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Historical Dowload failed on DTC client since last update

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[2018-02-12 12:59:10] #1 [Go To First Post]
User025822 - Posts: 35
Hello Sierra Team I have two PCs running sierra charts. One acts as a DTC server and the other PC connects to it as a DTC Sub Instance. They have been running well until I updated to current version 1697. The problem is that on the client PC, after connecting to the server and opening an existing Chartbook, the historical data download fails giving me a message in red on the charts: Download Failed I have not made any changes to the Data/Trade service settings since they were working well. I have attached a copy on the server settings Thank you for looking into this


sCServer.PNG / V - Attached On 2018-02-12 12:56:29 UTC - Size: 22.97 KB - 312 views

[2018-02-12 16:14:16] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log In the DTC client instance, go to one of the charts you received a download failed message on and select Edit >> Download Data from End of Chart After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-12 16:14:39

[2018-02-13 10:54:25] #3 [Go To First Post]
User025822 - Posts: 35
Hi, I did what you asked and I copy below the Log file. What is happening is this HD Request # 4 \| Error downloading historical Intraday data for F.US.EPH18. Historical data logon error: Logon rejected due to authorization failure. \| 2018-02-13 05:32:28 I have not changed anything in my server and client Data/Trade service settings and this error message started showing up. i have also attached the SierraCharts Client Data/Trade Service settings. In the image I deleted the username but I usually have the sierra username in there. Thank you -- Log below -- Software version: 1697 \| 2018-02-13 05:31:44 Enabled for: Advanced Features. \| 2018-02-13 05:31:44 Enabled for: Sierra Chart Historical Data Service. \| 2018-02-13 05:31:44 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-02-13 05:31:44 Current selected Data/Trading service: DTC - Sub Instance \| 2018-02-13 05:31:44 Chart Update Interval: 100 \| 2018-02-13 05:31:44 Data/Trade Service Settings automatically set. \| 2018-02-13 05:31:44 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-02-13 05:31:44 2018-02-13 05:31:44 Local computer time \| 2018-02-13 05:31:44 2018-02-13 10:31:44 Local computer time in UTC \| 2018-02-13 05:31:44 2018-02-13 05:31:44 Local computer time in SC Time Zone \| 2018-02-13 05:31:44 2018-02-13 10:30:02 Server time in UTC \| 2018-02-13 05:31:44 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-02-13 05:31:44 Program path: C:\SierraChart\ \| 2018-02-13 05:31:44 Data Files path: C:\SierraChart\Data\ \| 2018-02-13 05:31:44 OS Version Number: 10.0 \| 2018-02-13 05:31:44 Locale Setting: C \| 2018-02-13 05:31:44 Intraday data recording state for symbol F.US.EPH18 is set to download 'Pending'. \| 2018-02-13 05:32:28 HD Request # 4 \| Downloading Intraday chart data for F.US.EPH18 to the file F.US.EPH18.scid. Service: DTCSubInstance \| 2018-02-13 05:32:28 HD Request # 4 \| Download start date-time: 2018-02-13 05:32:28.000 \| 2018-02-13 05:32:28 HD Request # 4 \| Using server: 192.168.2.19 port 11098 \| 2018-02-13 05:32:28 Socket (12) \| Creating socket. \| 2018-02-13 05:32:28 Socket (12) \| Connecting to IP: 192.168.2.19. \| 2018-02-13 05:32:28 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2018-02-13 05:32:28 HD Request # 4 \| Sending historical data logon request message. \| 2018-02-13 05:32:28 Socket (12) \| Initiating close of socket by core. \| 2018-02-13 05:32:28 HD Request # 4 \| Error downloading historical Intraday data for F.US.EPH18. Historical data logon error: Logon rejected due to authorization failure. \| 2018-02-13 05:32:28 Socket (12) \| Shutdown started. Waiting for graceful close. \| 2018-02-13 05:32:28 Historical data download thread signaled to stop. \| 2018-02-13 05:32:28 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPH18 \| 2018-02-13 05:32:28 HD Request # 4 \| Completion time: 0s \| 2018-02-13 05:32:28 HD Request # 4 \| Intraday data download complete for F.US.EPH18. Unique request ID: 3 \| 2018-02-13 05:32:28 Removed historical data download ID 3 \| 2018-02-13 05:32:28 Real-time Intraday chart data file updates started for F.US.EPH18 \| 2018-02-13 05:32:28 Intraday chart data file opened for F.US.EPH18 \| 2018-02-13 05:32:28 Socket (12) \| Socket gracefully closed by remote side. \| 2018-02-13 05:32:28 Socket (12) \| Closed. \| 2018-02-13 05:32:28 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPH18.scid \| 2018-02-13 05:32:30


ClientSC.PNG / V - Attached On 2018-02-13 10:51:32 UTC - Size: 33.05 KB - 316 views

[2018-02-13 20:10:40] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In the client instance, are you using a Sierra Chart username which is different than the main server instance? If so, that is the source of the problem and to solve that just simply uncheck Require Authentication in the DTC Protocol Server settings in the server instance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-13 20:11:20

[2018-02-13 20:24:11] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Disregard the prior post, we can reproduce the problem. We are looking into it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-02-13 23:44:34] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is corrected in prerelease 1701. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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