Support Board

Date/Time: Fri, 26 Apr 2024 15:32:54 +0000

Post From: intermittent disconnects from Rithmic with Top Step Trader combine account

[2019-08-14 17:01:17] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The big problem is that if I have an open trade with an OCO stop and limit. The stop and limit are dropped even though once in a position the limit and stop are supposed to be stored on Rithmic's server. This does not make sense. We need to see the information from the Trade Activity Log for this. Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis There will be no cost in this case for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing