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Support Board


Date/Time: Sun, 26 May 2019 16:36:48 +0000



Requesting a Simulated Futures Trading Service account

Support Request:
[2019-05-11 20:03:28]
stphnlwlsh - Posts: 5
Just sent my log in via the "send for analysis" button on my account.

Unknown symbol, market data requests not allowed.

I kept all of my same symbols as I've been using SC data for 2-3 months now.
Date Time Of Last Edit: 2019-05-11 20:34:10
[2019-05-11 23:39:18]
Sierra Chart Engineering - Posts: 72155
You are not using the correct symbols for the Simulated Futures Trading service. You need to use the symbols in File >> Find Symbol:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols

Did you also want to trade BATS symbols? It is not set up for BATS symbols but it could be.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-11 23:39:38
[2019-05-12 00:25:40]
stphnlwlsh - Posts: 5
Re: BATS, yes please.

Re: Wrong symbols, I did the symbol lookup and did not receive an error, but data still did not refresh live with ESM19 and CLM19. If they issue remains tomorrow night when the session opens, I'll let you know. Thanks for the help thus far.
[2019-05-15 12:24:56]
stphnlwlsh - Posts: 5
Data does flow on the different symbols. Thanks.

Waiting on BATS still if you don't mind.
[2019-05-15 20:01:23]
Sierra Chart Engineering - Posts: 72155
Ok so we understand you are no longer having a problem receiving the real-time future data. That is good. That of course would be due to CME market data authorization issues.

In regards to BATS, we will try to get that done this evening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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