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Direct MessagesDate/Time: Mon, 29 Apr 2024 01:13:27 +0000
daily charts not updating, intra-day data is fine
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| [2018-04-25 20:54:16] |
| User73940 - Posts: 11 |
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I'm using SC 1736 with TransAct data. My intra-day data is updating just fine but my daily isn't....data stopped downloading 2/23/2018. I talked with TransAct support and they suggested I post my issue here. Suggestions? Bruce P.S. when I open a daily charts it says "download" failed....in red letters. |
| [2018-04-25 21:40:02] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-25 23:18:31] |
| User73940 - Posts: 11 |
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Here's the log. I did notice the log says: "The symbol or data type is not supported with your account type". Has SC eliminated daily data from TransAct customers....I've had daily data for 10+ years through TransAct. ===== Software version: 1733 32-bit | 2018-04-25 16:14:26 Enabled for: Advanced Features. | 2018-04-25 16:14:26 Enabled for: Advanced Features 2. | 2018-04-25 16:14:26 Enabled for: Sierra Chart Historical Data Service. | 2018-04-25 16:14:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-25 16:14:26 Current selected Data/Trading service: TransAct Trading | 2018-04-25 16:14:26 Chart Update Interval: 900 | 2018-04-25 16:14:26 Service username command line set: ag*** | 2018-04-25 16:14:26 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-04-25 16:14:26 2018-04-25 16:14:25 Local computer time | 2018-04-25 16:14:26 2018-04-25 23:14:25 Local computer time in UTC | 2018-04-25 16:14:26 2018-04-25 16:14:25 Local computer time in SC Time Zone | 2018-04-25 16:14:26 2018-04-25 23:06:49 Server time in UTC | 2018-04-25 16:14:26 Local computer UTC time and Server UTC time difference: 7 seconds. | 2018-04-25 16:14:26 Program path: C:\SierraChart\SierraChartTransActMA\ | 2018-04-25 16:14:26 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2018-04-25 16:14:26 OS Version Number: 6.1 | 2018-04-25 16:14:26 Locale Setting: C | 2018-04-25 16:14:26 HD Request # 34 | Downloading Historical Daily chart data for ZB#. Starting date: 2017-07-20. Service: transact.trading | 2018-04-25 16:14:32 HD Request # 34 | Error downloading historical Daily data for ZB#. The symbol or data type is not supported with your account type. | 2018-04-25 16:14:32 HD Request # 34 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZB# | 2018-04-25 16:14:32 HD Request # 34 | Completion time: 0s | 2018-04-25 16:14:32 HD Request # 34 | Daily data download complete for ZB#. Unique request ID: 33 | 2018-04-25 16:14:32 Removed historical data download ID 33 | 2018-04-25 16:14:32 ZB# Daily #1 | Reloading chart. | 2018-04-25 16:14:33 |
| [2018-04-26 01:52:43] |
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Those particular symbols are no longer supported. You need to instead use the current contract which is ZBM8 And then use the Continuous Futures Contract feature: Continuous Futures Contract Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-26 02:26:19] |
| User73940 - Posts: 11 |
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I do use ZBM8 but for intra-day data. What symbol would I use for historical continuous data? Thx |
| [2018-04-26 02:48:41] |
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Follow the instructions here: Continuous Futures Contract Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-26 02:49:03
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