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Date/Time: Wed, 24 Jul 2019 05:42:12 +0000



[Sticky] - Notice: New Service Packages Bundling CME data

Support Request:
[2019-06-24 15:32:36]
Sierra Chart Engineering - Posts: 74136
Effective July 1, assuming there are no unexpected technical complications, we will be releasing new service packages which bundle the CME data. We will announce pricing in the next few days.

The standard CME exchange fees also have to be paid. But there will be no exchange fees due until August assuming you activate the package in July.

This new data feed is called the "Bundled Sierra Chart Exchange Data Feed".

It differs from the Sierra Chart Exchange Data Feed which we currently offer. It only provides CME data at this time. If you need the CME data and other exchanges you need to continue to use the non-bundled data feed.

We gradually are going to move users over who just requires CME data without any action on your part to the new bundled data feed, during the month of July.

This new data feed will allow two real-time connections and no symbol limits.

And later, we will be providing streaming delayed CME data to our other service packages as well.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-25 00:41:13]
Acro - Posts: 314
Q.
If we have a subscription to eg Service Package 5 that has months left before expiry will we able to "upgrade" to the new bundles in July ?
[2019-06-25 02:18:07]
Sierra Chart Engineering - Posts: 74136
What we have decided is that there are going to be two new service options for this data feed. Not new service packages.

20 USD/month for the data feed for use with the Sierra Chart Order Routing service.
35 USD/month for the data feed when not used with the Sierra Chart Order Routing service.

This will support up to two real-time connections. That is all the CME will allow at the nonprofessional fees.

Regarding symbol limits, we will not impose them unless we see there is a problem. So they could be imposed at a later time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-25 02:18:23
[2019-06-25 16:32:20]
seand - Posts: 45
This is the CME full group bundle with depth?

That's a really great deal.
Date Time Of Last Edit: 2019-06-25 16:35:11
[2019-06-25 18:09:41]
Sierra Chart Engineering - Posts: 74136
Exchange fees are extra. You will be able to choose among all of the different CME exchange fees.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-25 20:37:53]
User379468 - Posts: 111
This new data feed is called the "Bundled Sierra Chart Exchange Data Feed".

It differs from the Sierra Chart Exchange Data Feed which we currently offer. It only provides CME data at this time.

1. Do these option prices include Sierrachart direct account? Or is that not needed to use the SC order routing with a broker provided SC package?

2. Are all CME exchanges included?

3. Any other differences in the feed quality/speed vs the non-bundled SC Feed?
[2019-06-25 21:00:07]
Sierra Chart Engineering - Posts: 74136
1. No they do not. They are in addition. But you can also use Sierra Chart provided by your broker with these data feed options.
2. Exchange fees are extra.
3. No differences.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-25 21:40:24]
User379468 - Posts: 111
1. Does CME data include all CME exchanges, NYMEX, COMEX, etc?

2. Will there be a without market depth/top of book only exchange fee option, for all CME exchanges bundle?
[2019-06-25 21:57:35]
Sierra Chart Engineering - Posts: 74136
1. Yes this is the case. All 4 market data centers.

2 Yes, whatever the CME makes available and what we have now, will be part of the exchange options.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-25 22:08:12]
User138602 - Posts: 107
I am currently using AMP Futures. How do i setup my broker for minimal costs? In the end, what AMP costs would i have if i use your orderrouting service and CME bundle?
[2019-06-26 02:54:26]
User753428 - Posts: 53
I would love to use this service with the SC Order Routing Service once we can get the order routing costs billed directly from our AMP accounts. That would be awesome!
[2019-06-26 13:18:36]
amirN - Posts: 119
Currently I am paying $25 a month for 20 real-time symbols data feed, are you saying that from 1st of July this fee is going up to $35?
[2019-06-26 14:03:32]
Sierra Chart Engineering - Posts: 74136
In response to post #12, we need to think about that. We may just set the price at 30 instead of 35.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-27 02:08:25]
Acro - Posts: 314
Per Post#12, I believe quite a few subscribers are on Interactive Brokers for trade execution due to location etc and it would be harsh to penalize them until we can make the Sierra routing service work for us.

20 symbols can be enough for some futures traders
[2019-06-27 04:40:58]
Sierra Chart Engineering - Posts: 74136
We will initially make the price 25 USD per month instead of the 35 for the new data feed if you are not using the SC order routing service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-27 04:45:37
[2019-06-27 13:22:37]
User735587 - Posts: 4
Hi,

You feed is not available in Europe yet. Is there an update oncoming with European Accounts?

Is there an update to connect through DTC your data to bookmap?

Thanks
[2019-06-27 13:56:38]
Sierra Chart Engineering - Posts: 74136
Why do you say it is not available in Europe? It is. Unless you are talking about EUREX data routed through Frankfurt.

European accounts are supported.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-28 05:35:57]
User735587 - Posts: 4
Why do you say it is not available in Europe? It is. Unless you are talking about EUREX data routed through Frankfurt.

European accounts are supported.

I was referring to CME as I asked the last couple of weeks to different brokers and they are said that at the moment it was restricted to US accounts only.
[2019-06-28 06:32:02]
amirN - Posts: 119
I have accounts with both Gain and TransAct and have no problem trading CME futures from UK and no problem with SC data.
[2019-06-28 13:35:14]
Sierra Chart Engineering - Posts: 74136

I was referring to CME as I asked the last couple of weeks to different brokers and they are said that at the moment it was restricted to US accounts only.
There are no restrictions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-28 19:36:00]
Sierra Chart Engineering - Posts: 74136
This new data feed is going to require version 1943 or higher to use. You can update with Help >> Download Prerelease ..

We did expect it would be supported with 1939 or higher but there was one additional change that is needed to support it and that is in 1943.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-28 20:45:21]
User379468 - Posts: 111
We will initially make the price 25 USD per month instead of the 35 for the new data feed if you are not using the SC order routing service.

1. What exactly is bundled with the new bundled feed?

2. Any way for a cheaper option with the new bundled feed than the current $20 feed?

3. Any way for an even cheaper feed option for using with the SC Order Routing?
Date Time Of Last Edit: 2019-06-29 01:36:25
[2019-06-29 13:51:09]
Sierra Chart Engineering - Posts: 74136
Another change has been made in Sierra Chart to support this data feed. Version 1944 or higher will be required. You can update with Help >> Download Prerelease.

Furthermore, this data feed will not be available until sometime between 12 PM to 1 PM US Eastern time on July 1. As long as you do not need it immediately at the beginning of the month, then just wait for the option to be available. Otherwise, you will need to activate the existing Sierra Chart Exchange Data Feed.


When available this new data feed can be activated here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

It will just be an additional service on your account. The name of the data feed, is called the "Denali Data Feed". This distinguishes it from the Sierra Chart Exchange Data Feed. We will provide further details, at the time it is released.

If you are a user of the Sierra Chart Exchange Data Feed, at the beginning of the month or any time during July you will be able to switch to this new data feed at no additional cost. But if you do not need the real-time Sierra Chart Exchange Data Feed before July 1, 2 PM, then please wait for this feed to become available and do not activate or renew the Sierra Chart Exchange Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-29 13:52:06
[2019-07-01 21:43:03]
Sierra Chart Engineering - Posts: 74136
We did not yet get this data feed released but it is going to be released this evening (July 1).
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 01:28:55]
Acro - Posts: 314
Your post above says the initial price for non routing customers was to be USD25 but when I go to the control panel it says USD30.

Can you please clarify
[2019-07-02 02:48:26]
Sierra Chart Engineering - Posts: 74136
Yes we did not yet adjust this price but there is not going to be any cost for you this month since you already have the existing Sierra Chart Exchange Data Feed active.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 04:31:35]
jaxscott1 - Posts: 15
Will current Exchange Data Feed customers automatically be switched over to the Denali Feed or should we be subscribing to this new feed and things happen from there?
[2019-07-02 04:34:09]
Sierra Chart Engineering - Posts: 74136
Gradually everyone who is using CME data only with the Sierra Chart Exchange Data Feed will be moved over this month. But you are welcome to just switch over to it at any time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-02 04:34:21
[2019-07-02 07:02:19]
amirN - Posts: 119
I have enabled it on my account but it took $29.06 in addition to my monthly data feed of $25. Please reimburse the $29.06.
Also Crude is not updating in real-time.
Date Time Of Last Edit: 2019-07-02 10:26:23
[2019-07-02 11:25:24]
Sierra Chart Engineering - Posts: 74136
I have enabled it on my account but it took $29.06 in addition to my monthly data feed of $25. Please reimburse the $29.06.
We will take care of this.

Also Crude is not updating in real-time.
In regards to this, follow the instructions below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 12:07:08]
amirN - Posts: 119
I have just realised I have not included NYMEX in my list of supported exchanges. Please change my exchange to the full CME group one (Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts).

Thanks
[2019-07-02 12:19:47]
Sierra Chart Engineering - Posts: 74136
You need to activate that exchange here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 14:27:34]
amirN - Posts: 119
I can see the option:
"CME with Market Depth for nonprofessional Trading accounts Symbols: CME, GBLX"
has been deactiated now, did you do that? Is it realy deactivated? as I do not want to run into problems when I activate the full CME exchange.
[2019-07-02 17:21:20]
Sierra Chart Engineering - Posts: 74136
I can see the option:
"CME with Market Depth for nonprofessional Trading accounts Symbols: CME, GBLX"
has been deactiated now,
This was never deactivated. It is still activated on the Sierra Chart Exchange Data Feed. You need to keep in mind the Denali Exchange Data Feed is fully separate with its own exchanges and activations.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-02 17:21:54
[2019-07-02 18:50:15]
amirN - Posts: 119
Does this mean that if I activate the exchange for the new data feed I have two exchanges activated and paid for? Is it possible to deactivate the first one and activate the second one? How are you going to migrate everybody from the current data source to the new one?
[2019-07-02 19:18:07]
Sierra Chart Engineering - Posts: 74136
Yes but on the new Denali Exchange Data Feed, since the CME allows one exchange fee trial in any 12 month period, you can activate it without being billed.

The two data feeds can be active at the same time. Where there is an overlap with exchanges, the Denali Exchange Data Feed takes precedence when feeding Sierra Chart data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 19:58:34]
amirN - Posts: 119
OK I have activated the new exchange data feed.How can I deactivate the previous data feed so that I do not get billed next month?
[2019-07-02 21:45:35]
Sierra Chart Engineering - Posts: 74136
Deactivate the exchanges and real-time connection here:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-05 08:23:54]
Andreas - Posts: 403
SC, just for clarification... when you mean only CME does this also mean NO Market Stats? or dont you count that as an exchange and it'll be available with your new feed option?
[2019-07-05 09:28:38]
Sierra Chart Engineering - Posts: 74136
Market statistics are included with the Sierra Chart Service Packages. This new data feed provides data from exchanges. It is not related to market statistics. Nothing changes in regards to the market statistics you already have.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-05 09:28:49
[2019-07-06 16:53:09]
User390455 - Posts: 4
For the "Denali Exchange Data Feed for other services", the price on the site is $30 / month. And, in one message, you said the actual price is $25 / month, but you have not changed yet.
Can you confirm the price is $25. Tks
[2019-07-07 08:56:02]
Sierra Chart Engineering - Posts: 74136
We will make the price adjustment to 25USD/month on Monday.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-07 16:03:56]
Spurious - Posts: 3
This is all super confusing. I just signed up to Sierra today. I need level 2 data for ES and CL as well as MP and TPO charts. So I payed for the $36 monthly subscription in addition to $25 data subscriptions and $15.75 full CME subscription. It seems that I overpaid. How can I contact someone to change my subscription to the new priced one. Also worst of all it seems that I'm still not getting the proper data feed (hard to tell for sure with the market closed), but I get this message in the log: Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-07 15:49:57.098

EDIT> I have a trading account with IG.com but they don't connect with Sierra. I did sign the declaration about being a non-pro trader and having a broker. Please help :(
Date Time Of Last Edit: 2019-07-07 16:48:07
[2019-07-07 17:01:01]
User390455 - Posts: 4
Cool. Tks Sierra Chart Engineering.

Spurious :
IG is not a Futures Broker (FCM). You must avec a Funded Futures broker for have the discount CME (15$).
Like IB, Transact, Gain or all broker who use TT or CQG.

It's like the old SC data feed:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices
[2019-07-07 17:05:03]
Spurious - Posts: 3
So I have to pay $115 OUCH! Can you please assist me in upgrading to that package without losing what I paid for already (pay the difference)?
Date Time Of Last Edit: 2019-07-07 17:38:54
[2019-07-07 17:44:26]
User138602 - Posts: 107
For lower prices you need to have a funded account with one of the many FUTURE contract Brokers. IG is offering CFDs. The pricing is ruled by the exchanges themself...prices cant be set by SC.
Date Time Of Last Edit: 2019-07-08 15:12:46
[2019-07-08 09:40:23]
Sierra Chart Engineering - Posts: 74136
This is all super confusing. I just signed up to Sierra today. I need level 2 data for ES and CL as well as MP and TPO charts. So I payed for the $36 monthly subscription in addition to $25 data subscriptions and $15.75 full CME subscription. It seems that I overpaid. How can I contact someone to change my subscription to the new priced one. Also worst of all it seems that I'm still not getting the proper data feed (hard to tell for sure with the market closed), but I get this message in the log:

Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-07 15:49:57.098

EDIT> I have a trading account with IG.com but they don't connect with Sierra. I did sign the declaration about being a non-pro trader and having a broker. Please help :(

It is confusing because the CME makes it confusing. You did not overpay. You underpaid. The exchange fees for what you want are going to be 42 USD + 115 USD per month in addition to the cost of the data feed at 25 USD per month plus the cost of Sierra Chart at 36 USD per month. If this is ok, we will make the necessary change for you. Otherwise, we can refund the data feed. Let us know what you want to do.

It does not help to have the IG account in regards to lowering the cost of the exchange fees.

Start a ticket and let us know what you want us to do based on the above:
https://www.sierrachart.com/usercp.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-08 09:42:35
[2019-07-08 09:48:29]
Spurious - Posts: 3
Its actually worse than that since I would need two separate $115 subscriptions to get both ES and CL from CME ($115) and NYMEX ($115). I'm glad I can get them both for free for a month, but I'm seriously evaluating my broker options. Thanks.
[2019-07-08 09:56:09]
Sierra Chart Engineering - Posts: 74136
You can get the ES futures for 42 USD per month. Not 115 USD per month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-09 13:58:27]
User390455 - Posts: 4
Have you any plan to add the US Stocks (Nyse, Nasdaq...) to the "Denali Exchange Data Feed"?
[2019-07-09 16:29:57]
Sierra Chart Engineering - Posts: 74136
It is not cost-effective to add US stocks because the cost of being a direct vendor of US stock exchanges is very very high. We would lose money on that. And a lot of money.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-09 21:05:22]
User390455 - Posts: 4
Ok. Tks.
"Denali Exchange Data Feed" on Futures is already very good.

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