Support Board

Date/Time: Sat, 04 May 2024 17:04:55 +0000

Post From: disconnects

[2019-05-16 19:10:42] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what we see: CQG WebSocket socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-05-16 09:15:42 * CQG WebSocket socket (2) \| Socket gracefully closed by remote side. \| 2019-05-16 09:15:42 CQG WebSocket \| Network socket for WebSocket has been closed by remote side. \| 2019-05-16 09:15:42 CQG WebAPI \| WebSocket closed. \| 2019-05-16 09:15:42 Connection to the external service has been lost. We can only refer you to this particular section here: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Also be aware of this new service which we have developed which has stable connectivity assuming there are no other network issues in between your system and the servers: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing