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Direct MessagesDate/Time: Sun, 28 Apr 2024 04:15:43 +0000
2FA with CTS low-cost connection model
View Count: 823
| [2018-10-25 05:03:34] |
| User35525 - Posts: 179 |
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I've entered my CTS username and 2-factor auth password (for "SierraChartOnly" FIX app) in Sierra's web form at "Manage External Services Login Details": https://www.sierrachart.com/UserControlPanel.php?page=TradingServiceLoginDetails Can login to SC (green light connection for "CTS Trading - DTC") and no errors show in SC trade service log. However, isn't "Orders and Positions >> Balance" supposed to show an account balance? The SC trade service log shows: CTS Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-10-24 23:43:47
Using SC level "3 -Standard" but switching to "5 -Advanced" November 1st. In case it matters, CTS setup two FIX apps for me, one called "SierraChartOnly" and the other "SierraChart". |
| [2018-10-25 19:12:04] |
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We need to ask CTS about this. Someone else reported this as well. When using the CTS DTC connection, stay connected for at least 20 minutes and check the Trade >> Trade Service Log for any error messages related to authentication. When you see one, post it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-04 14:40:03] |
| User35525 - Posts: 179 |
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I purchased the SC package level 5 (annual subscription) and re-setup the CTS 2FA credentials. I now see my account balance in SC (thank you), but still see "unset" wording in the Trade Service log which looks odd - I haven't taken any trades on this new account yet if that helps: CTS Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-11-04 08:29:28
Within SC Data/Trade Service settings, it shows Wedbush, but there wasn't a location to put in my account name (assuming that's being supplied in the back-end FIX app by Sierra for 2FA credentials). |
| [2018-11-06 07:31:09] |
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We apologize for the delay. We are now providing further details to CTS about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-06 07:40:07] |
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Now that we have a closer look, everything is okay. We can see that your trade account has been received from the CTS system and begins with WCA. If you see your CTS account balance that means you are okay. CTS Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-11-04 08:29:28 This is fine. There is not going to be an associated symbol or trade account in this case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-06 07:41:08
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