIM combine account. I had this issue with CTS T4 and it was recommended that I switch to Rithmic to remedy the problem. Well, it's back. My internet connection is solid each time. The disconnect is usually brief. The big problem is that if I have an open trade with an OCO stop and limit. The stop and limit are dropped even though once in a position the limit and stop are supposed to be stored on Rithmic's server. Top Step tells me to restart my computer and, or, to check with you. This does not resolve the issue and takes longer than waiting for the reconnect. Can you give me any advice. Thank you