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Direct MessagesDate/Time: Fri, 19 Apr 2024 15:09:23 +0000
Unable to increase date range in chart settings
View Count: 2373
| [2018-01-20 01:52:45] |
| User988954 - Posts: 13 |
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I currently have a chartbooks that contain charts for the same ticker, one displaying daily data and one displaying 30 min data. The daily chart has data going back to Nov 2016. The 30 min chart is displaying data from Oct 2017 to present day. If I go into the chart settings and increase the date range or load a larger number of days (e.g 365 days) and apply the changes, the chart will indicate it is loading additional data and after a couple minutes will indicate the chart is updated however the chart will not have additional historic data. When I go back into the chart settings the date range will revert back to Oct 2017 to present day. The daily and 30 min charts are pulling data from the same ticker data file in the SierraChart>Data folder and the daily chart is displaying more historic data so the data is there. Is there any particular reason why the 30 min chart is not loading the additional data when changing the range or number of days in the chart setting? This is limiting the data I can run back tests on. |
| [2018-01-20 02:40:34] |
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Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-20 11:25:34] |
| User988954 - Posts: 13 |
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Hi there, I've followed the instructions in the reference link you've provided multiple times, and now the 30 min chart only loads from 2018-01-02. In multiple cases I've change the date range in the "Date Range In File (yyy-mm-dd):" fields, used the "Use number of days to load" option, or changed the date range in the "Use Date Range" fields. I've ran the "Delete all data and download", but the chart settings keeps reverting the "From" field in the "Date Range In File (yyy-mm-dd):" section to 2018-01-02. |
 CS_setting1.png / V - Attached On 2018-01-20 11:18:02 UTC - Size: 36.29 KB - 363 views Attachment Deleted. |
| [2018-01-20 12:07:09] |
| User988954 - Posts: 13 |
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I've even deleted the scid file from the SierraChart>Data folder and created a new one, but still won't allow to load data before 2018-01-02.
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| [2018-01-20 18:00:25] |
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1. If you are still not getting the data you require, then: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting Edit >>Delete All Data and Download. After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-22 01:45:04] |
| User988954 - Posts: 13 |
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Here is the log from the latest "Delete All Data and Download" In the log I can see the request start date time as "2017-07-19 21:39:23.000", but the next line only request for 21 days; Software version: 1689 | 2018-01-21 20:38:13 Usage end date: 2018-05-16 | 2018-01-21 20:38:13 Enabled for: Advanced Features. | 2018-01-21 20:38:13 Enabled for: Sierra Chart Historical Data Service. | 2018-01-21 20:38:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-01-21 20:38:13 Current selected Data/Trading service: Interactive Brokers | 2018-01-21 20:38:13 Chart Update Interval: 500 | 2018-01-21 20:38:13 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-01-21 20:38:13 2018-01-21 20:38:13 Local computer time | 2018-01-21 20:38:13 2018-01-22 01:38:13 Local computer time in UTC | 2018-01-21 20:38:13 2018-01-21 20:38:13 Local computer time in SC Time Zone | 2018-01-21 20:38:13 2018-01-22 01:36:03 Server time in UTC | 2018-01-21 20:38:13 Local computer UTC time and Server UTC time difference: 4 seconds. | 2018-01-21 20:38:13 Program path: C:\SierraChart\ | 2018-01-21 20:38:13 Data Files path: C:\SierraChart\Data\ | 2018-01-21 20:38:13 OS Version Number: 10.0 | 2018-01-21 20:38:13 Locale Setting: C | 2018-01-21 20:38:13 Interactive Brokers | Using primary service for historical data for SVXY-STK-SMART-USD | 2018-01-21 20:39:13 Intraday data recording state for symbol SVXY-STK-SMART-USD is set to download 'Pending'. | 2018-01-21 20:39:13 Reloading all charts with filename: SVXY-STK-SMART-USD.scid | 2018-01-21 20:39:13 Delaying start of download for SVXY-STK-SMART-USD | 2018-01-21 20:39:13 SVXY-STK-SMART-USD 30 Min #1 | Reloading chart. | 2018-01-21 20:39:13 SVXY-STK-SMART-USD 30 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SVXY-STK-SMART-USD.scid | 2018-01-21 20:39:13 HD Request # 3 | Downloading Intraday chart data for SVXY-STK-SMART-USD to the file SVXY-STK-SMART-USD.scid. Service: ib | 2018-01-21 20:39:23 HD Request # 3 | Download start date-time: 2017-07-19 21:39:23.000 | 2018-01-21 20:39:23 HD Request # 3 | Requesting a total of 21 days and 0 seconds. | 2018-01-21 20:39:23 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. | 2018-01-21 20:39:23 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-01 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:39:23 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:39:23 HD Request # 3 | Received 2851 records and wrote 0 records from 2017-12-28 12:00:00 to 2017-12-29 19:59:30. | 2018-01-21 20:39:23 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1641600. | 2018-01-21 20:39:23 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-02 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:39:23 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:39:24 HD Request # 3 | Receiving Intraday data for SVXY-STK-SMART-USD starting at 2018-01-02 04:07:30 | 2018-01-21 20:39:24 HD Request # 3 | Timestamp of first Intraday data file record written: 2018-01-02 04:07:30 | 2018-01-21 20:39:24 HD Request # 3 | Received 2865 records and wrote 1905 records from 2017-12-29 12:00:00 to 2018-01-02 19:59:30. | 2018-01-21 20:39:24 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1555200. | 2018-01-21 20:39:24 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-03 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:39:24 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:39:29 HD Request # 3 | Received 2880 records and wrote 1920 records from 2018-01-02 12:00:00 to 2018-01-03 19:59:30. | 2018-01-21 20:39:29 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1468800. | 2018-01-21 20:39:29 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-04 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:39:29 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:39:35 HD Request # 3 | Received 2837 records and wrote 1877 records from 2018-01-03 12:00:00 to 2018-01-04 19:59:30. | 2018-01-21 20:39:35 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1382400. | 2018-01-21 20:39:35 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-05 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:39:35 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:39:47 HD Request # 3 | Received 2880 records and wrote 1920 records from 2018-01-04 12:00:00 to 2018-01-05 19:59:30. | 2018-01-21 20:39:47 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1296000. | 2018-01-21 20:39:47 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-06 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:39:47 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:40:05 HD Request # 3 | Received 2880 records and wrote 0 records from 2018-01-04 12:00:00 to 2018-01-05 19:59:30. | 2018-01-21 20:40:05 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1209600. | 2018-01-21 20:40:05 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-07 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:40:05 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:40:23 HD Request # 3 | Received 2880 records and wrote 0 records from 2018-01-04 12:00:00 to 2018-01-05 19:59:30. | 2018-01-21 20:40:23 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1123200. | 2018-01-21 20:40:23 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-08 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:40:23 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:40:24 HD Request # 3 | Received 2866 records and wrote 1906 records from 2018-01-05 12:00:00 to 2018-01-08 19:59:30. | 2018-01-21 20:40:24 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1036800. | 2018-01-21 20:40:24 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-09 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:40:24 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:40:30 HD Request # 3 | Received 2554 records and wrote 1594 records from 2018-01-08 12:00:00 to 2018-01-09 19:59:30. | 2018-01-21 20:40:30 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 950400. | 2018-01-21 20:40:30 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-10 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:40:30 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:40:35 HD Request # 3 | Received 2880 records and wrote 1920 records from 2018-01-09 12:00:00 to 2018-01-10 19:59:30. | 2018-01-21 20:40:35 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 864000. | 2018-01-21 20:40:35 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-11 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:40:35 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:40:41 HD Request # 3 | Received 2880 records and wrote 1920 records from 2018-01-10 12:00:00 to 2018-01-11 19:59:30. | 2018-01-21 20:40:41 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 777600. | 2018-01-21 20:40:41 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-12 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:40:41 * HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:40:53 HD Request # 3 | Received 2846 records and wrote 1886 records from 2018-01-11 12:00:00 to 2018-01-12 19:59:30. | 2018-01-21 20:40:53 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 691200. | 2018-01-21 20:40:53 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-13 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:40:53 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:11 HD Request # 3 | Received 2846 records and wrote 0 records from 2018-01-11 12:00:00 to 2018-01-12 19:59:30. | 2018-01-21 20:41:11 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 604800. | 2018-01-21 20:41:11 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-14 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:41:11 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:23 HD Request # 3 | Received 2846 records and wrote 0 records from 2018-01-11 12:00:00 to 2018-01-12 19:59:30. | 2018-01-21 20:41:23 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 518400. | 2018-01-21 20:41:23 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-15 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:41:23 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:24 HD Request # 3 | Received 2846 records and wrote 0 records from 2018-01-11 12:00:00 to 2018-01-12 19:59:30. | 2018-01-21 20:41:24 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 432000. | 2018-01-21 20:41:24 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-16 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:41:24 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:24 HD Request # 3 | Received 2880 records and wrote 1920 records from 2018-01-12 12:00:00 to 2018-01-16 19:59:30. | 2018-01-21 20:41:24 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 345600. | 2018-01-21 20:41:24 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-17 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:41:24 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:24 HD Request # 3 | Received 2871 records and wrote 1911 records from 2018-01-16 12:00:00 to 2018-01-17 19:59:30. | 2018-01-21 20:41:24 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 259200. | 2018-01-21 20:41:24 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-18 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:41:24 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:24 HD Request # 3 | Received 2880 records and wrote 1920 records from 2018-01-17 12:00:00 to 2018-01-18 19:59:30. | 2018-01-21 20:41:24 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 172800. | 2018-01-21 20:41:24 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-19 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:41:24 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:24 HD Request # 3 | Received 2877 records and wrote 1917 records from 2018-01-18 12:00:00 to 2018-01-19 19:59:30. | 2018-01-21 20:41:24 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 86400. | 2018-01-21 20:41:24 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-20 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:41:24 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:24 HD Request # 3 | Received 2877 records and wrote 0 records from 2018-01-18 12:00:00 to 2018-01-19 19:59:30. | 2018-01-21 20:41:24 HD Request # 3 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 0. | 2018-01-21 20:41:24 HD Request # 3 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-01-21 21:49:23 for SVXY-STK-SMART-USD. PriceType: TRADES | 2018-01-21 20:41:24 HD Request # 3 | Processing historical data message from TWS | 2018-01-21 20:41:25 HD Request # 3 | Received 2877 records and wrote 0 records from 2018-01-18 12:00:00 to 2018-01-19 19:59:30. | 2018-01-21 20:41:25 HD Request # 3 | Received 59899 records from 2018-01-02 04:07:30 to 2018-01-19 19:59:30 (17.7 days) and wrote 24516 records for SVXY-STK-SMART-USD | 2018-01-21 20:41:25 HD Request # 3 | Completion time: 2m 1s | 2018-01-21 20:41:25 HD Request # 3 | Intraday data download complete for SVXY-STK-SMART-USD. Unique request ID: 2 | 2018-01-21 20:41:25 Removed historical data download ID 2 | 2018-01-21 20:41:25 Real-time Intraday chart data file updates started for SVXY-STK-SMART-USD | 2018-01-21 20:41:25 Intraday chart data file opened for SVXY-STK-SMART-USD | 2018-01-21 20:41:25 |
| [2018-01-22 16:32:18] |
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Without going into a lot of detail, the problem relates to this particular symbol and the fact that the data is fully coming from Interactive Brokers: SVXY-STK-SMART-USD We have set up Symbol mapping for this format to use the Sierra Chart Historical Data Service. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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