Support Board
Date/Time: Fri, 04 Jul 2025 20:55:58 +0000
Large delay in realtime intraday chart.
View Count: 687
| [2019-07-24 16:22:06] |
| RJ - Posts: 2 |
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Hi, The issue I'm having is, I thought the SC realtime intraday chart data, wasn't updating at all, but seems to be updating every 30 mins to an hour, on a one minute time period. As I left the chart open overnight on the ES and realized this. I have triple checked, to make sure I am subscribed to realtime data, exchange agreements signed, and selecting a symbol that is for that exchange, and also connected my funded account. My message log shows connected to realtime allowed etc. Is there a chart settings I am missing somewhere? Sorry new subscriber here, I have been over pretty much all the FAQs, and write ups on why realtime data would not be working. Everything seems to check out, but no tick by tick data, just a huge print of bars every hour or so, right up to the current price. Forex data updates realtime fine, just the futures data is giving me fits. Thanks |
| [2019-07-24 17:38:27] |
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Who is your futures broker? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-25 00:22:58] |
| RJ - Posts: 2 |
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Hi, Thanks for the quick reply. I am using GFF/Ironbeam as my broker, CQG/Continuum, is the routing feed. Software version: 1945 64-bit | 2019-07-24 18:19:33.334 Usage end date: 2019-08-21 | 2019-07-24 18:19:33.334 Enabled for: Advanced Features. | 2019-07-24 18:19:33.334 Enabled for: Advanced Features 2. | 2019-07-24 18:19:33.334 Enabled for: Sierra Chart Historical Data Service. | 2019-07-24 18:19:33.334 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-07-24 18:19:33.334 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-07-24 18:19:33.334 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-07-24 18:19:33.334 Enabled for exchange: CBOT (Trading Account Required) | 2019-07-24 18:19:33.334 Enabled for exchange: COMEX (Trading Account Required) | 2019-07-24 18:19:33.334 Enabled for exchange: NYMEX (Trading Account Required) | 2019-07-24 18:19:33.334 Received 1 data feed usernames. | 2019-07-24 18:19:33.334 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-24 18:19:33.334 Current selected Data/Trading service: SC Data - All Services | 2019-07-24 18:19:33.334 Custom symbol settings values: enabled | 2019-07-24 18:19:33.334 Chart Update Interval: 500 | 2019-07-24 18:19:33.334 Intraday Data Storage Time Unit: 0 | 2019-07-24 18:19:33.334 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-24 18:19:33.334 2019-07-24 18:19:33 Local computer time | 2019-07-24 18:19:33.334 2019-07-25 00:19:33 Local computer time in UTC | 2019-07-24 18:19:33.334 2019-07-24 18:19:33 Local computer time in SC Time Zone | 2019-07-24 18:19:33.334 2019-07-24 05:00:09 Server time in UTC | 2019-07-24 18:19:33.334 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-07-24 18:19:33.334 Program path: C:\Sierra Chart\ | 2019-07-24 18:19:33.334 Data Files path: C:\Sierra Chart\Data\ | 2019-07-24 18:19:33.334 OS Version Number: 10.0 | 2019-07-24 18:19:33.334 Locale Setting: C | 2019-07-24 18:19:33.334 SC Data - All Services | Connected to data server. | 2019-07-24 18:20:27.393 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-24 18:20:27.393 SC Data - All Services | Starting real-time market data updates for: MESU19. ID: 1 | 2019-07-24 18:20:27.774 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESU19 | 2019-07-24 18:20:27.774 SC Data - All Services | Requesting security definition data for: MESU19. ID: 1 | 2019-07-24 18:20:27.774 Intraday data recording state for symbol MESU19 is set to download 'Pending'. | 2019-07-24 18:20:27.774 Delaying start of download for MESU19 | 2019-07-24 18:20:27.785 HD Request # 81 | Downloading Intraday chart data for MESU19 to the file MESU19.scid. Service: cme | 2019-07-24 18:20:32.851 HD Request # 81 | Download start date-time: 2019-07-24 17:58:38.000 | 2019-07-24 18:20:32.851 HD Request # 81 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2019-07-24 18:20:32.851 Socket (1) | Creating socket. | 2019-07-24 18:20:32.852 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-07-24 18:20:32.852 HD Request # 81 | Setting DTC encoding to Binary VLS | 2019-07-24 18:20:32.964 HD Request # 81 | Sending historical data logon request message. | 2019-07-24 18:20:32.964 HD Request # 81 | Requesting Intraday data. Start date-time: 2019-07-24 17:58:38. Record interval: 0. Symbol: MESU19 | 2019-07-24 18:20:33.019 HD Request # 81 | Decompressing data. | 2019-07-24 18:20:33.072 HD Request # 81 | Receiving Intraday data for MESU19 starting at 2019-07-24 17:58:38 | 2019-07-24 18:20:33.072 HD Request # 81 | Timestamp of first Intraday data file record written: 2019-07-24 17:58:42 | 2019-07-24 18:20:33.073 Historical data download thread signaled to stop. | 2019-07-24 18:20:33.073 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-07-24 18:20:33.073 HD Request # 81 | Received 211 records from 2019-07-24 17:58:38.000 to 2019-07-24 18:10:13.006 (11.6 minutes) and wrote 209 records for MESU19 | 2019-07-24 18:20:33.073 HD Request # 81 | Completion time: 0s | 2019-07-24 18:20:33.074 HD Request # 81 | Intraday data download complete for MESU19. Unique request ID: 80 | 2019-07-24 18:20:33.074 Removed historical data download ID 80 | 2019-07-24 18:20:33.074 Real-time Intraday chart data file updates started for MESU19 | 2019-07-24 18:20:33.074 Intraday chart data file opened for MESU19 | 2019-07-24 18:20:33.074 Socket (1) | Socket gracefully closed by remote side. | 2019-07-24 18:20:33.126 Socket (1) | Closed. | 2019-07-24 18:20:33.126 |
| [2019-07-25 01:19:01] |
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Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-24 18:20:27.393 This line indicates that this instance of Sierra Chart was not connected to your live funded trading account this month.Follow the instructions here to do that: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-25 01:19:56
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