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Direct MessagesDate/Time: Mon, 29 Apr 2024 00:57:17 +0000
Cannot connect to CQG FIX
View Count: 904
| [2018-04-26 04:55:30] |
| User150371 - Posts: 70 |
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I have not been using SC for several months. Now when when I log in I cannot connect to CQG FIX Trading, but I am able to connect to CQG Web API. Here is the Message Log that comes up when I try to connect to CQG FIX Trading : Reading Internal Order ID file. | 2018-04-26 04:51:40 Reading Trade Orders file. | 2018-04-26 04:51:41 Reading Trade Positions file. | 2018-04-26 04:51:41 Listening on UDP port 22904. | 2018-04-26 04:51:41 Software version: 1733 32-bit | 2018-04-26 04:51:41 Enabled for: Advanced Features. | 2018-04-26 04:51:41 Enabled for: Sierra Chart Historical Data Service. | 2018-04-26 04:51:41 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-26 04:51:41 Current selected Data/Trading service: CQG FIX Trading | 2018-04-26 04:51:41 Chart Update Interval: 500 | 2018-04-26 04:51:41 Data/Trade Service Settings automatically set. | 2018-04-26 04:51:41 Time Zone: +00:00:00 (UTC+00) | 2018-04-26 04:51:41 2018-04-25 23:51:40 Local computer time | 2018-04-26 04:51:41 2018-04-26 04:51:40 Local computer time in UTC | 2018-04-26 04:51:41 2018-04-26 04:51:40 Local computer time in SC Time Zone | 2018-04-26 04:51:41 2018-04-26 04:51:38 Server time in UTC | 2018-04-26 04:51:41 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-04-26 04:51:41 Program path: C:\SierraChart\ | 2018-04-26 04:51:41 Data Files path: C:\SierraChart\Data\ | 2018-04-26 04:51:41 OS Version Number: 6.3 | 2018-04-26 04:51:41 Locale Setting: C | 2018-04-26 04:51:41 Checking for new symbol settings for service code cqg | 2018-04-26 04:51:41 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-04-26 04:51:41 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-04-26 04:51:41 Symbol settings are up-to-date for cqg | 2018-04-26 04:51:41 Received 5 login tokens. | 2018-04-26 04:51:42 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-04-26 04:51:43 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-04-26 04:51:43 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-04-26 04:51:46 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-04-26 04:51:46 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-04-26 04:51:46 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-26 04:51:46 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-04-26 04:51:46 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-04-26 04:51:47 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-04-26 04:51:47 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-26 04:51:47 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-04-26 04:51:47 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-26 04:51:47 CQG FIX socket (6) | Creating socket. Using TLS 1.2. | 2018-04-26 04:51:47 CQG FIX socket (6) | Connecting to IP: 208.48.16.214. | 2018-04-26 04:51:47 CQG FIX socket (6) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-04-26 04:51:48 * CQG FIX socket (6) | Initiating close of socket by core. | 2018-04-26 04:51:48 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-26 04:51:48 CQG FIX socket (6) | Closed. | 2018-04-26 04:51:48 CQG FIX Trading | Disconnected. | 2018-04-26 04:51:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-26 04:51:48 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:51:48 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-04-26 04:51:48 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-04-26 04:51:48 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-04-26 04:51:48 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-26 04:51:48 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-04-26 04:51:48 CQG FIX Trading | Disconnected. | 2018-04-26 04:51:49 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:51:49 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-26 04:51:52 CQG FIX socket (7) | Creating socket. Using TLS 1.2. | 2018-04-26 04:51:52 CQG FIX socket (7) | Connecting to IP: 208.48.16.214. | 2018-04-26 04:51:52 CQG FIX socket (7) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-04-26 04:51:53 * CQG FIX socket (7) | Initiating close of socket by core. | 2018-04-26 04:51:53 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-26 04:51:53 CQG FIX socket (7) | Closed. | 2018-04-26 04:51:53 CQG FIX Trading | Disconnected. | 2018-04-26 04:51:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-26 04:51:53 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:51:53 CQG FIX Trading | Disconnected. | 2018-04-26 04:51:53 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:51:53 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-26 04:51:56 CQG FIX socket (8) | Creating socket. Using TLS 1.2. | 2018-04-26 04:51:56 CQG FIX socket (8) | Connecting to IP: 208.48.16.214. | 2018-04-26 04:51:56 CQG FIX socket (8) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-04-26 04:51:57 * CQG FIX socket (8) | Initiating close of socket by core. | 2018-04-26 04:51:57 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-26 04:51:57 CQG FIX socket (8) | Closed. | 2018-04-26 04:51:57 CQG FIX Trading | Disconnected. | 2018-04-26 04:51:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-26 04:51:57 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:51:57 CQG FIX Trading | Disconnected. | 2018-04-26 04:51:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:51:57 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-26 04:52:00 CQG FIX socket (9) | Creating socket. Using TLS 1.2. | 2018-04-26 04:52:00 CQG FIX socket (9) | Connecting to IP: 208.48.16.214. | 2018-04-26 04:52:00 CQG FIX socket (9) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-04-26 04:52:01 * CQG FIX socket (9) | Initiating close of socket by core. | 2018-04-26 04:52:01 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-26 04:52:01 CQG FIX Trading | Disconnected. | 2018-04-26 04:52:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-26 04:52:01 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:52:01 CQG FIX socket (9) | Closed. | 2018-04-26 04:52:01 CQG FIX Trading | Disconnected. | 2018-04-26 04:52:01 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:52:01 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-26 04:52:04 CQG FIX socket (10) | Creating socket. Using TLS 1.2. | 2018-04-26 04:52:04 CQG FIX socket (10) | Connecting to IP: 208.48.16.214. | 2018-04-26 04:52:04 CQG FIX socket (10) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-04-26 04:52:05 * CQG FIX socket (10) | Initiating close of socket by core. | 2018-04-26 04:52:05 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-26 04:52:05 CQG FIX socket (10) | Closed. | 2018-04-26 04:52:05 CQG FIX Trading | Disconnected. | 2018-04-26 04:52:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-26 04:52:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:52:05 CQG FIX Trading | Disconnected. | 2018-04-26 04:52:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-26 04:52:05 File >> Disconnect selected. | 2018-04-26 04:52:08 CQG FIX Trading | Disconnected. | 2018-04-26 04:52:08 |
| [2018-04-26 16:35:07] |
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Contact your broker and have them switch you over to Rithmic. You are getting affected by ongoing CQG connectivity problems. Either that or a firewall is blocking the connection. There is nothing we can do about this from our side. CQG has been repeatedly told about this but they have yet to identify the problem and we are 1000% confident, the issue is not on the Sierra Chart side, unlikely to be on your side, and all indications this points to a problem with CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-26 16:37:34
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| [2018-04-26 22:34:08] |
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In regards to the prior post, it is important, that we put maximum pressure on CQG and attention on this. We have a couple of ideas we can work with to get CQG to resolve this, aassuming it is on their side. But that is what it appears like to us. So would you like to work with us and CQG to get this resolved? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-26 22:36:57] |
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We just contacted CQG and requested that they have one of their network engineers work with us on this and this would require your cooperation as well. There is no way this is going to get solved, unless it involves us, a CQG network engineer, and a user who is having a persistent problem. It will require 3 people. Although it is our opinion, that if they were competent enough, CQG could take care of this all on their own. But we have to force them to recognize they have got a problem. At least that is the way it appears to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-26 22:37:29
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| [2018-04-27 02:43:04] |
| User150371 - Posts: 70 |
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Hi, so I don't know what CQG did after you contacted them, but I now can connect to CQG FIX Trading, and both historical and intraday charts seem to be functioning properly. So, thanks for your action. If you need me to work more with you on this, I'd be happy to be part of a solution. |
| [2018-04-27 04:04:32] |
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We do not think they did anything. Just must have been a coincidence. Or possibly a firewall on your system was blocking the connection. We really cannot say for sure. Next time you have a problem we can follow the proposed strategy at that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-27 04:04:45
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