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Date/Time: Fri, 29 Mar 2024 14:30:11 +0000



CL Historical Data

View Count: 1184

[2018-09-12 19:53:07]
User719035 - Posts: 1
I am trying to use the Sierra Chart Historical Data Feed to view live and expired futures contracts so I can download and analyze tick data. I use a different platform to conduct statistical analysis and I want to export this data and import into another platform. I can't seem to get this loaded properly and need help.
[2018-09-13 05:01:45]
Sierra Chart Engineering - Posts: 104368
You need to open a chart by following through the instructions here:
Sierra Chart Historical Data Service: Setup Instructions

And here are the instructions for exporting data:
Edit Menu: Edit >> Export Intraday Data to Text file

Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this:
Tick by Tick Data Configuration
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-09-13 05:02:25
[2018-09-19 13:31:35]
User954352 - Posts: 3
I understand the settings but I am unable to download tick data dating back a few years. I read that this was possible using the Sierra Charts data feed, which I paid for. I am trying to gather 2 years of CL tick data and I am unable to get this to populate
[2018-09-20 06:53:43]
Sierra Chart Engineering - Posts: 104368
We need to understand this better. You must be able to open a chart and see the data, right?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-09-20 13:41:00]
User954352 - Posts: 3
Yes, I can open a chart and see the data, but the CL contract will only display intraday tick data for less than a day. It will not download anything beyond even though I have the settings set correctly. I am trying to get about two years of futures tick data so I can perform analysis.

Please let me know the best way to move forward.

Thanks
-a
[2018-09-20 14:00:51]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-09-20 14:15:39]
User954352 - Posts: 3
Reading Internal Order ID file. | 2018-09-20 09:05:07
Reading Trade Orders file. | 2018-09-20 09:05:07
Reading Trade Positions and Account Balance file. | 2018-09-20 09:05:07
Listening on UDP port 22904. | 2018-09-20 09:05:07
Software version: 1798 64-bit | 2018-09-20 09:05:07
Usage end date: 2018-10-13 | 2018-09-20 09:05:07
Enabled for: Advanced Features. | 2018-09-20 09:05:07
Enabled for: Advanced Features 2. | 2018-09-20 09:05:07
Enabled for: Sierra Chart Historical Data Service. | 2018-09-20 09:05:07
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-09-20 09:05:07
Enabled for: INDEXES_DATA_BARCHART | 2018-09-20 09:05:07
Enabled for: CME (Trading Account Required) | 2018-09-20 09:05:07
Enabled for: CBOT (Trading Account Required) | 2018-09-20 09:05:07
Enabled for: COMEX (Trading Account Required) | 2018-09-20 09:05:07
Enabled for: NYMEX (Trading Account Required) | 2018-09-20 09:05:07
Received 1 data feed usernames. | 2018-09-20 09:05:07
Allow Support for Sierra Chart Data Feeds is disabled. | 2018-09-20 09:05:07
Current selected Data/Trading service: SC Data - All Services | 2018-09-20 09:05:07
Chart Update Interval: 500 | 2018-09-20 09:05:07
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-09-20 09:05:07
2018-09-20 09:05:06 Local computer time | 2018-09-20 09:05:07
2018-09-20 14:05:06 Local computer time in UTC | 2018-09-20 09:05:07
2018-09-20 09:05:06 Local computer time in SC Time Zone | 2018-09-20 09:05:07
2018-09-20 14:05:06 Server time in UTC | 2018-09-20 09:05:07
Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-09-20 09:05:07
Program path: C:\SierraChart\ | 2018-09-20 09:05:07
Data Files path: C:\SierraChart\Data\ | 2018-09-20 09:05:07
OS Version Number: 10.0 | 2018-09-20 09:05:07
Locale Setting: C | 2018-09-20 09:05:07

Checking for new symbol settings for service code scdataallservices | 2018-09-20 09:05:07
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-09-20 09:05:07
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-09-20 09:05:07
Received 5 login tokens. | 2018-09-20 09:05:08
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-09-20 09:05:09
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-09-20 09:05:09
HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-09-20 09:05:11
HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-09-20 09:05:11
HTTPS connection to login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-09-20 09:05:11
HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-20 09:05:11
HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-09-20 09:05:11

SC Data - All Services | Connected to data server. | 2018-09-20 09:05:12
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-09-20 09:05:13
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-09-20 09:05:13
HTTPS connection to www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-09-20 09:05:13
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-20 09:05:13
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-09-20 09:05:13
Symbol settings are up-to-date for scdataallservices | 2018-09-20 09:05:14
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-09-20 09:05:14
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-09-20 09:05:14
HTTPS connection to www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-09-20 09:05:14
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-20 09:05:14
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-09-20 09:05:14
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-09-20 09:05:19
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-09-20 09:05:19
HTTPS connection to www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-09-20 09:05:19
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-20 09:05:19
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-09-20 09:05:19
CLX18 1 Min #1 | Reloading chart. | 2018-09-20 09:05:49
CLX18 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLX18.scid | 2018-09-20 09:05:49
'Allow Support for Sierra Chart Data Feeds' is disabled. The CL?## pattern/symbol will not use the SC Exchange Data Feed. | 2018-09-20 09:05:49
SC Data - All Services | Starting real-time market data updates for: CLX18. ID: 1 | 2018-09-20 09:05:49
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLX18 | 2018-09-20 09:05:49
SC Data - All Services | Requesting security definition data for: CLX18. ID: 1 | 2018-09-20 09:05:49
Intraday data recording state for symbol CLX18 is set to download 'Pending'. | 2018-09-20 09:05:49
Delaying start of download for CLX18 | 2018-09-20 09:05:49
HD Request # 2 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:05:55
HD Request # 2 | Download start date-time: 2017-11-24 08:05:54.000 | 2018-09-20 09:05:55
HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-09-20 09:05:55
Socket (6) | Creating socket. | 2018-09-20 09:05:55
Socket (6) | Connecting to IP: 8.18.161.133. | 2018-09-20 09:05:55
Socket (6) | Signaling to core to close socket | 2018-09-20 09:06:15
Socket (6) | Closed. | 2018-09-20 09:06:15
HD Request # 2 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:06:15
Historical data download thread signaled to stop. | 2018-09-20 09:06:15
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:06:15
HD Request # 2 | Completion time: 20s | 2018-09-20 09:06:15

HD Request # 3 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:06:15
HD Request # 3 | Download start date-time: 2017-11-24 08:06:14.000 | 2018-09-20 09:06:15
HD Request # 3 | Using server: ds1.sierracharts.com port 10150 | 2018-09-20 09:06:15
Socket (8) | Creating socket. | 2018-09-20 09:06:15
Socket (8) | Connecting to IP: 8.18.161.135. | 2018-09-20 09:06:15
Socket (8) | Signaling to core to close socket | 2018-09-20 09:06:35
Socket (8) | Closed. | 2018-09-20 09:06:35
HD Request # 3 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:06:35
Historical data download thread signaled to stop. | 2018-09-20 09:06:35
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:06:35
HD Request # 3 | Completion time: 20s | 2018-09-20 09:06:35

HD Request # 4 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:06:35
HD Request # 4 | Download start date-time: 2017-11-24 08:06:34.000 | 2018-09-20 09:06:35
HD Request # 4 | Using server: ds7.sierracharts.com port 10149 | 2018-09-20 09:06:35
Socket (9) | Creating socket. | 2018-09-20 09:06:35
Socket (9) | Connecting to IP: 8.18.161.133. | 2018-09-20 09:06:35
Socket (9) | Signaling to core to close socket | 2018-09-20 09:06:55
Socket (9) | Closed. | 2018-09-20 09:06:55
HD Request # 4 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:06:55
Historical data download thread signaled to stop. | 2018-09-20 09:06:55
HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:06:55
HD Request # 4 | Completion time: 20s | 2018-09-20 09:06:55
HD Request # 4 | Intraday data download complete for CLX18. Unique request ID: 1 | 2018-09-20 09:06:55
Removed historical data download ID 1 | 2018-09-20 09:06:55
Real-time Intraday chart data file updates started for CLX18 | 2018-09-20 09:06:55
Intraday chart data file opened for CLX18 | 2018-09-20 09:06:55

Intraday data recording state for symbol CLX18 is set to download 'Pending'. | 2018-09-20 09:09:52
Reloading all charts with filename: CLX18.scid | 2018-09-20 09:09:52
HD Request # 5 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:09:52
HD Request # 5 | Download start date-time: 2017-11-24 08:09:52.000 | 2018-09-20 09:09:52
HD Request # 5 | Using server: ds1.sierracharts.com port 10150 | 2018-09-20 09:09:52
Socket (13) | Creating socket. | 2018-09-20 09:09:52
Socket (13) | Connecting to IP: 8.18.161.135. | 2018-09-20 09:09:52
CLX18 1 Min #1 | Reloading chart. | 2018-09-20 09:09:53
CLX18 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLX18.scid | 2018-09-20 09:09:53
Socket (13) | Signaling to core to close socket | 2018-09-20 09:10:12
Socket (13) | Closed. | 2018-09-20 09:10:12
HD Request # 5 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:10:12
Historical data download thread signaled to stop. | 2018-09-20 09:10:12
HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:10:12
HD Request # 5 | Completion time: 20s | 2018-09-20 09:10:12

HD Request # 6 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:10:12
HD Request # 6 | Download start date-time: 2017-11-24 08:10:12.000 | 2018-09-20 09:10:12
HD Request # 6 | Using server: ds7.sierracharts.com port 10149 | 2018-09-20 09:10:12
Socket (15) | Creating socket. | 2018-09-20 09:10:12
Socket (15) | Connecting to IP: 8.18.161.133. | 2018-09-20 09:10:12
Socket (15) | Signaling to core to close socket | 2018-09-20 09:10:32
Socket (15) | Closed. | 2018-09-20 09:10:32
HD Request # 6 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:10:32
Historical data download thread signaled to stop. | 2018-09-20 09:10:32
HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:10:32
HD Request # 6 | Completion time: 20s | 2018-09-20 09:10:32

HD Request # 7 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:10:32
HD Request # 7 | Download start date-time: 2017-11-24 08:10:32.000 | 2018-09-20 09:10:32
HD Request # 7 | Using server: ds1.sierracharts.com port 10150 | 2018-09-20 09:10:32
Socket (16) | Creating socket. | 2018-09-20 09:10:32
Socket (16) | Connecting to IP: 8.18.161.135. | 2018-09-20 09:10:32
Socket (16) | Signaling to core to close socket | 2018-09-20 09:10:52
Socket (16) | Closed. | 2018-09-20 09:10:52
HD Request # 7 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:10:52
Historical data download thread signaled to stop. | 2018-09-20 09:10:52
HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:10:52
HD Request # 7 | Completion time: 20s | 2018-09-20 09:10:52
HD Request # 7 | Intraday data download complete for CLX18. Unique request ID: 2 | 2018-09-20 09:10:52
Removed historical data download ID 2 | 2018-09-20 09:10:52
Real-time Intraday chart data file updates started for CLX18 | 2018-09-20 09:10:52
Intraday chart data file opened for CLX18 | 2018-09-20 09:10:52

File >> Disconnect selected. | 2018-09-20 09:11:53
SC Data - All Services | Disconnected. | 2018-09-20 09:11:53

SC Data - All Services | Connected to data server. | 2018-09-20 09:11:58
Mapping CLX18 to CLX18. Service code: nymex | 2018-09-20 09:11:59
SC Data - All Services | Starting real-time market data updates for: CLX18. ID: 1 | 2018-09-20 09:11:59
SC Data - All Services | Using username 0 | 2018-09-20 09:11:59
SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2018-09-20 09:11:59
DTC Client socket (18) | Creating socket. | 2018-09-20 09:11:59
DTC Client socket (18) | Connecting to IP: 8.18.161.135. | 2018-09-20 09:11:59
SC Data - All Services | Requesting security definition data for: CLX18. ID: 1 | 2018-09-20 09:11:59
Intraday data recording state for symbol CLX18 is set to download 'Pending'. | 2018-09-20 09:11:59
Delaying start of download for CLX18 | 2018-09-20 09:11:59
SC Data - All Services | Connected to server. | 2018-09-20 09:11:59
SC Data - All Services | Starting socket receive thread. | 2018-09-20 09:11:59
SC Data - All Services | Sending encoding request to server: Binary VLS | 2018-09-20 09:11:59
SC Data - All Services | Setting DTC encoding to Binary VLS | 2018-09-20 09:11:59
SC Data - All Services | Sending logon request message. | 2018-09-20 09:11:59
SC Data - All Services | Received logon response. | 2018-09-20 09:11:59
SC Data - All Services | Server Name: SC Realtime Server. | 2018-09-20 09:11:59
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2018-09-20 09:11:59
SC Data - All Services | Successfully connected. | 2018-09-20 09:11:59
SC Data - All Services | Trading is not supported. | 2018-09-20 09:11:59
SC Data - All Services | Restarting real-time data updates for symbol: CLX18 -> CLX18 | 2018-09-20 09:11:59
SC Data - All Services | Received security definition for symbol CLX18 | 2018-09-20 09:11:59
HD Request # 8 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:12:04
HD Request # 8 | Download start date-time: 2017-11-24 08:12:03.000 | 2018-09-20 09:12:04
HD Request # 8 | Using server: ds7.sierracharts.com port 10149 | 2018-09-20 09:12:04
Socket (19) | Creating socket. | 2018-09-20 09:12:04
Socket (19) | Connecting to IP: 8.18.161.133. | 2018-09-20 09:12:04
Socket (19) | Signaling to core to close socket | 2018-09-20 09:12:24
Socket (19) | Closed. | 2018-09-20 09:12:24
HD Request # 8 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:12:24
Historical data download thread signaled to stop. | 2018-09-20 09:12:24
HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:12:24
HD Request # 8 | Completion time: 20s | 2018-09-20 09:12:24

HD Request # 9 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:12:24
HD Request # 9 | Download start date-time: 2017-11-24 08:12:23.000 | 2018-09-20 09:12:24
HD Request # 9 | Using server: ds1.sierracharts.com port 10150 | 2018-09-20 09:12:24
Socket (21) | Creating socket. | 2018-09-20 09:12:24
Socket (21) | Connecting to IP: 8.18.161.135. | 2018-09-20 09:12:24
Socket (21) | Signaling to core to close socket | 2018-09-20 09:12:44
Socket (21) | Closed. | 2018-09-20 09:12:44
HD Request # 9 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:12:44
Historical data download thread signaled to stop. | 2018-09-20 09:12:44
HD Request # 9 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:12:44
HD Request # 9 | Completion time: 20s | 2018-09-20 09:12:44

HD Request # 10 | Downloading Intraday chart data for CLX18 to the file CLX18.scid. Service: nymex | 2018-09-20 09:12:44
HD Request # 10 | Download start date-time: 2017-11-24 08:12:43.000 | 2018-09-20 09:12:44
HD Request # 10 | Using server: ds7.sierracharts.com port 10149 | 2018-09-20 09:12:44
Socket (22) | Creating socket. | 2018-09-20 09:12:44
Socket (22) | Connecting to IP: 8.18.161.133. | 2018-09-20 09:12:44
Socket (22) | Signaling to core to close socket | 2018-09-20 09:13:04
Socket (22) | Closed. | 2018-09-20 09:13:04
HD Request # 10 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:13:04
Historical data download thread signaled to stop. | 2018-09-20 09:13:04
HD Request # 10 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLX18 | 2018-09-20 09:13:04
HD Request # 10 | Receiving Intraday data for CLX18 starting at 2018-09-20 09:12:21 | 2018-09-20 09:13:04
HD Request # 10 | Timestamp of first Intraday data file record written: 2018-09-20 09:12:21 | 2018-09-20 09:13:04
Added 665 Time and Sales records to Intraday data file for CLX18 after download. | 2018-09-20 09:13:04
HD Request # 10 | Completion time: 20s | 2018-09-20 09:13:04
HD Request # 10 | Intraday data download complete for CLX18. Unique request ID: 3 | 2018-09-20 09:13:04
Removed historical data download ID 3 | 2018-09-20 09:13:04
Real-time Intraday chart data file updates started for CLX18 | 2018-09-20 09:13:04
Intraday chart data file opened for CLX18 | 2018-09-20 09:13:04

Opened cached Intraday file: C:\SierraChart\Data\CLX18.scid | 2018-09-20 09:13:04
[2018-09-20 19:58:34]
Sierra Chart Engineering - Posts: 104368

HD Request # 2 | Error downloading historical Intraday data for CLX18. Timeout error connecting to server. | 2018-09-20 09:06:15
You are running into a connectivity problem to the server. Refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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