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CTS Data

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[2018-03-13 22:39:49] #1 [Go To First Post]
User469312 - Posts: 95
I have an account at Cunningham LLC Futures and use CTS as my data feed. I have live and SIM data. I use the SIM data for my link to Sierra Charts. When I log into CTS SIM and pull up a chart I get all historical data. When I log into Sierra using CTS SIM is do not get all historical data. I have my charts (all) set to for Continuous Futures contract - Volume Based Rollover, Back adjusted and I have gaps in prices and in some cases they are very significant. I asked CTS directly, they said this is a Sierra issue because when I log into the SIM account there is zero issues with any charts both intra day and historical. when I set my Sierra charts up with using the SIM CTS data I have issues with historically data. Am I missing something? Would love some help or guidance on this issue. I love the Sierra Platform.

[2018-03-14 00:17:56] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post an image of just one of the charts there is an issue with, following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Just one chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-03-30 13:31:52] #3 [Go To First Post]
User469312 - Posts: 95
Hello, thank you for the reply. here is a copy of a daily chart on ZB June 2018 contract. I do have my settings set to Continuous Futures Contract - Volume Based Rollover. I have CTS live Data and SIM data from my clearing firm. As mentioned when I log into the T4 (CTS platform) I have all the historical data and no gaps. but when I link my CTS SIM to Sierra I have gaps and or no historical data? I asked CTS about this issue and they said it was a Sierra issue becasue when they logged in to My SIM/LIVE accounts all the data was there. http://www.sierrachart.com/image.php?Image=1522416346809.png

[2018-03-30 21:39:37] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
First thing we want you to do is to follow through the instructions here and re-download data for the recent contract months: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Also refer to: Continuous Futures Contract Charts: Displaying Rollover Transition Times and Contract Months Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-12 13:34:57] #5 [Go To First Post]
User469312 - Posts: 95
I have done everything as you have laid out here and I still have the same issues. for some reason on this contract (ZB) 30 year treasury future I cannot get the March contract to show? I log into my SIM CTS account and pull up the Daily chart and it has all the data. I have gone to CTS and they continue to say this is a Sierra issue. I can pull up ZN and no problem but any ZB contract and UB (Ultra Bond) I have mixed to limited data on Sierra. But when I use my CTS platforms (Live and SIM) I have all the data. Help?

[2018-05-12 14:44:23] #6 [Go To First Post]
User469312 - Posts: 95
http://www.sierrachart.com/image.php?Image=1526135851264.png As per previous comments i have been going crazy with this. I don't get it. I have gone to Global Settings > Symbol settings and re-loaded everything. I have gone through CTS Fix - DTC no matter what same outcome. The March Contract is not here when set to any continuous contract settings. I have deleted and re-loaded the data more times than I care to mention. I have logged into all my SIM and Live accounts with my CTS/Broker credentials and I have all the data there. But when I use those credentials here on Sierra this is what the results are? odd. Any suggestion would be greatly appreciated in this matter.

[2018-05-12 15:04:32] #7 [Go To First Post]
User469312 - Posts: 95
I will also send a Message log - it also shows it has errors trying to find the data from 2017-12-03 to 2018-03-03

[2018-05-12 15:06:38] #8 [Go To First Post]
User469312 - Posts: 95
Here is the message log Reading Internal Order ID file. \| 2018-05-12 09:43:39 Reading Trade Orders file. \| 2018-05-12 09:43:40 Reading Trade Positions file. \| 2018-05-12 09:43:40 Listening on UDP port 22903. \| 2018-05-12 09:43:40 Software version: 1738 32-bit \| 2018-05-12 09:43:40 Usage end date: 2018-05-31 \| 2018-05-12 09:43:40 Enabled for: Advanced Features. \| 2018-05-12 09:43:40 Enabled for: Advanced Features 2. \| 2018-05-12 09:43:40 Enabled for: Sierra Chart Historical Data Service. \| 2018-05-12 09:43:40 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-05-12 09:43:40 Current selected Data/Trading service: CTS T4 FIX \| 2018-05-12 09:43:40 Chart Update Interval: 500 \| 2018-05-12 09:43:40 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-05-12 09:43:40 2018-05-12 09:43:39 Local computer time \| 2018-05-12 09:43:40 2018-05-12 13:43:39 Local computer time in UTC \| 2018-05-12 09:43:40 2018-05-12 09:43:39 Local computer time in SC Time Zone \| 2018-05-12 09:43:40 2018-05-12 13:43:39 Server time in UTC \| 2018-05-12 09:43:40 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2018-05-12 09:43:40 Program path: C:\SierraChart\ \| 2018-05-12 09:43:40 Data Files path: C:\SierraChart\Data\ \| 2018-05-12 09:43:40 OS Version Number: 6.1 \| 2018-05-12 09:43:40 Locale Setting: C \| 2018-05-12 09:43:40 ZB.20180600.CME_F [CBV] Daily #3 \| Reloading chart. \| 2018-05-12 10:54:38 ZB.20180600.CME_F [CBV] Daily #3 \| Error while getting daily open price with date 2017-12-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:54:38 ZB.20180600.CME_F [CBV] Daily #3 \| Error while getting daily open price with date 2018-03-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:54:38 ZB.20180600.CME_F [CBV] Weekly #3 \| Reloading chart. \| 2018-05-12 10:57:13 ZB.20180600.CME_F [CBV] Weekly #3 \| Error while getting daily open price with date 2017-12-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:57:14 ZB.20180600.CME_F [CBV] Weekly #3 \| Error while getting daily open price with date 2018-03-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:57:14 ZB.20180600.CME_F [CBV] Weekly #2 \| Reloading chart. \| 2018-05-12 10:57:22 ZB.20180600.CME_F [CBV] Weekly #2 \| Error while getting daily open price with date 2017-12-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:57:22 ZB.20180600.CME_F [CBV] Weekly #2 \| Error while getting daily open price with date 2018-03-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:57:22 ZB.20180600.CME_F [CBV] Monthly #2 \| Reloading chart. \| 2018-05-12 10:57:36 ZB.20180600.CME_F [CBV] Monthly #2 \| Error while getting daily open price with date 2017-12-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:57:36 ZB.20180600.CME_F [CBV] Monthly #2 \| Error while getting daily open price with date 2018-03-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:57:36 ZB.20180600.CME_F [CBV] Monthly #2 \| Reloading chart. \| 2018-05-12 10:58:44 ZB.20180600.CME_F [CBV] Monthly #2 \| Error while getting daily open price with date 2017-12-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:58:44 ZB.20180600.CME_F [CBV] Monthly #2 \| Error while getting daily open price with date 2018-03-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:58:44 ZB.20180600.CME_F [CBV] Weekly #2 \| Reloading chart. \| 2018-05-12 10:59:27 ZB.20180600.CME_F [CBV] Weekly #2 \| Error while getting daily open price with date 2017-12-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:59:28 ZB.20180600.CME_F [CBV] Weekly #2 \| Error while getting daily open price with date 2018-03-03 from file. C:\SierraChart\Data\ZBH18.dly. Error: Date not found \| 2018-05-12 10:59:28 The main info is here at the end Date Time Of Last Edit: 2018-05-12 21:53:10

[2018-05-12 21:54:46] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when done. We are fairly sure you are not re-downloading the data for the prior contract months. We will use remote assistance and do this. We think what you are doing is selecting Edit >> Delete All Data and Download and at the first prompt pressing Yes instead of No. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-12 23:15:56

[2018-05-12 22:45:48] #10 [Go To First Post]
User469312 - Posts: 95
Well..am i pretty stupid. Yes..Yes I was pressing Yes and I should have been pressing No. All of it works now perfectly. I feel quite stupid. Thank you so much for this.

[2018-05-12 23:15:32] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Not to worry. The prompt is confusing and that prompt has been removed in the latest version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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