Home >> Support Board

Support Board

Date/Time: Sat, 27 Apr 2024 21:25:56 +0000

How to Post a Message for Support

New Sierra Chart Futures Order Routing with Data Service (Available)

View Count: 19211

[2019-06-26 14:30:27] #150 [Go To First Post]
tesseract353 - Posts: 66
In regards to post #127: The following firms currently have trading accounts on this new service: Dorman ADM AMP Marex Phillip Capital can now be added to the list. However, they told me that even though they've reached their cap of 5,000 USD a month in TT MAP fees for the CME, that they're still going to charge everybody 100 USD a month for TT FIX order routing. They also told me that this fee will go down over time as they have more clients contributing to the cap.

[2019-06-26 14:35:12] #151 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Thank you for the information. Also we have users from Advantage using this service (TT from their perspective). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-26 14:35:50

[2019-06-26 14:39:43] #152 [Go To First Post]
tesseract353 - Posts: 66
Does anyone know how much Dorman, ADM, AMP, Advantage Futures, or Marex charge for this connection? I would ask them myself, but it took 31 days of back and forth with Phillip Capital for them to figure it out, and I don't want to repeat that with another firm. Date Time Of Last Edit: 2019-06-26 14:41:55

[2019-06-26 14:52:17] #153 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Dorman, ADM, AMP, Advantage Futures, do not charge anything extra. Although we are not sure about Marex. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-06-26 15:50:00] #154 [Go To First Post]
Chad - Posts: 231
Is there a reference for the symbology/format of futures spreads with this new TT routing? Or is it same as before within Sierra Chart?

[2019-06-26 18:01:01] #155 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is fully supported to automatically get a list of those symbols. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-06-27 15:54:19] #156 [Go To First Post]
Chad - Posts: 231
Sorry, I should have been more specific: my trade account is not yet assigned, and I'm not ready to begin paying for this service quite yet. Can you provide one example fut spread symbol for this service, or may I get a brief trial to test it?

[2019-06-27 16:19:30] #157 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
CLQ19-CLV19.CL.FUT_SPREAD.NYMEX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-07-17 01:30:52] #158 [Go To First Post]
FloC - Posts: 23
This TT order routing can be used separatly from any futures market data, right ? No need to purchase exchange market data from my broker or Sierra anymore ? (I’m fine to use LMAX data for analysis) I’m asking because for instance CQG brokers requires to rent exchange market data from them, even if you’d have SC exchange datafeed aside, otherwise execution is not assured. Date Time Of Last Edit: 2019-07-17 01:54:50

[2019-07-17 02:43:21] #159 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. You would still get historical data and that will update every 30 minutes. So if that is fine, the answer is yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-17 02:43:59

[2019-07-18 07:31:04] #160 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have now added in order routing server in Singapore with routing through the Trading Technologies Singapore infrastructure. This is Server 5 and it is supported in version 1952. It uses port 443. This is a good server to use if you are in Asia or you want to trade the Hong Kong futures markets. The Sierra Chart order routing service does support Hong Kong futures and we also provide a market data feed for Hong Kong futures as well. This data feed will be available to all customers including those in Hong Kong effective August 1. It is available now to everyone outside of Hong Kong and China but within Hong Kong and China, it has only been made available to a particular trading educator but that arrangement ends August 1. We did have one user who was interested in trading Hong Kong futures using the TT order routing connection and they were making inquiries with different clearing firms. And there was some concern as to the reliability of TT's Hong Kong futures exchange connection and whether the different firms were supporting it. Sierra Chart is connecting directly to TT's infrastructure and there is no dependency on any TT systems that the clearing firm may have. So as long as the clearing firm supports TT and the Hong Kong futures exchange, then you can trade the Hong Kong futures exchange through this order routing connection with that firm. And we also hope to get out in August, our web-based trading page. The hold up on this, is security. We need to make sure we have the best security in place. The trading webpage will have to be something that you need to request us to make available to you if you are using this order routing service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-18 07:33:44

[2019-07-21 01:19:05] #161 [Go To First Post]
User379468 - Posts: 508
We will speak again with AMP about per contract transaction fees being billed to users trading accounts. Any update on billing the feed cost and routing fees from trading account?

[2019-07-21 01:37:45] #162 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes this will all be put into place with AMP. We hope to have that ready August 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-21 01:38:00

[2019-07-22 16:00:57] #163 [Go To First Post]
User379468 - Posts: 508
And we also hope to get out in August, our web-based trading page. Can this be formatted to work well on mobile devices? Also what are the details to access the native TT mobile apps with this setup, is it $50/mo extra just for that access to manage orders also?

[2019-07-22 17:11:08] #164 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can this be formatted to work well on mobile devices? Yes we will make sure that is the case. Also what are the details to access the native TT mobile apps with this setup, is it $50/mo extra just for that access to manage orders also? You need to contact your broker about all of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-22 17:11:22

[2019-07-25 02:28:59] #165 [Go To First Post]
User19165 - Posts: 346
In post #160, Sierra staff are possibly talking about me. Yesterday I contacted RCG and Phillips again and cut and paste what Staff wrote: "Sierra Chart is connecting directly to TT's infrastructure and there is no dependency on any TT systems that the clearing firm may have. So as long as the clearing firm supports TT and the Hong Kong futures exchange, then you can trade the Hong Kong futures exchange through this order routing connection with that firm." Both of these brokers have responded back to me today saying in both cases that it is not possible through their brokerage. "My apologies. We do offer this connection. However, we can only connect you to the CME, ICE and CFE through the TT API connection. So, we currently cannot connect you to HKEX using that connection." "TT does not support HKFE. Are you open to a different platform, we can offer CQG for that product?" It feels like we have Sierra staff saying this is possible but then the broker saying it is not. Can I ask that Sierra staff communicate with them directly and confirm if it is possible? I want to trial this service, but I don't want to commit to the task of opening a new account if its not going to work... Many thanks in advance.

[2019-07-25 04:57:23] #166 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We had a look at our communication with TT in this regard. And they said that GH Financials and RJO do support the Hong Kong futures exchange through TT. They did not mention Philips or RCG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-25 05:21:51

[2019-07-25 05:10:55] #167 [Go To First Post]
User19165 - Posts: 346
Sorry I'm confused there. You said TT do support RCG with HKFE, but then you also say they did not mention RCG? Both RCG and Phillips are in your list for clearing firms, both also allow access to HKFE. From what I read in your post #160, this sounds like it should be enough to assure this service would work? Again, I'd love to use this service but no one is giving me a certain and definitive answer. I need certainty before going through the effort and costs to open another brokerage account.

[2019-07-25 05:22:14] #168 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Sorry that was a typing mistake of ours. They said RJO supports HKFE. Not every clearing firm is going to support the HKFE through TT. So could you check with RJO and GH Financials. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-25 05:23:36

[2019-07-28 22:39:18] #169 [Go To First Post]
Chad - Posts: 231
Is there (or will there be) an ACSIL function for use with this TT routing service which queries for margin requirements for an order?

[2019-07-29 01:47:27] #170 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We could only do that in the case of the Simulated Futures Trading service: Simulated Futures Trading Service The margin requirements are known for that service. Not TT order routing because the margin calculations would be handled by TT. And the clearing firm may set position limits instead. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-29 01:47:52

[2019-08-01 13:24:36] #171 [Go To First Post]
SantiagoTrader - Posts: 11
What is the process to get TT clearing fees paid through my Dorman Trading/Stage5 account? It would be great to have this fee already calculated in my daily/monthly P/L statements.

[2019-08-01 13:48:16] #172 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That is not yet supported for Dorman Trading/Stage5. We will look into this again to do that with them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-02 14:35:39] #173 [Go To First Post]
caligola - Posts: 116
We are going to be working with the raw EUREX feed, but it comes through another provider who is able to provide a more reasonable cost. Otherwise, we would be losing money. And a lot. However, now we have a server in Germany for order routing. This is available now. Hi, any news about the above? Which is the setup with lowest latency for data and order routing to trade Eurex today from Europe? Date Time Of Last Edit: 2019-08-02 14:37:51

[2019-08-03 09:53:51] #174 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding EUREX market data, that project is on hold due to cost but still being looked into. Not really sure what the lowest latency option will be for EUREX from Europe. You could check with CQG on that. With our new TT based order routing, the order routing is certainly low latency but not the market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-14 15:04:51] #175 [Go To First Post]
porcupine - Posts: 40
I was planning on moving to your new service; doing so requires re-opening an account with Dorman and reconfiguring a lot of my software. Then yesterday I saw TT's blog about their two-hour outage, and I read some posts on the SC forum about issues with order statuses that also hinted at your dissatisfaction with TT, e.g. TT order routing I realize that SC's plumbing is rock solid, as always, but I'm wondering if the issues with TT have you re-thinking your roadmap? Are you still charging ahead with this solution (and TT's routing infrastructure)? I need to get away from Gain and am deciding between your solution and CQG. I'm worried about going with CQG because I know that you guys prefer to support your own solution going forward. Is this a good time to switch to your new service or best to hold-off? Any thoughts are much appreciated.

To post a message in this thread, you need to log in with your Sierra Chart account: