Support Board

Date/Time: Fri, 19 Apr 2024 17:29:40 +0000

Post From: Notice: New Service Packages Bundling CME data

[2019-07-07 16:03:56] Link To Thread - Link To Post [Go To First Post]
Spurious - Posts: 4
This is all super confusing. I just signed up to Sierra today. I need level 2 data for ES and CL as well as MP and TPO charts. So I payed for the $36 monthly subscription in addition to $25 data subscriptions and $15.75 full CME subscription. It seems that I overpaid. How can I contact someone to change my subscription to the new priced one. Also worst of all it seems that I'm still not getting the proper data feed (hard to tell for sure with the market closed), but I get this message in the log: Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2019-07-07 15:49:57.098 EDIT> I have a trading account with IG.com but they don't connect with Sierra. I did sign the declaration about being a non-pro trader and having a broker. Please help :( Date Time Of Last Edit: 2019-07-07 16:48:07