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Direct MessagesDate/Time: Sun, 28 Apr 2024 10:09:04 +0000
Notice: New Service Packages Bundling CME data
View Count: 14189
| [2019-07-02 01:28:55] |
| Acro - Posts: 436 |
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Your post above says the initial price for non routing customers was to be USD25 but when I go to the control panel it says USD30. Can you please clarify |
| [2019-07-02 02:48:26] |
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Yes we did not yet adjust this price but there is not going to be any cost for you this month since you already have the existing Sierra Chart Exchange Data Feed active.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-02 04:31:35] |
| jaxscott1 - Posts: 24 |
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Will current Exchange Data Feed customers automatically be switched over to the Denali Feed or should we be subscribing to this new feed and things happen from there?
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| [2019-07-02 04:34:09] |
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Gradually everyone who is using CME data only with the Sierra Chart Exchange Data Feed will be moved over this month. But you are welcome to just switch over to it at any time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-02 04:34:21
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| [2019-07-02 07:02:19] |
| amirN - Posts: 159 |
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I have enabled it on my account but it took $29.06 in addition to my monthly data feed of $25. Please reimburse the $29.06. Also Crude is not updating in real-time. Date Time Of Last Edit: 2019-07-02 10:26:23
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| [2019-07-02 11:25:24] |
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I have enabled it on my account but it took $29.06 in addition to my monthly data feed of $25. Please reimburse the $29.06. We will take care of this.Also Crude is not updating in real-time. In regards to this, follow the instructions below:Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-02 12:07:08] |
| amirN - Posts: 159 |
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I have just realised I have not included NYMEX in my list of supported exchanges. Please change my exchange to the full CME group one (Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts). Thanks |
| [2019-07-02 12:19:47] |
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You need to activate that exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-02 14:27:34] |
| amirN - Posts: 159 |
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I can see the option: "CME with Market Depth for nonprofessional Trading accounts Symbols: CME, GBLX" has been deactiated now, did you do that? Is it realy deactivated? as I do not want to run into problems when I activate the full CME exchange. |
| [2019-07-02 17:21:20] |
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I can see the option: This was never deactivated. It is still activated on the Sierra Chart Exchange Data Feed. You need to keep in mind the Denali Exchange Data Feed is fully separate with its own exchanges and activations.
"CME with Market Depth for nonprofessional Trading accounts Symbols: CME, GBLX" has been deactiated now, Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-02 17:21:54
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| [2019-07-02 18:50:15] |
| amirN - Posts: 159 |
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Does this mean that if I activate the exchange for the new data feed I have two exchanges activated and paid for? Is it possible to deactivate the first one and activate the second one? How are you going to migrate everybody from the current data source to the new one?
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| [2019-07-02 19:18:07] |
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Yes but on the new Denali Exchange Data Feed, since the CME allows one exchange fee trial in any 12 month period, you can activate it without being billed. The two data feeds can be active at the same time. Where there is an overlap with exchanges, the Denali Exchange Data Feed takes precedence when feeding Sierra Chart data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-02 19:58:34] |
| amirN - Posts: 159 |
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OK I have activated the new exchange data feed.How can I deactivate the previous data feed so that I do not get billed next month?
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| [2019-07-02 21:45:35] |
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Deactivate the exchanges and real-time connection here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-05 08:23:54] |
| Cavalry3162 - Posts: 523 |
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SC, just for clarification... when you mean only CME does this also mean NO Market Stats? or dont you count that as an exchange and it'll be available with your new feed option?
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| [2019-07-05 09:28:38] |
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Market statistics are included with the Sierra Chart Service Packages. This new data feed provides data from exchanges. It is not related to market statistics. Nothing changes in regards to the market statistics you already have.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-05 09:28:49
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| [2019-07-06 16:53:09] |
| User390455 - Posts: 56 |
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For the "Denali Exchange Data Feed for other services", the price on the site is $30 / month. And, in one message, you said the actual price is $25 / month, but you have not changed yet. Can you confirm the price is $25. Tks |
| [2019-07-07 08:56:02] |
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We will make the price adjustment to 25USD/month on Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-07 16:03:56] |
| Spurious - Posts: 4 |
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This is all super confusing. I just signed up to Sierra today. I need level 2 data for ES and CL as well as MP and TPO charts. So I payed for the $36 monthly subscription in addition to $25 data subscriptions and $15.75 full CME subscription. It seems that I overpaid. How can I contact someone to change my subscription to the new priced one. Also worst of all it seems that I'm still not getting the proper data feed (hard to tell for sure with the market closed), but I get this message in the log: Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-07 15:49:57.098 EDIT> I have a trading account with IG.com but they don't connect with Sierra. I did sign the declaration about being a non-pro trader and having a broker. Please help :( Date Time Of Last Edit: 2019-07-07 16:48:07
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| [2019-07-07 17:01:01] |
| User390455 - Posts: 56 |
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Cool. Tks Sierra Chart Engineering. Spurious : IG is not a Futures Broker (FCM). You must avec a Funded Futures broker for have the discount CME (15$). Like IB, Transact, Gain or all broker who use TT or CQG. It's like the old SC data feed: Sierra Chart Exchange Data Feed: Integration with Trading Services |
| [2019-07-07 17:05:03] |
| Spurious - Posts: 4 |
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So I have to pay $115 OUCH! Can you please assist me in upgrading to that package without losing what I paid for already (pay the difference)?
Date Time Of Last Edit: 2019-07-07 17:38:54
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| [2019-07-07 17:44:26] |
| User138602 - Posts: 169 |
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For lower prices you need to have a funded account with one of the many FUTURE contract Brokers. IG is offering CFDs. The pricing is ruled by the exchanges themself...prices cant be set by SC.
Date Time Of Last Edit: 2019-07-08 15:12:46
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| [2019-07-08 09:40:23] |
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This is all super confusing. I just signed up to Sierra today. I need level 2 data for ES and CL as well as MP and TPO charts. So I payed for the $36 monthly subscription in addition to $25 data subscriptions and $15.75 full CME subscription. It seems that I overpaid. How can I contact someone to change my subscription to the new priced one. Also worst of all it seems that I'm still not getting the proper data feed (hard to tell for sure with the market closed), but I get this message in the log:
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-07 15:49:57.098 EDIT> I have a trading account with IG.com but they don't connect with Sierra. I did sign the declaration about being a non-pro trader and having a broker. Please help :( It is confusing because the CME makes it confusing. You did not overpay. You underpaid. The exchange fees for what you want are going to be 42 USD + 115 USD per month in addition to the cost of the data feed at 25 USD per month plus the cost of Sierra Chart at 36 USD per month. If this is ok, we will make the necessary change for you. Otherwise, we can refund the data feed. Let us know what you want to do. It does not help to have the IG account in regards to lowering the cost of the exchange fees. Start a ticket and let us know what you want us to do based on the above: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-08 09:42:35
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| [2019-07-08 09:48:29] |
| Spurious - Posts: 4 |
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Its actually worse than that since I would need two separate $115 subscriptions to get both ES and CL from CME ($115) and NYMEX ($115). I'm glad I can get them both for free for a month, but I'm seriously evaluating my broker options. Thanks.
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| [2019-07-08 09:56:09] |
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You can get the ES futures for 42 USD per month. Not 115 USD per month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-09 13:58:27] |
| User390455 - Posts: 56 |
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Have you any plan to add the US Stocks (Nyse, Nasdaq...) to the "Denali Exchange Data Feed"?
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