Login Page - Create Account

Support Board


Date/Time: Sun, 15 Dec 2019 05:37:47 +0000



Issue when -Order fill for current day only- is checked off

[2019-06-02 13:13:17]
User821468 - Posts: 46
This is an issue I brought up some time ago and you had indicated at the time you were working on it but that the solution may not be compatible with the Transact platform.The issue is still persisting namely:When the-order fills for current day only- is checked off,i.e.when I want to review a prior day performance, the linkage of a closing trade does not correspond with its opening trade, but corresponds to the prior trade closing position. The issue does not exist for current day operation when order fill for current day is checked on.
I was wondering if I just have to live with it as long as I am with Transact platform, or something could be or is done about it?
thank you
[2019-06-03 17:59:58]
Sierra Chart Engineering - Posts: 79192
This really is easily solved from your side just by making sure you stay connected to Transact continuously so no order fills are missed and just adjusting the Order Fills Start Date-Time as explained here:
https://www.sierrachart.com/index.php?page=doc/DailyProfitLossValue.html

There is another thing we can do to improve upon this further and we are still considering that. Yes there is another service, which does solve this, in almost all cases but it is not compatible with Transact.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-03 18:00:19
[2019-06-05 15:54:07]
User821468 - Posts: 46
The problem is staying on all the time! Since when I close my laptop at lunch and or at night, Upon restart I get a fatal error due to internet interrupion, necessitating a restart.
Again to problem doesnt exist when I trade Sim or live with "order fills for current day on ly"
checked on.Its only when I need to go back to review prior day performance that the correspondancece links act up.
I guess I'll have to live with it for the time. But please keep me posted if the situation gets resolve for the Transact platform
Thanka again for your help
[2019-06-06 15:42:54]
Sierra Chart Engineering - Posts: 79192
The connectivity to Transact is going to change in about two weeks to eliminate these connectivity problems. They have a new websocket API we are working on. That old bridge is going to go away.

We want you to update to prerelease 1931 with Help >> Download Prerelease. And let us know if you see any further issues with order fill matching within a chart. However, in this particular case we want you to clear Chart >> Chart Settings >> Advanced Settings >> Order Fills Start Date-Time.

But this is not really a complete perfect solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-15 15:25:58]
User821468 - Posts: 46
By the time I got to it i.e. today 6/15 I was only able to download pre-release 1934.
Glad to report all issues with prior days i.e.buy sell indicators and correspondence linkages are readings correctly ,when "Order fills for current day only" is checked OFF..
I did not have to do anything to order fills start date times since they were already correct from the prior version 1927 pre release i was using since our last communication.
The Control bar icons are also showing the Drawing symbols vs letters. Great job!
Thank you !
[2019-06-15 20:20:56]
Sierra Chart Engineering - Posts: 79192
Nothing has changed in regards to the original problem in this version. But this version will now use the websocket connection to Transact. But that in and of itself does not change anything with this issue.

With this new version, you can maintain a continuous connection to Transact without any difficulty. So long as their server is running.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account