Support Board

Date/Time: Sat, 18 May 2024 15:41:04 +0000

Post From: Disconnects

[2019-06-03 16:05:49] Link To Thread - Link To Post [Go To First Post]
User209218 - Posts: 34
I really wish you and CQG would be able to talk to each other. As customers of both, we are stuck in the middle. Laurie Sutliff (CQG) Jun 3, 08:57 MST Hello Patrick, Thank you for contacting CQG. Unfortunately, we are not able to assist you. You must reach out to Sierra Charts for troubleshooting. Your data connection is to Sierra Charts. We provide data to them. You do not have a connection to CQG. You have a connection to Sierra. I'm sorry if this is unfavorable news, however, CQG does not support Sierra Charts data connectivity issues. If you are interested in CQG Products which allow a direct data feed from CQG, our product list is here: http://www.cqg.com/products Kind regards, Laurie