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real-time data for two different Data/Trade service not simultaneously.

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[2019-02-20 18:59:35] #1 [Go To First Post]
User624750 - Posts: 27
Hello! I have two instances of SC. First is Interactive Brokers [trading], second is SC Data - All Services [data]. First Instance has real-time data. Second had real-time data until I have started it simultaneously with the first. Now when I start only second instance, I do not have real-time data. When I start only first instance, I have real-time data. What happened with second instance that I do not have real-time data when start it along? I need to start two different Data/Trade service not simultaneously. Is it possible? How can I restore my second instance for real-time data. P.S. I know that I can use DTC server for use few instances simultaneously from one Data/Trade service.

[2019-02-20 19:37:43] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is a better way to do this. Just use a single instance connected to Interactive Brokers and the Sierra Chart exchange data feed data can be accessed within that instance by using the IB symbol's. Refer to: Sierra Chart Exchange Data Feed: Integration with Trading Services But if you want to use two instances and have a problem, then when you have the problem with real-time data follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-20 19:38:20

[2019-02-21 13:43:01] #3 [Go To First Post]
User624750 - Posts: 27
Software version: 1875 64-bit \| 2019-02-21 13:41:29 Usage end date: 2019-03-03 \| 2019-02-21 13:41:29 Enabled for: Advanced Features. \| 2019-02-21 13:41:29 Enabled for: Advanced Features 2. \| 2019-02-21 13:41:29 Enabled for: Sierra Chart Historical Data Service. \| 2019-02-21 13:41:29 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-02-21 13:41:29 Enabled for: INDEXES_DATA_BARCHART \| 2019-02-21 13:41:29 Enabled for: CME (Trading Account Required) \| 2019-02-21 13:41:29 Enabled for: CBOT (Trading Account Required) \| 2019-02-21 13:41:29 Enabled for: COMEX (Trading Account Required) \| 2019-02-21 13:41:29 Enabled for: NYMEX (Trading Account Required) \| 2019-02-21 13:41:29 Received 1 data feed usernames. \| 2019-02-21 13:41:29 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-02-21 13:41:29 Current selected Data/Trading service: SC Data - All Services \| 2019-02-21 13:41:29 Chart Update Interval: 500 \| 2019-02-21 13:41:29 Intraday Data Storage Time Unit: 0 \| 2019-02-21 13:41:29 Time Zone: +00:00:00 (UTC+00) \| 2019-02-21 13:41:29 2019-02-21 16:41:29 Local computer time \| 2019-02-21 13:41:29 2019-02-21 13:41:29 Local computer time in UTC \| 2019-02-21 13:41:29 2019-02-21 13:41:29 Local computer time in SC Time Zone \| 2019-02-21 13:41:29 2019-02-21 13:39:40 Server time in UTC \| 2019-02-21 13:41:29 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2019-02-21 13:41:29 Program path: C:\SierraChart - ACSIL Development\ \| 2019-02-21 13:41:29 Data Files path: C:\SierraChart - ACSIL Development\Data\ \| 2019-02-21 13:41:29 OS Version Number: 10.0 \| 2019-02-21 13:41:29 Locale Setting: C \| 2019-02-21 13:41:29 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, MyCustomStudies.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-02-21 13:41:29 File >> Disconnect selected. \| 2019-02-21 13:41:38 SC Data - All Services \| Disconnected. \| 2019-02-21 13:41:38 SC Data - All Services \| Connected to data server. \| 2019-02-21 13:41:45 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. \| 2019-02-21 13:41:45 SC Data - All Services \| Starting real-time market data updates for: CLJ19. ID: 1 \| 2019-02-21 13:41:46 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLJ19 \| 2019-02-21 13:41:46 SC Data - All Services \| Requesting security definition data for: CLJ19. ID: 1 \| 2019-02-21 13:41:46 Intraday data recording state for symbol CLJ19 is set to download 'Pending'. \| 2019-02-21 13:41:46 Delaying start of download for CLJ19 \| 2019-02-21 13:41:46 Requesting market depth updates for: CLJ19 if supported. \| 2019-02-21 13:41:50 HD Request # 4 \| Downloading Intraday chart data for CLJ19 to the file CLJ19.scid. Service: nymex \| 2019-02-21 13:41:51 HD Request # 4 \| Download start date-time: 2019-02-21 13:29:54.000 \| 2019-02-21 13:41:51 HD Request # 4 \| Using server: ds7.sierracharts.com port 10150 \| 2019-02-21 13:41:51 Socket (1) \| Creating socket. \| 2019-02-21 13:41:51 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-02-21 13:41:51 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-02-21 13:41:51 HD Request # 4 \| Sending historical data logon request message. \| 2019-02-21 13:41:51 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-02-21 13:29:54. Record interval: 0. Symbol: CLJ19 \| 2019-02-21 13:41:51 HD Request # 4 \| Decompressing data. \| 2019-02-21 13:41:51 HD Request # 4 \| Receiving Intraday data for CLJ19 starting at 2019-02-21 13:29:54 \| 2019-02-21 13:41:51 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-02-21 13:29:56 \| 2019-02-21 13:41:51 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-02-21 13:41:51 Historical data download thread signaled to stop. \| 2019-02-21 13:41:51 HD Request # 4 \| Received 1641 records from 2019-02-21 13:29:54 to 2019-02-21 13:31:50 (116.0 seconds) and wrote 1635 records for CLJ19 \| 2019-02-21 13:41:51 HD Request # 4 \| Completion time: 0s \| 2019-02-21 13:41:51 HD Request # 4 \| Intraday data download complete for CLJ19. Unique request ID: 3 \| 2019-02-21 13:41:51 Removed historical data download ID 3 \| 2019-02-21 13:41:51 Real-time Intraday chart data file updates started for CLJ19 \| 2019-02-21 13:41:51 Intraday chart data file opened for CLJ19 \| 2019-02-21 13:41:51 Socket (1) \| Socket gracefully closed by remote side. \| 2019-02-21 13:41:51 Socket (1) \| Closed. \| 2019-02-21 13:41:51

[2019-02-21 18:55:52] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. \| 2019-02-21 13:41:45 You need to follow the instructions here to connect your trading account: Sierra Chart Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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