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Date/Time: Wed, 24 Jul 2019 05:40:48 +0000



Problem with CTS T4 Quotes

Support Request:
[2019-07-09 19:44:43]
User851475 - Posts: 3
I just contacted my broker about a problem with CTS quotes in SC. They contacted SC and were told to tell me to submit a support ticket to SC. I am having a problem with the quotes inside SC. For example I am pulling up the January CL contract. The bid/ask spread is showing 55.00 bid/ 58.20 Ask. This is a bid/ask spread of 3.20. When I compare this to another platform feed, the other platform is showing 57.61 bid/ 57.63 ask for a bid ask spread of .02 which is correct.

Can you please help me troubleshoot why this is occurring within SC, as I cannot trade or view proper charts with the data and charts this inaccurate. Fyi, my broker has confirmed there is not an issue with CTS and their data feed.
Date Time Of Last Edit: 2019-07-09 21:23:03
[2019-07-10 05:20:33]
Sierra Chart Engineering - Posts: 74136
The current spread we see for January 2020 CL is .76. You can verify this with the exchange.

This other program you are mentioning is showing incorrect data.

Also we do not provide support any longer for external data feeds.

Current Quote CLF20
2019-07-10 01:04:14.000 Wed
LastPrice: 58.16
LastSize: 5
Daily Price Chg: 0.64
Ask: 58.58
Bid: 57.82
Bid Ask Avg: 58.20
Bid Ask Diff: 76.0 Ticks
Bid x Ask: 2 x 2
Daily Open: 58.09
Daily High: 58.16
Daily Low: 58.09
Previous Close: 57.52
Daily Volume: 1205
Num Trades: 1028
Open Interest: 89567
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-10 05:22:39
[2019-07-10 16:29:23]
User851475 - Posts: 3
Attached is a screenshot taken directly from the CTS T4 quote board which shows a spread of 2 ticks as opposed to 60 ticks inside SC. Both CTS and Interactive Brokers are showing 2 ticks. And obviously a spread for a contract even 6 months out is never 76. While you may not support external feeds, I'm sure you do support that they work correctly inside of SC. Your help is greatly appreciated.
Date Time Of Last Edit: 2019-07-10 16:38:41
imageJan CL bid ask spread SC vs CTS.png / V - Attached On 2019-07-10 16:23:52 UTC - Size: 32.66 KB - 21 views
[2019-07-10 17:50:35]
Sierra Chart Engineering - Posts: 74136
We think the difference has to do with implied market depth being included by Interactive Brokers and CTS.

This has come up before. We can do that with the Sierra Chart data feeds as well. I do not see how we can solve this though with the CTS FIX data feed.

Without implied depth this is what we are currently seeing from the CME:
Current Quote CLF20
2019-07-10 13:42:11.000 Wed
LastPrice: 59.64
LastSize: 1
Daily Price Chg: 2.12
Ask: 59.98
Bid: 59.26
Bid Ask Avg: 59.62
Bid Ask Diff: 72.0 Ticks
Bid x Ask: 2 x 2
Daily Open: 58.09
Daily High: 59.68
Daily Low: 58.09
Previous Close: 57.52
Daily Volume: 13676
Num Trades: 1517
Open Interest: 89567
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-10 17:51:08
[2019-07-10 18:41:54]
User851475 - Posts: 3
Not sure what implied market depth is. Regardless of the contract month, the top of the book best bid/ask should be showing. Without it, that means I can't chart or trade any months other than the current contract month. I just compared the current August Contract of SC and CTS and it works correctly (See attachment).
imageAugust Current CL Contract SC vs CTS.png / V - Attached On 2019-07-10 18:36:26 UTC - Size: 27.52 KB - 24 views
[2019-07-11 09:29:03]
Sierra Chart Engineering - Posts: 74136
Refer to:
https://www.cmegroup.com/confluence/display/EPICSANDBOX/MDP+3.0+-+Consolidating+Implied+and+Multiple+Depth+Books

We will support this in our own data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-11 16:35:39]
rwilliams1 - Posts: 278
As a layman can you please explain two things to me?

1. If this is an issue with the implied data feed, how is it that the current month's contract in SC is able to perform correctly with the correct data?

2. I assume that SC is using the exact same data feed as the CTS software (it's using the same login info). So how is it that the CTS software can show the correct quotes for farther out months, but SC cannot?
[2019-07-11 17:12:26]
Sierra Chart Engineering - Posts: 74136
1. Since there is much higher amount of trading in that contract.

2. Not really. Sierra Chart uses the CTS FIX data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-11 17:53:57]
rwilliams1 - Posts: 278
Wow. CTS is one of the most used futures software feeds in the world, but in SC you cannot use it to chart futures other than the current month unless you want to pay for a separate data feed.:( So can users use the older CTS data feed option that is not FIX?
[2019-07-11 23:20:23]
rwilliams1 - Posts: 278
Can I use the CTS - DTC data option to solve this problem? And if not, can the TT Fix data be used instead, or is this a problem with all Fix connections?
Date Time Of Last Edit: 2019-07-11 23:21:05
[2019-07-12 01:37:26]
Sierra Chart Engineering - Posts: 74136
You need to give us about 2 to 3 weeks for us to add support for implied market depth and then this will be available with the Sierra Chart Data Feeds which includes this one:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

Sierra Chart does not support TT FIX any longer. At this point in time, there is no one who can deliver a data feed as capable as what we offer at the price that we offer.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-12 01:39:09
[2019-07-12 02:50:30]
rwilliams1 - Posts: 278
I'm sure your data service is excellent, but I'm already forced to pay for CTS data through my broker and was trying to avoid paying twice for data. Is this Denali Exchange the same as the data that Sierra Charts provides? And does it provide historical bid/ask or midpoint data?
[2019-07-12 03:42:35]
rwilliams1 - Posts: 278
Also, does the Sierra Chart data and Denali feeds have the ability to pull up exchange traded spreads data?
[2019-07-12 04:08:40]
Sierra Chart Engineering - Posts: 74136
It is one of our own data feeds. It does provide historical bid and ask data at every trade but not in between trades.

Are you using CTS because of our prior recommendation?

And yes our data feeds do fully support spreads:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ExchangeTradedSpreads

If you want to trade spreads though, and use our data feed you should use this service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-12 04:09:17
[2019-07-12 05:45:56]
rwilliams1 - Posts: 278
I'm using CTS because I am trading spreads and only CTS and TT provides reduced margin for exchange traded spreads with my broker. And with your order routing service, who provides the customer service if there are questions, problems with orders or if immediate support is needed? Is it my broker's tech support, Sierra Chart support, or TT support?
[2019-07-12 06:34:30]
Sierra Chart Engineering - Posts: 74136
who provides the customer service if there are questions, problems with orders or if immediate support is needed? Is it my broker's tech support, Sierra Chart support, or TT support?
You will contact your broker. We are merely providing a reliable and redundant gateway to TT.

The broker will be able to access your account and orders and handle any issues with them. For example, if an order is rejected, we do not have any control over that. Only your broker can handle that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-12 14:18:46]
rwilliams1 - Posts: 278
I understand account issues will be handled by my broker, but just to play devil's advocate and to get more information, what happens if there is a technical problem and I contact my broker and they say they don't handle problems with 3rd party connectivity problems? I've had that happen before.
[2019-07-13 02:13:31]
rwilliams1 - Posts: 278
Can you explain how the CTS - DTC and the other DTC service data options work? Thank you.
[2019-07-13 06:00:36]
Sierra Chart Engineering - Posts: 74136
I understand account issues will be handled by my broker, but just to play devil's advocate and to get more information, what happens if there is a technical problem and I contact my broker and they say they don't handle problems with 3rd party connectivity problems? I've had that happen before.
Therefore, just start a ticket or post here and we will look into the issue. We have done that many times with our TT order routing. In most cases, we then just ask TT about the problem or help with the issue if we can.

The simple fact is that the way everything is designed, you are much better off. There is less room for problems compared to the model of connectivity with all the other services.

The only negative thing we hear about the TT order routing is the risk management is not considered as good or as flexible as others. But this is a TT issue. But that is not necessarily a problem in your case.

Can you explain how the CTS - DTC and the other DTC service data options work?
we do not understand the question. Really there is no need to ask a question like this. And we don't even know how to answer it either.

And finally, if there is any question about a particular order or position, or you need to take some action on order or position and you are unable to for some reason, you just need to contact your broker or clearing firm. They can handle your request. But as we said everything is designed with so much redundancy, that it is unlikely there would be a problem . If there is it would be something with your trading account the clearing firm can take care of, or some issue on the TT side.

With the connectivity model that Sierra Chart has to TT, there is simply less chance of a connectivity problem as compared to all the other trading services Sierra Chart works with. It is a clean direct connection with no intermediary logon required. And with the web-based trading that we are going to be coming out within a month, that is going to give you another method of connectivity. That is just not released until we are comfortable we have the very best security in place for it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-13 06:06:17
[2019-07-13 18:57:14]
rwilliams1 - Posts: 278
I remember reading somewhere awhile back in the support pages that TT doesn't show the account balances in SC. Was that the TT Fix connection that had that issue, and will this new SC/TT Order routing service be able to display live account balances?

In regards to the CTS-DTC question, I see that option listed as a data connection option and I don't know what it is. So I'm simply asking for more info about it since I am using CTS. If it is listed as a data option, you should be able to explain it since it is part of your software.

Thanks.
[2019-07-13 20:58:17]
Sierra Chart Engineering - Posts: 74136
Account balances are supported with TT but they will only update at most once every 1 to 3 minutes. However, also refer to this information here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UnsupportedPositionAndAccountBalanceFields


In regards to the CTS-DTC question, I see that option listed as a data connection option and I don't know what it is. So I'm simply asking for more info about it since I am using CTS.
We are no longer offering this to new users. The setup is just too complicated so we stopped offering it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-13 20:59:16
[2019-07-13 22:43:08]
rwilliams1 - Posts: 278
Wow, this is extremely frustrating! All of this software fire power and with CTS I can't see accurate quotes on most futures contracts, and with TT I can't get a real time assessment of my account balance to see how much money I am making! As a spread trader, not being able to see my account balance for at least 1 to 3 minutes makes real time trading problematic especially when trading multiple spreads intraday.

I can't believe that receiving something as simple/basic as accurate quotes and my account balance is this much trouble in this computer age. So I have to pick my poison; do I want accurate quotes or do I want to see my real time account balance? Truly unbelievable! Arghhh... :( Guess the only option is to wait until you integrate the implied depth for your data feed and use CTS. Thx for you help.
[2019-07-13 23:28:26]
Sierra Chart Engineering - Posts: 74136
Be assured we are working on a solution to this, for order routing and risk management that does not involve other services. We cannot go into more details but we hope to have this out, later in the year.

But as an interim solution, in two weeks we will get the implied market depth supported for our CME data feeds. Just allow three weeks in case we get delayed. We will try to work on some more of it this weekend.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-13 23:29:05
[2019-07-13 23:57:57]
rwilliams1 - Posts: 278
When using the new TT order routing service, will SC's trading activity/positions pages show the real time P&L of my positions in real time?
[2019-07-15 07:28:38]
Sierra Chart Engineering - Posts: 74136
One comment though about TT risk management is AMP has their own risk management for TT accounts. So they are not relying on TT for this or at least not fully.

Yes you can see the real-time Profit and Loss, but only through the Trade Statistics for Charts tab:

https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#TradeStatisticsForChartsTab
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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