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Direct MessagesDate/Time: Mon, 06 May 2024 10:29:10 +0000
Unable to get Agreement status due to communications error
View Count: 1349
| [2019-02-23 17:12:44] |
| User740266 - Posts: 26 |
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When I was going to subsribe exchange fee for my spare account, there was a warning of "Unable to get Agreement status due to communications error. This will result in not being able to determine professional or nonprofessional status." May I ask how I could fix the issue? Thank you. |
| [2019-02-23 23:45:25] |
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We are checking on this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-24 05:19:30] |
| User740266 - Posts: 26 |
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I am a non-U.S. trader and have signed the Market Data Agreement and Market Data Agreement (With US Equities Agreement). But when I pressed to subsribe the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts with market depth exchange fee, I got "Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts' exchange." and "Market data feed account does not exist. User registration incomplete. User must sign exchange agreements. Complete the agreement now. If you continue getting this error please Contact Support for more help." Should I also complete the "NYSE Professional Subscriber Agreement (PDF)"? |
| [2019-02-24 18:08:54] |
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We are able to open the agreement from our end. Can you please try again, and let us know if the issue has been resolved for you?
Sierra Chart Support |
| [2019-02-25 00:01:30] |
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Should I also complete the "NYSE Professional Subscriber Agreement (PDF)"? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-25 00:14:24] |
| User740266 - Posts: 26 |
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Thank you. However, the problem still exists. Please see the attached photos below for my problem concerned.
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 second.png / V - Attached On 2019-02-25 00:14:05 UTC - Size: 19.82 KB - 285 views Attachment Deleted. |
| [2019-02-25 00:15:06] |
| User740266 - Posts: 26 |
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I am urgent on the issue, please help if available.
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| [2019-02-25 01:00:01] |
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We have to contact our data provider about this. Very sad this problem is even existing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-25 01:05:30] |
| User740266 - Posts: 26 |
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I understood your difficulties but I hope it can be fixed as soon as possible too. Thanks buddy.
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| [2019-02-25 01:06:48] |
| User740266 - Posts: 26 |
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Will that be the problem I wrongly connected the sierra chart to IB TWS at the first day of the month as required?
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| [2019-02-25 01:10:49] |
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Will that be the problem I wrongly connected the sierra chart to IB TWS at the first day of the month as required? This is not related to the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-25 01:16:57] |
| User740266 - Posts: 26 |
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Okay. I will wait for your update. Thanks.
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| [2019-02-25 13:25:53] |
| User740266 - Posts: 26 |
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I discovered that after signing 2 of the 3 agreements, the real time connection returned to unactivated status. And when I tried to activate it, another problem shows up. Please check the following photos for the problem concenred.
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| [2019-02-25 15:13:47] |
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We have to contact our data provider about this. We are waiting for their response.
Sierra Chart Support |
| [2019-02-25 15:16:33] |
| User740266 - Posts: 26 |
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Will that be a problem from my side? I am afraid that I made stupid mistakes...
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| [2019-02-25 17:25:45] |
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No. And this is a really intolerable situation from our data provider Barchart . We are exceptionally unhappy about this. They have got to resolve this immediately and apologize.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-25 17:42:29] |
| User740266 - Posts: 26 |
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I got a few friends came across the same issues as well. Hope it will be fixed as soon as possible.
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| [2019-02-25 18:49:52] |
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Please try to complete the agreement here again: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements Let us know when that is done. Sierra Chart Support |
| [2019-02-25 18:57:31] |
| User740266 - Posts: 26 |
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That's great, seems working. I filled the first and the second agreement and now I can subsribe to the real time connection and exchange fee services. Thanks for all the help, truly.
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| [2019-02-25 19:07:06] |
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You can now activate any exchanges that you need.
Sierra Chart Support |
| [2019-02-25 19:11:22] |
| User740266 - Posts: 26 |
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Thank you. But owing to the issue, I had activated another SC account, which basically now running two accounts for the same month. Is that possible to stop the activation of either one of the account and delay the service paid?
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| [2019-02-25 19:21:25] |
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What is the 2nd Sierra Chart account that you have activated?
Sierra Chart Support |
| [2019-03-01 21:05:22] |
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For us to proceed you need to followup on the ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1551160431264 Sierra Chart Support |
| [2019-05-01 18:20:17] |
| User106888 - Posts: 3 |
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Hi, I'm having a similar problem right now. I am also a non-U.S. trader (Canada) and have signed both the Market Data Agreement and Market Data Agreement (With US Equities Agreement). However, when I press to subsribe the Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts, I get " Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange." and "The Agreement for the 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange is not signed. To enable this exchange, you first need to sign the agreement and then activate the exchange." Could you please look onto it? Thank you. |
| [2019-05-01 22:51:09] |
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Please try again. This should now be resolved.
Sierra Chart Support |
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