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Date/Time: Sun, 18 Aug 2019 08:36:18 +0000



NYMEX Data Issue

Support Request:
[2018-11-16 02:19:48]
Alex Niemi - Posts: 31
Support,

I'm connected to SC historical and real-time data and I have activated and paid for Nymex data. However, I don't seem to be able to get data from symbols (futures) that are traded on Nymex. Whenever I open a chart, it says downloading historical data, completes the download, but the chart is empty/no data.

I've tried Global Settings > Symbol Settings > Update from Server, then disconnecting and reconnecting but it didn't resolve the issue.

Thank you.
[2018-11-16 17:57:19]
Sierra Chart Engineering - Posts: 75204
You have four different CME related exchanges active. You just need the one CME Group. This is all. And make sure you have connected this month to your funded trading account:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount


----
In regards to not getting any data for a particular chart, follow these instructions:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-10 19:29:14
[2019-02-10 18:27:28]
Alex Niemi - Posts: 31
Just so that I understand, if I deactivate the COMEX, NYMEX, and CBOT individual exchange elections and leave CME Group activated, I will still have access to the same data including all exchanges mentioned?

Will this resolve the issue that I'm having regarding not being able to get NYMEX data?

Thank you.
[2019-02-10 19:27:46]
Sierra Chart Engineering - Posts: 75204
Just so that I understand, if I deactivate the COMEX, NYMEX, and CBOT individual exchange elections and leave CME Group activated, I will still have access to the same data including all exchanges mentioned?
Yes.


Will this resolve the issue that I'm having regarding not being able to get NYMEX data?
No it will not. We need the information requested in post #2 above. We still do not have that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-10 19:27:57
[2019-02-12 00:55:17]
Alex Niemi - Posts: 31
You can close this out. I have resolved the issue. Thank you for your support.

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