Home >> Support Board

Support Board

Date/Time: Fri, 26 Apr 2024 02:25:04 +0000

How to Post a Message for Support

New Sierra Charts and Computer Problems

View Count: 1423

[2018-09-06 03:35:02] #1 [Go To First Post]
User347150 - Posts: 29
Hello, Since the new update of Sierra Charts, Sierra Charts, nor my computer has been acting properly, For example: My chartbook loads MUCH MUCH more slowly than it did prior. The diagonal difference of the bid and ask volume coloring under bid volume and ask volume coloring method, under the volume by price study, is no longer working. ... This evening, something strange happened that never happened before. When my chartbook was loading and a video on YouTube in my google chrome browser was playing, the video stopped playing on its own, as if I pressed the stop button. The Sierra Charts on my laptop however (not my desktop which has a i7-5820k processor and 16 gb of memory) runs beautifully. My desktop is my main trading computer running the new version of Sierra Charts while my desktop is running the older of Sierra Charts. Please help me if you can, or tell me how to reinstall the older version of Sierra Charts. Sincerely, Everett

[2018-09-06 04:33:36] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We think this is a system specific issue. The overall performance of Sierra Chart has improved unless you are using Spreadsheets. And whether there would be any negative impact in that case is not clear at this point but that would only be temporary if it is until we complete the release of some spreadsheet performance improvements. The diagonal difference of the bid and ask volume coloring under bid volume and ask volume coloring method, under the volume by price study, is no longer working. .. For us to understand this we need that particular chart by following these instructions here: Support Board Posting Information: Providing Chartbook with Only a Single Chart This user has reported something similar and we see no evidence of a problem in a test: Rising CPU and other issues Version 1787 Onward We see the exact opposite and that is very fast performance. Refer to help topic 30: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often In particular 30.8: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.8 - Antivirus/Anti-Malware Software If you want to go back to an earlier version select Help >>Install Previous Version for instructions. When my chartbook was loading and a video on YouTube in my google chrome browser was playing, the video stopped playing on its own, as if I pressed the stop button. This is going to be a system issue. It means your system is not able to handle the load properly. And a lot of that load is probably due to external programs and not Sierra Chart. These couple of reports are incredibly puzzling to us. And there are only two of them. You really should be reporting the opposite and what we are really suspecting in these particular cases is that it is due to other software on your system such as security software and/or older or insufficient hardware that is not really handling the improved performance of Sierra Chart properly (We know this does not make sense as explained, but there can be issues with this where some types of optimizations can hurt performance depending on the CPU). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-06 23:55:34

[2018-09-09 08:13:30] #3 [Go To First Post]
User347150 - Posts: 29
I again downloaded the most recent version of SC, version 1798 64-bit (24066:24067M) The SC chartbook is still booting up very slowly on my desktop, taking about one minuet and fifteen seconds boot up. This is much slower when compared to about fourteen seconds boot up time on my laptop, which has a slower cpu (i7-4710HQ) and half of the ram (8 GB). During the bootup of SC, my cpu runs between 9% to 10% nominally, and my ram runs between 25% to 34% nominally. When the bootup is complete, and while SC is running, my cpu returns to about 1%, and my ram remains at about 26%. The volume chart study is still not reflecting the colors of the columns in the point and figure chart. Some specs for my desktop are below: CPU: i7-5820K Ram: 16 GB Graphics Card (Quantity 2): EVGA GT 730 2 GB Motherboard: Asus Sabertooth TUF X99 Please help me if you can. Sincereley, Everett Date Time Of Last Edit: 2018-09-09 19:43:41


Private File

[2018-09-16 08:05:54] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This Chartbook loads for us in 11 seconds. No problems. There is little doubt in our mind that the issue you have is a system-level issue. It is not with Sierra Chart. Even if you update to the latest version and no longer have the issue, we would still say it is a system-level issue which is behaving differently for unknown reasons depending on the version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-09-18 02:28:03] #5 [Go To First Post]
User347150 - Posts: 29
This is true for me also Sir. The individual chart that I uploaded to you, loads for me in about 4 seconds. I have no issues with this individual chart with regards to loading speed. Loading speed is an issue when I try to load my chartbook setup that I like to use for scanning and trading purposes (which includes 10 different individual charts, with different time frames for the same instrument). That is where the issue of speed comes into play, and the loading speed is EXTREMELY slow in this case (I used caps strictly for emphasis, not yelling). I uploaded the individual chart to you so that you may see that the Bid Volume and Ask Volume Coloring Method does not allow me to display the Diagonal Difference of Bid And Ask Volume on the price bars. When I select the Diagonal Difference of Bid And Ask Volume under the Bid Volume and Ask Volume Coloring Method, and press Apply or Ok, the selected item in the dropdown menu, automatically changes to "None". I would be happy to upload to you the chartbook that I like to use for trading, so that you may evaluate how fast the chartbook loads on your end, and possibly provide some solutions to this problem, if your experience would be similar to mine. I have included the chartbook in question as an attachment with this reply (Dark with Colored Volume.Cht). Thank you very much. Date Time Of Last Edit: 2018-09-18 02:39:34


Private File

[2018-09-18 03:29:12] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will test and let you know the loading speed. I uploaded the individual chart to you so that you may see that the Bid Volume and Ask Volume Coloring Method does not allow me to display the Diagonal Difference of Bid And Ask Volume on the price bars. When I select the Diagonal Difference of Bid And Ask Volume under the Bid Volume and Ask Volume Coloring Method, and press Apply or Ok, the selected item in the dropdown menu, automatically changes to "None". This is by design. Refer to this Input setting: Volume By Price Study: Volume Bar Calculation Method It needs to be set to: Diagonal Ask Volume - Bid Volume: Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-09-18 04:11:17] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
and the loading speed is EXTREMELY slow in this case (I used caps strictly for emphasis, not yelling). Yes this could very well be based upon the amount of data to load and the calculations which need to be performed, and your system. We also need to understand what you constitute as loading because there can be several aspects to that. From our perspective it loaded in about 40 seconds. It is a very computationally intensive Chartbook. We do not see how we can help you do any better than this, other than to recommend to use multiple instances of Sierra Chart and for you to get more CPU cores on your system. The time to fully load all the chart data into all of the charts took a little more than a minute. You can improve upon this by using M.2 NVME storage devices. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-18 04:25:24

[2018-09-18 23:49:19] #8 [Go To First Post]
User347150 - Posts: 29
Thank you. When I say load, I am referring to the amount of time that it takes for all of the data and study computations to be completed on all charts in the chartbook, i.e. that amount of time that it takes for the chartbook to be fully ready to accept and execute trades from any chart in the chartbook. I am currently running a Samsung 960 PRO 512 GB M.2 NVME 3.0 PCIE SSD. My cpu is an Intel Core i7-5820k @3.30 GHz, and has 6 cores and 12 logical processors. I have 16 GB of RAM, and 2 TB of ROM. I am not very tech savvy. All I know is that my machine should be powerful enough to quickly lift quite a bit weight. Thank you for explaining how to display the Bid Volume and Ask Volume Coloring Method as the Diagonal Difference of Bid And Ask Volume on the price bars.

[2018-09-19 01:14:50] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay, so how does your loading time compare to ours of a little over a minute. We think it was somewhere like 70 seconds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-09-20 23:10:38] #10 [Go To First Post]
User347150 - Posts: 29
Okay. I downloaded the newest update of Sierra Chart, version 1809 64-bit (24326:24327M). I must say that the chartbook is now loading MUCH faster, in about 38 seconds !!! That is MUCH faster than the amount of time that it used to take to load this chartbook in the prior version of Sierra Charts, which was about one minuet and fifteen seconds. Thank you very much for the improvement of the loading speed with this new update. Also, (although not as important) please remember to address the up and down colors of the volume bars in the volume study, so that they will corresponding to the up and down columns, X's and O's, of the point and figure chart. Thank you very much.

[2018-09-20 23:12:49] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There was no change with the chart loading speed. We did not do anything in regards to this. This has not changed for years. There is only a small change in regards to what are known as GDI pens for drawing charts. We did address the issue with the up-and-down colors for volume bars when using Point and Figure bars. We will check on that again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-20 23:12:59

[2018-09-21 09:09:13] #12 [Go To First Post]
User347150 - Posts: 29
Right. Something interesting happened this morning. I turned my computer on. I opened Sierra Charts and opened the chartbook in question. This time, it loaded in about 68 seconds. While it was loading, I noticed that the historical data appeared to download several times ( the white box that pops up with the loading percentage, chart symbol and the click to cancel button that appears when the chartbook is first opened ). I then closed the chartbook and reopened it. This time it loaded much faster than the first, in about 32 seconds. I closed Sierra Charts completely. I reopened Sierra Charts and opened the chartbook. The chartbook still loaded in about 32 seconds. This is a big change from before. I then turned closed Sierra Charts and turned the computer off. Several minuets later, I turned the computer back on and opened Sierra Charts. I waited for a few seconds, then opened the chartbook. It loaded in about 32 seconds still. Changing the GDI pens appears to work wonders for the loading speed, at least on my end. Perhaps you can continue to tweak them with the spirit of testing its' impact ( if any ) on the loading speed of the chartbook(s). Thank you again.

[2018-09-21 09:59:22] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The chart data loading box which shows a percentage does not refer to downloading of historical data, just loading from the local data file. And when you see the data loading box repeat itself it is because it is loading multiple contracts for a Continuous Futures Contract chart. This is all that is happening. In some cases there might be a repeated load if the volume at price data has to be loaded and that is not known until a study gets calculated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-21 10:26:31

[2018-09-21 10:58:47] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
please remember to address the up and down colors of the volume bars in the volume study, so that they will corresponding to the up and down columns, X's and O's, of the point and figure chart. This will be solved in the next release. The previous implementation to resolve this was not the right solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: