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Direct MessagesDate/Time: Fri, 26 Apr 2024 04:28:04 +0000
INTC - Again
View Count: 1497
| [2018-03-05 18:07:13] |
| User466220 - Posts: 43 |
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Intel is still not updating on its own. If I disconnect, reconnect, it will update and then just sit there. Come on already.
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| [2018-03-05 19:34:24] |
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Tell us the exact symbol you are using. We need to ask because there are various formats that can be used with Interactive Brokers. And please avoid complaining because it is Interactive Brokers which creates so many complications in this regard. We are only doing our best. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-05 21:37:21
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| [2018-03-06 17:09:11] |
| User466220 - Posts: 43 |
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Exactly what you told me to use. INTC-STK-SMART/NASDAQ I can place an order with the symbol set as INTC-STK-SMART/NASDAQ in the chart, but the quotation stops. It will restart if I go to symbol settings, update from server, disconnect, reconnect. But I really don't want to have to remember to do that every day. |
| [2018-03-06 18:06:22] |
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We tested the symbol and it does work properly for us in regards to historical data and real-time data symbol mapping: HD Request # 9 | Downloading Intraday chart data for INTC-STK-SMART/NASDAQ to the file INTC-STK-SMART[NASDAQ.scid. Service: equities.us | 2018-03-06 13:04:37
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log The first thing we want you to do is to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings If there still is a problem provide a copy of the Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-08 16:06:18] |
| User466220 - Posts: 43 |
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Still not working.
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| [2018-03-08 16:20:07] |
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Update Sierra Chart to the current version: Software Download: Fast Update If you still have a problem perform a Full Reset of the symbol settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps The only other remaining possibility would be some kind of symbol conflict. Make sure all use of the Intel symbol among the charts and quote boards is a consistent format (INTC-STK-SMART/NASDAQ). Actually this is really most likely the problem and this is why, your frustration must be squarely placed with the lunacy of Interactive Brokers symbol formats. It is not us creating all of this confusion and trouble. You need to accept these kinds of problems when using Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-08 16:47:51
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| [2018-03-08 16:35:52] |
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Be sure to refer to post #6 above. After you make sure you consistently use this symbol in quote boards and the charts: INTC-STK-SMART/NASDAQ Reconnect to the data feed following these instructions here: File Menu: Procedure to Reconnect to the Data and Trade Servers We think we might be able to implement a solution to this type of issue but we just need some time to determine the solution. We probably could have it out in about a week. So even if you are using different Intel symbol formats, they will all update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-08 16:36:45
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| [2018-03-08 16:57:34] |
| User466220 - Posts: 43 |
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I did that.
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| [2018-03-08 19:33:08] |
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OK we are not sure of everything you did. Are you now receiving the real-time data for the symbol?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-08 19:35:54
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| [2018-03-27 13:52:07] |
| User466220 - Posts: 43 |
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Now MSFT is not working.
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| [2018-03-27 18:42:09] |
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We did respond to the thread about that. You need to update Sierra Chart. We added symbol settings for MSFT-STK-SMART/NASDAQ which we can now see is causing a problem for users who are not running the latest version and also using the Sierra Chart Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-27 18:42:40
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