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Direct MessagesDate/Time: Sat, 27 Apr 2024 04:33:37 +0000
Connection issues
View Count: 584
| [2018-09-27 03:59:37] |
| User294305 - Posts: 5 |
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I have been running Parallels for Mac, a Windows Virtual Machine for about 5 days. It worked perfectly for a few days, and then one day, it completely stopped working. I received the message "Timeout error. There was no response". I looked into the forums to see what the solution was, but I havent fixed this issue as of yet. I used HTTP Communication Errors , followed all steps, and nothing has worked. I have completely removed all firewalls and nothing has changed. I uninstalled and installed a pre-release version, installed it into a different folder, but nothing has fixed it. Is there anything else you can assist me with?
Date Time Of Last Edit: 2018-09-27 14:52:14
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| [2018-09-27 14:52:57] |
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So this is with a problem logging into Sierra Chart itself? That is the relevant documentation. This is not something that we are able to resolve other than linking to that documentation. But we can say a problem like this is very uncommon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-27 14:53:03
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| [2018-10-10 16:48:59] |
| User294305 - Posts: 5 |
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I found a way to have it work a few days later, but this morning I am running into the same issue again. If I enter my username/password incorrectly, it does connect to the server to check if my credentials are correct. However, when I put the correct info, I get the timeout error. I Have uninstalled and turned off all firewalls/antiviruses.
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| [2018-10-10 17:02:18] |
| User294305 - Posts: 5 |
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I have tried everything and still nothing, is there anything you can check on your end to see whether or not I am attempting to connect to your server?
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| [2018-10-10 17:33:37] |
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So you are getting a timeout error at the Sierra Chart Login Window after pressing Login?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-10 20:01:31] |
| User294305 - Posts: 5 |
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Yes, I am getting a timeout error when I try to log in. I am having trouble with this. Tried uninstalling, and reinstalling new version. The one thing I saw that might be the problem is when I reinstalled, I saw a few messages that I saw prior to it completely stop working for me within Sierra charts. So last night and earlier this morning, sierra charts was disconnecting me from my data feed, and I continuously saw the messages "Socket gracefully closed by remote side." "received socket closed event" "initiating close of socket by core" "graceful close received or receive error. Shutdown complete. closing socket now" These messages were also found in the notes when I reinstall sierra charts. Is this possibly the problem? |
| [2018-10-11 00:29:46] |
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These messages were also found in the notes when I reinstall sierra charts. Is this possibly the problem? We could do a remote assistance session with you and see if we can determine the reason for the problem but that might not be possible either because the connection for our remote assistance software might get blocked. Set your current telephone number here and let us know when that is done: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-11 00:29:48] |
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These messages were also found in the notes when I reinstall sierra charts. Is this possibly the problem? We could do a remote assistance session with you and see if we can determine the reason for the problem but that might not be possible either because the connection for our remote assistance software might get blocked. Set your current telephone number here and let us know when that is done: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-11 07:21:30] |
| User294305 - Posts: 5 |
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Sierra suddenly works, didnt do anything but wait. Thanks again for being ready to assist more.
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