Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 05 May 2024 03:37:20 +0000
Disconnects
View Count: 926
| [2019-06-03 13:53:53] |
| User209218 - Posts: 34 |
|
I have sent another message log about disconnects. You continue to blame CQG for my problems, but after reviewing the support board, it appears CGQ is not the only data provider having this issue. Rythmic is also has issues, and another provider I am unfamiliar with. I am no longer convinced this is a CQG problem. I know you are trying to sell your own data service, but please address these issues.
|
| [2019-06-03 14:48:19] |
| User209218 - Posts: 34 |
|
I have sent two more message logs. 4 times today so far. What is going on? My confidence in Sierra is not high at this point.
|
| [2019-06-03 14:54:21] |
| |
|
Your confidence in CQG obviously should be exceptionally low now. You don't have to believe us. But we know what we are talking about. Get off of CQG and get off of it now. We have developed top-quality solutions. This is the service you need to use: Sierra Chart / Trading Technologies Futures Order Routing Service We can help you get set up with that service just let us know who your broker is. As a matter of policy we do not examine these logs. This is a well-known problem which is documented here: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG And do not use Rithmic either! That has its own set of problems.Refer to: https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy ---- It doesn't help to think you understand what the situation is and blame it on us. We are vastly more knowledgeable about the issue than you are. Yes Rithmic does have this problem as well because of the method of connectivity that Sierra Chart has to Rithmic. Our position on Rithmic is documented here: https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy We have no ability to solve CQG connection problems or Rithmic. . I know you are trying to sell your own data service, This is not true but we have developed good connectivity with redundancy for our own services because we have full control over them. On the market data side, the connectivity is good but there there is not the redundancy that we want but we are still working towards that. We should have that out in about a month.There is a world of difference, when it comes to our services with connectivity compared to these others . The others are substandard by comparison. The reason is because we can control the development process fully. Once again if you are looking for a solution from us for CQG connection problems or Rithmic connection problems you are never going to get it because we cannot solve those. The only potential would be with Rithmic with their new websocket API but we have decided not to do anything further with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-03 14:58:22
|
| [2019-06-03 15:03:33] |
| User209218 - Posts: 34 |
|
One of the reasons for using CQG is that they provide full market depth for resting order. Does Sierra data feed do that? I can't find anything in the description.
Date Time Of Last Edit: 2019-06-03 15:04:01
|
| [2019-06-03 15:05:51] |
| |
|
Yes the Sierra Chart Exchange Data Feed offers 200 levels of depth. And we plan to increase that more in the coming months. It sounds like you are referring to the CL because CL is the only symbol CQG provides extended market depth on. Not the others. Shouldn't be a problem for us to take it up to 300 levels near term. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-06-03 16:05:49] |
| User209218 - Posts: 34 |
|
I really wish you and CQG would be able to talk to each other. As customers of both, we are stuck in the middle. Laurie Sutliff (CQG) Jun 3, 08:57 MST Hello Patrick, Thank you for contacting CQG. Unfortunately, we are not able to assist you. You must reach out to Sierra Charts for troubleshooting. Your data connection is to Sierra Charts. We provide data to them. You do not have a connection to CQG. You have a connection to Sierra. I'm sorry if this is unfavorable news, however, CQG does not support Sierra Charts data connectivity issues. If you are interested in CQG Products which allow a direct data feed from CQG, our product list is here: http://www.cqg.com/products Kind regards, Laurie |
| [2019-06-03 16:28:14] |
| |
|
What a joke. CQG statements are not even true. This only exemplifies, why it is we have the engineers right out here in front with support. And why we insist users use our open support board. There are no secrets or nonsense here. Only accurate information. We have raised this issue to CQG previously but we put no further effort into it because they are unable to resolve the problem. How many levels of market depth do you require? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-03 16:29:42
|
| [2019-06-03 16:32:15] |
| User209218 - Posts: 34 |
|
I really like having full depth. I was with Rythmic, but switched to CQG because of the depth issue.
|
| [2019-06-03 16:36:01] |
| |
|
Would 200 levels of depth be sufficient for you? Or what about 300?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-03 16:36:18
|
| [2019-06-03 16:36:49] |
| User209218 - Posts: 34 |
|
More is better. If you can do 200 or 300, is there a problem with full depth?
|
| [2019-06-04 17:54:40] |
| |
|
200 is available now and we could do 300. The problem with extended market depth is the increased bandwidth, although probably not much. Some users may have an issue with this and the data can lag. But the number of levels of depth which is subscribed to is controllable within Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-04 17:55:39
|
To post a message in this thread, you need to log in with your Sierra Chart account: