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Direct MessagesDate/Time: Thu, 25 Apr 2024 04:38:02 +0000
disconnects
View Count: 829
| [2019-04-23 15:15:43] |
| User209218 - Posts: 34 |
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I have been having a lot of disconnects lately. I have tried both the "fix" and the "web connections, they both seem to be the same. Any help you could give me of figuring this out would be appreciated. I have sent the message log already. Thanks,
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| [2019-04-23 18:20:39] |
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This is what we see: Chart (F.US.CLEM19) | Jumping over Chartbook file unknown field. | 2019-04-23 08:08:37 *
The above message is not related.CQG WebSocket | Timeout waiting for pong message from server. | 2019-04-23 11:09:18
This indicates why there was a reconnection.CQG WebAPI | WebSocket closed. | 2019-04-23 11:09:18 Connection to the external service has been lost. | 2019-04-23 11:09:18 CQG WebAPI | Sending Web API Logoff message. | 2019-04-23 11:09:18 We want you to update to the current version following these instructions to see if that helps. : Software Download: Fast Update Also refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-23 18:21:04
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| [2019-04-23 18:28:43] |
| User209218 - Posts: 34 |
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Will do, thanks
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| [2019-05-16 13:19:12] |
| User209218 - Posts: 34 |
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I have upgraded to version 1915, but still having disconnect problems. I sent log, please review and let me know if there is something I can do to prevent this. thanks |
| [2019-05-16 19:10:42] |
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This is what we see: CQG WebSocket socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-05-16 09:15:42 * We can only refer you to this particular section here:CQG WebSocket socket (2) | Socket gracefully closed by remote side. | 2019-05-16 09:15:42 CQG WebSocket | Network socket for WebSocket has been closed by remote side. | 2019-05-16 09:15:42 CQG WebAPI | WebSocket closed. | 2019-05-16 09:15:42 Connection to the external service has been lost. CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Also be aware of this new service which we have developed which has stable connectivity assuming there are no other network issues in between your system and the servers: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-20 15:51:05] |
| User209218 - Posts: 34 |
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I have spoken with CQG, and hey tell me that they provide data to you, then it is passed through your software to me. Consequently, they contend that the problem with with Sierra and not with CQG. I am caught in the middle. Since the only connection I have to CQG is through Sierra, I would end to believe them, that the problem lies with Sierra software. Please advise. |
| [2019-05-20 16:58:06] |
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You have got to be kidding us. This is beyond comprehension. CQG does not even know what they are talking about. Just please wait a couple of months and we are going to have a new package available which includes the Sierra Chart Exchange Data Feed and TT order routing . Here is more information: Sierra Chart / Trading Technologies Futures Order Routing Service We are aware that some users have connectivity problems to CQG. And this is why we are working on building a good comprehensive solution. We have this partially available and some users are on it, but we are working hard to make this cost competitive and mainstream and that will be ready within two months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-20 17:04:10
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| [2019-05-20 17:04:07] |
| User209218 - Posts: 34 |
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Maybe you should talk to them. I can't speak for either party.
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| [2019-05-20 17:20:48] |
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There is nothing we can do in a phone call with them to resolve this. We are very intelligent people and we know to how to handle these matters. And that is for us to take proper control of this and that is what we are working towards.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-31 04:43:28] |
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In regards to this, we recommend using this new service for order routing instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service If you are with AMP, we are working out the transaction billing through them. That should be available within a couple of weeks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-31 04:43:33
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