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Direct MessagesDate/Time: Sun, 05 May 2024 11:53:12 +0000
Post From: New Sierra Charts and Computer Problems
| [2018-09-06 04:33:36] |
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We think this is a system specific issue. The overall performance of Sierra Chart has improved unless you are using Spreadsheets. And whether there would be any negative impact in that case is not clear at this point but that would only be temporary if it is until we complete the release of some spreadsheet performance improvements. The diagonal difference of the bid and ask volume coloring under bid volume and ask volume coloring method, under the volume by price study, is no longer working. .. For us to understand this we need that particular chart by following these instructions here:Support Board Posting Information: Providing Chartbook with Only a Single Chart This user has reported something similar and we see no evidence of a problem in a test: Rising CPU and other issues Version 1787 Onward We see the exact opposite and that is very fast performance. Refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often In particular 30.8: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.8 - Antivirus/Anti-Malware Software If you want to go back to an earlier version select Help >>Install Previous Version for instructions. When my chartbook was loading and a video on YouTube in my google chrome browser was playing, the video stopped playing on its own, as if I pressed the stop button. This is going to be a system issue. It means your system is not able to handle the load properly. And a lot of that load is probably due to external programs and not Sierra Chart.These couple of reports are incredibly puzzling to us. And there are only two of them. You really should be reporting the opposite and what we are really suspecting in these particular cases is that it is due to other software on your system such as security software and/or older or insufficient hardware that is not really handling the improved performance of Sierra Chart properly (We know this does not make sense as explained, but there can be issues with this where some types of optimizations can hurt performance depending on the CPU). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-06 23:55:34
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