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positions not coming up on chart

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[2019-01-21 06:15:41] #1 [Go To First Post]
arruga - Posts: 249
hi I'm connected to IB Trading service. For all contracts, all has been working fine, but for MJY contract, the chart trader seems to be broken for this symbol. I can't place trades from SC...and when I place the orders from within IB, they do not appear on my SC charts, although they do appear in the Orders and Positions window. Please advise thanks

[2019-01-21 09:42:44] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us the exact symbol of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-01-22 00:50:37] #3 [Go To First Post]
arruga - Posts: 249
http://www.sierrachart.com/image.php?Image=1548118177667.png MJY-201903-CME-USD

[2019-01-22 04:56:37] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you tell us the exact symbol that you see for the position for the symbol in Trades >> Trade Orders and Positions >> Positions tab. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-22 04:57:16

[2019-01-22 19:42:07] #5 [Go To First Post]
arruga - Posts: 249
MJY-201903-GLOBEX

[2019-01-23 18:58:07] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that exit from Sierra Chart and delete the TradePositionsAndBalance.data file from the Sierra Chart installation folder. This has to do with the complexity with Interactive Brokers symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-23 18:58:25

[2019-01-30 10:00:01] #7 [Go To First Post]
arruga - Posts: 249
this didn't solve it in fact, now my charts show an orange box message window saying that the symbol is not found

[2019-02-01 20:26:05] #8 [Go To First Post]
arruga - Posts: 249
Please help. I keep having trouble with this symbol. Not only the orders don;t show up on my SC, and can't manage positions from within SC, but now, I'm getting a yellow message box with "download error" This is the 5 min chart: http://www.sierrachart.com/image.php?Image=1549052518989.png What is that spike? is it real? I see nothing in the spot forex market for this pair. what is that download error message in yellow I'm getting? Again, symbol is MJY-201903-CME-USD updating symbol settings from server and all your previous suggested solutions haven't worked Thanks

[2019-02-01 21:32:08] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have verified that the symbol is correct. You need to ask Interactive Brokers about the error they are giving for it. We cannot help with that. The message you see displayed with the error in orange on the chart is from Interactive Brokers. In regards to the apparent data error, we cannot help with that either, other than make sure you are using the Sierra Chart Historical Data Service for the historical data: Interactive Brokers Trading Service: Using Sierra Chart Historical Data You need to realize, we cannot solve Interactive Brokers problems. We have no solutions to them in most cases. If you are just trading futures and you would want to trade possibly through Macquarie in Australia, we will have an alternative you can use in a couple of weeks. Let us know if you are interested in that and we will put you in contact with someone there. And we think they can give you a reasonable commission rate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 21:35:40

[2019-02-01 22:00:01] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to contacting Interactive Brokers about that symbol, here is the relevant information for this: Interactive Brokers Symbols: Contacting Interactive Brokers Support for Symbol Specifications Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-02-12 10:18:09] #11 [Go To First Post]
arruga - Posts: 249
Can you please help me sorting this contract symbol name out? IB support came back with this: For the MJY future in March this yields: Symbol: MJY SecType: FUT Expiration: 201903 Exchange: GLOBEX Currency: USD So the exchange would actually be "GLOBEX" instead of "CME", which would trigger a 200 error: No Security Definition has been found. --- I am subscribed to SC real time data service I'm connected to IB Trading service If I go to Find Symbol in SC, under futures I can find MJY, but it's specified with CME as exchange. Selecting that loads data but does not allow me to place trades as SC apparently is not mapping this symbol onto the IB symbol. If in my quoteboard I just type the symbol name as per IB specifies, SC just doesn't load any data. Can you please advise where the issue might be? thanks

[2019-02-12 20:19:40] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay looks like that solved the problem using GLOBEX. We were using the exchange code we did see in the Interactive Brokers symbol specifications. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And then after that, change the symbol in the chart to match the new symbol. Refer to: Changing the Symbol of a Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-02-14 19:37:09] #13 [Go To First Post]
arruga - Posts: 249
Thanks... that worked I got custom symbol settings in all my symbols (session hrs) I lose my custom settings every time I need to do an 'Update from server' to resolve an issue. Is there any way I could restore my custom settings and bring them back after 'Update from server'?

[2019-02-15 05:41:09] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Is there any way I could restore my custom settings and bring them back after 'Update from server'? We are developing a solution to this. Allow about 2 months for this. It is quite involved. For now you just have to work with the XML file: Global Symbol Settings: Direct Editing of Global Symbol Settings through Underlying File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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