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Direct MessagesDate/Time: Thu, 25 Apr 2024 15:57:16 +0000
SC not updating
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| [2018-10-12 01:58:21] |
| User40526 - Posts: 166 |
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I am not a tech person, so please bear with me. I switched from Rithmic to CTS T4 this afternoon and it is a disaster. I have restarted my computer several times. SC shows I am connected but it has not been updating for several hours. I have compressed data, checking my internet connection (which is ping 20ms, download 170mbps and upload 5mbps). SC keeps flashing and is not updating prices, when I try to change anything it goes into a long lag/pause. I have checked my disk space and CPU usage and they are as good as they have ever been. in the meantime, SC keeps flashing and not updating. The window with the SC communication information has been DF:34065 ST:63, 63 for 3 hours. The application just keeps flashing. I don't know what else to try. Can you pleas advise. Thank you |
| [2018-10-12 07:01:41] |
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With CTS, the historical data from the CTS system is processed on the primary thread and if there is a lot of historical tick data being downloaded it will momentarily freeze the user interface at times. What you describe sounds much more extreme than this and we are not sure of the cause. But we think it is related to this. At least it would seem so but it could also be some kind of volume at price processing issue. Actually thinking about it, that would be more likely. This is documented here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing If you are still experiencing the issue we will need to look at this with remote assistance. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-12 07:04:59
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