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FDAX data

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[2018-05-07 13:18:14] #1 [Go To First Post]
User749205 - Posts: 38
There doesn't appear to be any daily data for the FDAX. When I try to open a historical chart I just get one bar for today. On a 4hr chart I get data back to Nov 17. Also on FESX I only get daily historical back to early 2017. Any thoughts? DYM18 [M] Daily #2 \| Reloading chart. \| 2018-05-07 14:07:22 DYM18 [M] Daily #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DYM18.dly \| 2018-05-07 14:07:22 DYM18 [M] Daily #2 \| Text editing operation is now complete. Reloading chart. \| 2018-05-07 14:07:56 DYM18 [M] Daily #2 \| Reloading chart. \| 2018-05-07 14:07:56 DYM18 [M] Daily #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DYM18.dly \| 2018-05-07 14:07:56 HTTPS connection to historicaldata.sierrachart.com:443 (31) \| Socket gracefully closed by remote side. \| 2018-05-07 14:08:15 HTTPS connection to historicaldata.sierrachart.com:443 (31) \| Received socket Close event. \| 2018-05-07 14:08:15 HTTPS connection to historicaldata.sierrachart.com:443 (31) \| Initiating close of socket by core. \| 2018-05-07 14:08:15 HTTPS connection to historicaldata.sierrachart.com:443 (31) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-07 14:08:15 HTTPS connection to historicaldata.sierrachart.com:443 (31) \| Closed. \| 2018-05-07 14:08:15

[2018-05-07 13:24:24] #2 [Go To First Post]
User749205 - Posts: 38
I deleted the chart, and opened a new and now have OHLC from Sep17 only, but the volume data just starts around Mar18...

[2018-05-07 13:38:03] #3 [Go To First Post]
User749205 - Posts: 38
...and when connected back to LMAX live (from SC data), I get the message 'download failed', when deleting and dl'ing the fdax daily.

[2018-05-07 18:31:20] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Keep the service always set to LMAX if that is what you are normally using. We see why there is a problem. We need about a few days to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-17 07:16:50] #5 [Go To First Post]
User749205 - Posts: 38
Any update on this?

[2018-05-17 22:04:55] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We thought we did get this resolved but we realize there is a little more work that we need to do. We will get this done today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-18 19:16:59] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This issue has now been resolved. Update with Help >> Download Prerelease: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-18 19:17:10

[2018-05-23 17:17:04] #8 [Go To First Post]
User749205 - Posts: 38
I'm now on 1749 and the problem remains.

[2018-05-23 18:30:46] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have confirmed the problem is resolved. What we want you to do is to perform a Full Reset of the symbol settings: http://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps And then go to that Daily chart, DYM18, and Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-23 18:31:11

[2018-05-23 20:11:37] #10 [Go To First Post]
User749205 - Posts: 38
I've done as you've directed and the problem hasn't changed. I get partial data on daily's, and when I change to a 4hr, I get a single candle from Sep 2017.

[2018-05-23 21:34:58] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to that particular chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-24 07:53:56] #12 [Go To First Post]
User749205 - Posts: 38
Software version: 1749 32-bit \| 2018-05-24 08:47:34 Usage end date: 2018-06-02 \| 2018-05-24 08:47:34 Enabled for: Advanced Features. \| 2018-05-24 08:47:34 Enabled for: Sierra Chart Historical Data Service. \| 2018-05-24 08:47:34 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-05-24 08:47:34 Enabled for: INDEXES_DATA_BARCHART \| 2018-05-24 08:47:34 Enabled for: Eurex with Market Depth \| 2018-05-24 08:47:34 Received 1 data feed usernames. \| 2018-05-24 08:47:34 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-05-24 08:47:34 Current selected Data/Trading service: LMAX Live Trading - DTC \| 2018-05-24 08:47:34 Chart Update Interval: 100 \| 2018-05-24 08:47:34 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2018-05-24 08:47:34 2018-05-24 08:47:34 Local computer time \| 2018-05-24 08:47:34 2018-05-24 07:47:34 Local computer time in UTC \| 2018-05-24 08:47:34 2018-05-24 08:47:34 Local computer time in SC Time Zone \| 2018-05-24 08:47:34 2018-05-24 06:42:29 Server time in UTC \| 2018-05-24 08:47:34 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2018-05-24 08:47:34 Program path: C:\SierraChart\ \| 2018-05-24 08:47:34 Data Files path: C:\SierraChart\Data\ \| 2018-05-24 08:47:34 OS Version Number: 10.0 \| 2018-05-24 08:47:34 Locale Setting: C \| 2018-05-24 08:47:34 HD Request # 5 \| Downloading Historical Daily chart data for DYM18. Starting date: 1968-05-23. Service: eurex \| 2018-05-24 08:48:12 HD Request # 5 \| Using user Barchart Historical data account. \| 2018-05-24 08:48:12 HD Request # 5 \| Requesting historical Daily data for DYM18 starting at 1968-05-22 \| 2018-05-24 08:48:12 HTTPS connection to historicaldata.sierrachart.com:443 (77) \| Creating socket. Using TLS 1.2. \| 2018-05-24 08:48:12 HTTPS connection to historicaldata.sierrachart.com:443 (77) \| Connecting to IP: 88.99.0.216. \| 2018-05-24 08:48:12 HD Request # 5 \| Receiving historical Daily data for DYM18 starting at 2017-09-18 \| 2018-05-24 08:48:13 HD Request # 5 \| Writing historical Daily data to the file DYM18.dly \| 2018-05-24 08:48:13 HD Request # 5 \| Received 170 records from 2017-09-18 00:00:00 to 2018-05-24 00:00:00 (249.0 days) and wrote 170 records for DYM18 \| 2018-05-24 08:48:13 HD Request # 5 \| Completion time: 1s \| 2018-05-24 08:48:13 HD Request # 5 \| Daily data download complete for DYM18. Unique request ID: 4 \| 2018-05-24 08:48:13 Removed historical data download ID 4 \| 2018-05-24 08:48:13 No download requests in the queue to start downloads for. \| 2018-05-24 08:48:13 DYM18 [M] 240 Day #2 \| Reloading chart. \| 2018-05-24 08:48:13

[2018-05-24 08:03:50] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The data downloading is working properly but what we see is that the #2 chart is set to 240 days per bar. That is the problem. Select Chart >>Bar Periods >> Daily for that chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-24 08:04:06

[2018-05-24 16:52:50] #14 [Go To First Post]
User749205 - Posts: 38
http://www.sierrachart.com/image.php?Image=1527180734764.png

[2018-05-24 16:55:24] #15 [Go To First Post]
User749205 - Posts: 38
Yes, bit of an mistake there, but generally this is the issue.

[2018-05-24 17:00:19] #16 [Go To First Post]
User749205 - Posts: 38
It's set to load 4380 days as a historical chart, the date range in file is only from 2017-09-18, and that is incomplete -see volume.

[2018-05-24 17:30:11] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to use the Continuous Futures Contract feature to solve this: Continuous Futures Contract Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-25 07:32:57] #18 [Go To First Post]
User749205 - Posts: 38
Thanks for the above. I have another issue with something, could start another thread if you like but it also concerns the data. I log in and out throughout the day, when I am online I get more volume shown than when logged out, so that the volume bars actively measure when I'm at the screen. I later delete and dl the data and this exagerated volume disappears. Date Time Of Last Edit: 2018-05-25 07:33:42

[2018-05-25 08:52:16] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
With what symbol do you notice this with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-25 16:52:25] #20 [Go To First Post]
User749205 - Posts: 38
The FDAX (DYM18), but that's the only one I've been watching.

[2018-05-25 18:41:05] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay we will test this, that would be very concerning if this is actually the case. We don't see how this could even happen. We would expect some other explanation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-25 19:05:08] #22 [Go To First Post]
User749205 - Posts: 38
Agreed, it's very odd. ATM I don't feel I can trust the data. I just 'uploaded to support' two images, one before 'deleting and dling', the other after, to show what the volume is doing.

[2018-05-29 17:13:31] #23 [Go To First Post]
User749205 - Posts: 38
Have you been able to recreate?

[2018-05-29 20:00:14] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have not yet tested this. We have set up the test and we will be monitoring it tomorrow morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-30 09:19:03] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see the problem and what's happening is that the bid and ask updates are also being recorded as trades because the EUREX futures data is being used in combination with the LMAX data feed. It is quite clear what is happening. We will have this resolved by the end of the day tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-30 09:19:35

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