Support Board

Date/Time: Sun, 12 May 2024 03:18:19 +0000

Post From: 2FA with CTS low-cost connection model

[2018-10-25 05:03:34] Link To Thread - Link To Post [Go To First Post]
User35525 - Posts: 180
I've entered my CTS username and 2-factor auth password (for "SierraChartOnly" FIX app) in Sierra's web form at "Manage External Services Login Details": https://www.sierrachart.com/UserControlPanel.php?page=TradingServiceLoginDetails Can login to SC (green light connection for "CTS Trading - DTC") and no errors show in SC trade service log. However, isn't "Orders and Positions >> Balance" supposed to show an account balance? The SC trade service log shows: CTS Trading - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2018-10-24 23:43:47 Using SC level "3 -Standard" but switching to "5 -Advanced" November 1st. In case it matters, CTS setup two FIX apps for me, one called "SierraChartOnly" and the other "SierraChart".