Support Board

Date/Time: Sun, 05 May 2024 06:28:21 +0000

Post From: SC not updating

[2018-10-12 07:01:41] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
With CTS, the historical data from the CTS system is processed on the primary thread and if there is a lot of historical tick data being downloaded it will momentarily freeze the user interface at times. What you describe sounds much more extreme than this and we are not sure of the cause. But we think it is related to this. At least it would seem so but it could also be some kind of volume at price processing issue. Actually thinking about it, that would be more likely. This is documented here: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing If you are still experiencing the issue we will need to look at this with remote assistance. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-12 07:04:59