Support Board
Date/Time: Sun, 06 Jul 2025 20:05:34 +0000
Post From: Anyone having problems of downloading history this morning?
| [2019-03-29 16:12:15] |
| |
|
In response to post #3, we see you are using Transact. What symbol is HS? That is not a transact symbol. And there are no historical data serving problems. Issues like that are very rare to begin with. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |