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Direct MessagesDate/Time: Sat, 18 May 2024 14:10:03 +0000
Post From: Disconnects
| [2019-06-03 14:54:21] |
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Your confidence in CQG obviously should be exceptionally low now. You don't have to believe us. But we know what we are talking about. Get off of CQG and get off of it now. We have developed top-quality solutions. This is the service you need to use: Sierra Chart / Trading Technologies Futures Order Routing Service We can help you get set up with that service just let us know who your broker is. As a matter of policy we do not examine these logs. This is a well-known problem which is documented here: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG And do not use Rithmic either! That has its own set of problems.Refer to: https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy ---- It doesn't help to think you understand what the situation is and blame it on us. We are vastly more knowledgeable about the issue than you are. Yes Rithmic does have this problem as well because of the method of connectivity that Sierra Chart has to Rithmic. Our position on Rithmic is documented here: https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy We have no ability to solve CQG connection problems or Rithmic. . I know you are trying to sell your own data service, This is not true but we have developed good connectivity with redundancy for our own services because we have full control over them. On the market data side, the connectivity is good but there there is not the redundancy that we want but we are still working towards that. We should have that out in about a month.There is a world of difference, when it comes to our services with connectivity compared to these others . The others are substandard by comparison. The reason is because we can control the development process fully. Once again if you are looking for a solution from us for CQG connection problems or Rithmic connection problems you are never going to get it because we cannot solve those. The only potential would be with Rithmic with their new websocket API but we have decided not to do anything further with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-03 14:58:22
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