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Direct MessagesDate/Time: Thu, 25 Apr 2024 20:03:49 +0000
NYMEX Data Issue
View Count: 1039
| [2018-11-16 02:19:48] |
| porcupine - Posts: 40 |
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Support, I'm connected to SC historical and real-time data and I have activated and paid for Nymex data. However, I don't seem to be able to get data from symbols (futures) that are traded on Nymex. Whenever I open a chart, it says downloading historical data, completes the download, but the chart is empty/no data. I've tried Global Settings > Symbol Settings > Update from Server, then disconnecting and reconnecting but it didn't resolve the issue. Thank you. |
| [2018-11-16 17:57:19] |
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You have four different CME related exchanges active. You just need the one CME Group. This is all. And make sure you have connected this month to your funded trading account: Sierra Chart Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees ---- In regards to not getting any data for a particular chart, follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-10 19:29:14
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| [2019-02-10 18:27:28] |
| porcupine - Posts: 40 |
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Just so that I understand, if I deactivate the COMEX, NYMEX, and CBOT individual exchange elections and leave CME Group activated, I will still have access to the same data including all exchanges mentioned? Will this resolve the issue that I'm having regarding not being able to get NYMEX data? Thank you. |
| [2019-02-10 19:27:46] |
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Just so that I understand, if I deactivate the COMEX, NYMEX, and CBOT individual exchange elections and leave CME Group activated, I will still have access to the same data including all exchanges mentioned? Yes.Will this resolve the issue that I'm having regarding not being able to get NYMEX data? No it will not. We need the information requested in post #2 above. We still do not have that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-10 19:27:57
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| [2019-02-12 00:55:17] |
| porcupine - Posts: 40 |
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You can close this out. I have resolved the issue. Thank you for your support.
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