Support Board

Date/Time: Sun, 19 May 2024 05:23:22 +0000

Post From: Unable to get Agreement status due to communications error

[2019-05-01 18:20:17] Link To Thread - Link To Post [Go To First Post]
User106888 - Posts: 3
Hi, I'm having a similar problem right now. I am also a non-U.S. trader (Canada) and have signed both the Market Data Agreement and Market Data Agreement (With US Equities Agreement). However, when I press to subsribe the Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts, I get " Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange." and "The Agreement for the 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange is not signed. To enable this exchange, you first need to sign the agreement and then activate the exchange." Could you please look onto it? Thank you.