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Direct MessagesDate/Time: Fri, 26 Apr 2024 10:39:52 +0000
4 tick renko spans
View Count: 1904
| [2018-06-07 22:26:25] |
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Yes we do have the telephone number, but we just called it now and got a message that it is disconnected. Could you update with your current telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-08 02:27:15] |
| User561354 - Posts: 6 |
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no, thats the correct number. not sure why you would have gotten that message. please try again when you're able. |
| [2018-06-19 14:06:10] |
| User98657 - Posts: 304 |
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This is happening again today. if you could schedule that call i'd really appreciate it. http://www.sierrachart.com/image.php?Image=1529417868902.png Date Time Of Last Edit: 2018-06-19 14:18:03
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| [2018-06-19 15:40:36] |
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We will call after the close.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-19 21:07:20] |
| John - SC Support - Posts: 31131 |
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We just tried to call, but we are getting a message the the number has been disconnected. Please verify that your phone number is correct in your Account Control Panel. You can access it from this link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-19 22:12:00] |
| User98657 - Posts: 304 |
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I figured it out - but have no idea how this is possible. When i click on the Manage Account link you provided from my cell phone, which is what i've done the past couple of times, i see my cell phone number - the correct number. However, when i hit the link from my PC i see you have my old house line number. I've changed that number to the cell number beginning with 708. please let me know if you still see the 630 number. |
| [2018-06-20 13:38:33] |
| John - SC Support - Posts: 31131 |
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We see the updated number. We will give you a call this evening. If there is another time that will work for you, just let us know here and we will see if we can accommodate.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-20 19:29:37] |
| User98657 - Posts: 304 |
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that will work.
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| [2018-06-20 21:15:15] |
| John - SC Support - Posts: 31131 |
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We have tried calling a few times, but we are only getting your voicemail. We will try again at 4:30 Central US time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-20 21:39:33] |
| John - SC Support - Posts: 31131 |
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We have been unable to reach you. Please let us know a specific time that we can reach you after 8:30am Central US time on Thursday June 21, and we will call you at that time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-21 12:28:28] |
| User98657 - Posts: 304 |
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my spam blocker saw your number as a Restricted number and blocked it. i'm out of the office today. could we try for tomorrow at 3:30 central? It might work better if you could email or text me a number i could call. I will be sure to turn off the spam blocker. |
| [2018-06-21 13:45:02] |
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There probably is no need for the call. We have done testing using Transact historical data and can simply just not reproduce this problem at all. Update Sierra Chart to the current version: Software Download: Fast Update Make sure Sierra Chart is set for a tick by tick data configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". The above should clear the problem. We cannot see how this would be the case otherwise. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-21 13:45:40
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| [2018-06-21 13:52:16] |
| User98657 - Posts: 304 |
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Ok, thanks. I will follow what you've posted. |
| [2018-08-20 16:52:45] |
| User98657 - Posts: 304 |
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This problem has reappeared. i saw it occur once last week, but hoped it was an anomalie. here it is again today. Before sending this i did download the current version and performed a "Delete and Download Data" from just prior to the bar in question. http://www.sierrachart.com/image.php?Image=1534783720540.png Played around with this a little more. shut down and restarted my pc, no change. I also tried the 2, 3, 4, 5, and 6 tick setting on renko bars with wicks. Perhaps you alraedy know this, but it only acts up on the 4-tick setting. all those others seem to be fine. Date Time Of Last Edit: 2018-08-20 18:35:29
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| [2018-08-20 19:49:01] |
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Send us that particular chart following these instructions here: Support Board Posting Information: Providing Chartbook with Only a Single Chart And tell us the time zone you have Sierra Chart set to or that chart is set to. The problem is if we cannot reproduce it we cannot resolve it and if we cannot reproduce it you should not be having it either. This is what is puzzling. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-20 20:01:39] |
| User98657 - Posts: 304 |
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i'm in and using Central Time Zone. Please let me know if the uploaded didn't make it. |
Private File |
| [2018-08-22 04:14:55] |
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We were finally able to reproduce this. It was simply a problem with rounding. So this will be solved in the next release coming out in about a day or two.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-22 04:15:07
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| [2018-08-30 18:43:24] |
| User98657 - Posts: 304 |
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The issue has appeared again. http://www.sierrachart.com/image.php?Image=1535654573699.png |
| [2018-08-30 18:53:26] |
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This is resolved. You must update to the "Prerelease" by following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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