Support Board

Date/Time: Thu, 09 May 2024 00:16:22 +0000

Post From: Connection issues

[2018-10-10 20:01:31] Link To Thread - Link To Post [Go To First Post]
User294305 - Posts: 5
Yes, I am getting a timeout error when I try to log in. I am having trouble with this. Tried uninstalling, and reinstalling new version. The one thing I saw that might be the problem is when I reinstalled, I saw a few messages that I saw prior to it completely stop working for me within Sierra charts. So last night and earlier this morning, sierra charts was disconnecting me from my data feed, and I continuously saw the messages "Socket gracefully closed by remote side." "received socket closed event" "initiating close of socket by core" "graceful close received or receive error. Shutdown complete. closing socket now" These messages were also found in the notes when I reinstall sierra charts. Is this possibly the problem?