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SC connection to interactive brokers broken

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[2018-10-16 14:15:54] #1 [Go To First Post]
User257964 - Posts: 6
Hi, suddenly despite no change in setup of SC or TWS, SC fails to login in IB. Please advise. Thanks, Tomas Software version: 1820 64-bit \| 2018-10-16 09:14:54 Usage end date: 2019-03-20 \| 2018-10-16 09:14:54 Enabled for: Advanced Features. \| 2018-10-16 09:14:54 Enabled for: Advanced Features 2. \| 2018-10-16 09:14:54 Enabled for: Sierra Chart Historical Data Service. \| 2018-10-16 09:14:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-10-16 09:14:54 Enabled for: INDEXES_DATA_BARCHART \| 2018-10-16 09:14:54 Enabled for: CME with Market Depth for nonprofessional Trading accounts \| 2018-10-16 09:14:54 Received 1 data feed usernames. \| 2018-10-16 09:14:54 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-10-16 09:14:54 Current selected Data/Trading service: Interactive Brokers \| 2018-10-16 09:14:54 Chart Update Interval: 500 \| 2018-10-16 09:14:54 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-10-16 09:14:54 2018-10-16 16:14:54 Local computer time \| 2018-10-16 09:14:54 2018-10-16 14:14:54 Local computer time in UTC \| 2018-10-16 09:14:54 2018-10-16 09:14:54 Local computer time in SC Time Zone \| 2018-10-16 09:14:54 2018-10-16 14:11:51 Server time in UTC \| 2018-10-16 09:14:54 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-10-16 09:14:54 Program path: C:\SierraChart\ \| 2018-10-16 09:14:54 Data Files path: C:\SierraChart\Data\ \| 2018-10-16 09:14:54 OS Version Number: 10.0 \| 2018-10-16 09:14:54 Locale Setting: C \| 2018-10-16 09:14:54 Interactive Brokers \| Connecting to 127.0.0.1:7497 \| 2018-10-16 09:15:00 Starting TWS auto-login thread. \| 2018-10-16 09:15:00 Socket (1) \| Creating socket. \| 2018-10-16 09:15:00 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-10-16 09:15:00 TWS auto-login thread ending. \| 2018-10-16 09:15:00 Socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-10-16 09:15:01 * Socket (1) \| Signaling to core to close socket \| 2018-10-16 09:15:01 Interactive Brokers \| Failed to connect to the data and trade server. \| 2018-10-16 09:15:01 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? \| 2018-10-16 09:15:01 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-10-16 09:15:01 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-10-16 09:15:01 Socket (1) \| Closed. \| 2018-10-16 09:15:01 Interactive Brokers \| Disconnected. \| 2018-10-16 09:15:01 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-10-16 09:15:01 Starting TWS auto-login thread. \| 2018-10-16 09:15:04 TWS auto-login thread ending. \| 2018-10-16 09:15:04 Interactive Brokers \| Connecting to 127.0.0.1:7497 \| 2018-10-16 09:15:04 Socket (1) \| Creating socket. \| 2018-10-16 09:15:04 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-10-16 09:15:04 Socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-10-16 09:15:05 * Socket (1) \| Signaling to core to close socket \| 2018-10-16 09:15:05 Interactive Brokers \| Failed to connect to the data and trade server. \| 2018-10-16 09:15:05 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? \| 2018-10-16 09:15:05 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-10-16 09:15:05 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-10-16 09:15:05 Socket (1) \| Closed. \| 2018-10-16 09:15:05 Interactive Brokers \| Disconnected. \| 2018-10-16 09:15:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-10-16 09:15:05 File >> Disconnect selected. \| 2018-10-16 09:15:06 Interactive Brokers \| Disconnected. \| 2018-10-16 09:15:06

[2018-10-16 16:47:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to step 26 here: https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#IBResolvingConnectionIssue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-10-16 17:10:05] #3 [Go To First Post]
User257964 - Posts: 6
Yeah, I wrote you once I had gone through all the steps including step 26 and several times, still unsuccesful... It seems like SC was not registering TWS running, as a Service Connection Error message started to appear when trying to connect to TWS with the message: "Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients?" Date Time Of Last Edit: 2018-10-16 17:14:04

[2018-10-16 19:32:54] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What is the port number TWS is listening on? You have Sierra Chart set to connect on port 7497. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-17 05:09:07

[2018-10-17 14:23:22] #5 [Go To First Post]
User257964 - Posts: 6
Yes, it is 7497, set up in SC and TWS but still not working.

[2018-10-17 17:18:14] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you indeed have followed all of the items in that section, then we do not know what the problem is. That is very thorough and very detailed. There simply is no other information we can provide which would help. Once again the instructions are at step 26 here: https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#IBResolvingConnectionIssue Interactive Brokers \| Connecting to 127.0.0.1:7497 \| 2018-10-16 09:15:04 Socket (1) \| Creating socket. \| 2018-10-16 09:15:04 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-10-16 09:15:04 Socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-10-16 09:15:05 * What this clearly shows is that the connection is being made to Trader Workstation but then either a firewall is blocking the connection or Trader Workstation is not actually listening on port 7497. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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