Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Wed, 15 May 2024 23:53:25 +0000
Data feed: CTS T4 FIx
View Count: 796
| [2019-02-01 22:10:03] |
| User93731 - Posts: 79 |
|
Hi: My datafeed from CTS T4 FIX is not working and I told to CTS people and they think it is problem for the CS. What should I do now? Looking forward to your fast reply. hiwhited Please see the email below : ========================================================================================================================= Thank you for contacting us! It seems as though there is an issue with the Sierra Charts platform, not the CTS data feed. I have looked at Sierra Charts Support Board and I was able to see that there are multiple users who are having the same issue with the connecting to the CTS data feed to their Sierra Charts. Unfortunately, you will need to contact Sierra Charts directly in regards to this issue. If you have any open positions or working orders that you need to get out of please give our support desk a call and we can assist you. We can be reached at 888-407-1611 Monday through Friday from 7:00 AM CT to 5:30 PM CT. Please let me know if you have any further questions. Best, Kevin =========================================================================================================================== |
| [2019-02-01 22:42:20] |
| |
|
This is beyond belief. CTS does not even know that they had a problem with their simulation server. If you are connecting to their simulation server CTS says they have resolved it. Otherwise, follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 22:43:03
|
| [2019-02-02 04:30:17] |
| User93731 - Posts: 79 |
|
It is fixed now. Thanks.
|
To post a message in this thread, you need to log in with your Sierra Chart account: