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Direct MessagesDate/Time: Sun, 19 May 2024 02:17:51 +0000
Anyone having problems of downloading history this morning?
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| [2019-03-29 16:08:32] |
| User578802 - Posts: 3 |
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Hello, In response to your question "Anyone having problems of downloading HS this morning"; YES My chart is stuck on 27March2019 and I was about to send a support ticket to the Sierra tech team. Was your issue resolved or did they provide feedback as I know the tech team is probably busy and I do not wish to disturb them if they are currently working on the issue. Let us all know! Thanks!! |
| [2019-03-29 16:12:15] |
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In response to post #3, we see you are using Transact. What symbol is HS? That is not a transact symbol. And there are no historical data serving problems. Issues like that are very rare to begin with. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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