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Date/Time: Mon, 23 Apr 2018 11:41:53 +0000



A.) How not to display or modify drawings among linked charts & B.) Missing intraday data

Support Request:
[2017-12-28 17:24:28]
WilliamA - Posts: 24
Topic A: I use the SC API for Interactive Brokers.
I have many charts within the same chartbook linked including a quote board.
When I draw lines etc on a 15M chart for ES for and then change the symbol from ES-201803-GLOBEX on the quote board to SPX-IND-CBOE (S&P 500 index), the same drawings show up on the SPX chart. When I delete them on the SPX chart, the drawings are deleted on the EX chart as well.
But after drawing something on EX, when I select any other symbol on the quote board, not SPX, the drawings aren't there.
Topic B below may contribute to the anomaly. I've toggled on and off: "Chart>Settings>Advanced Settings 2>Allow Modification of Chart Drawings from Other Charts," with no results.

Q#1: Can you demystify this for me please?

Topic B: I will subscribe to almost all SC data and exchange services including indexes within the remaining two day free period I'm still in presently. I have already subscribed to all data and exchange services with IB. In the meantime, on a 15M SPX chart, it displays only data for part of the last 48 hours.

Q#2: Since I haven't yet subscribed to S&P 500 index data service through SC, is that part of the mystery in Topic B please?

Q#3: By subscribing to index data through SC, will that provide the missing SPX index data please?

As always, thank you in advance!

William
[2017-12-28 19:19:13]
Sierra Chart Engineering - Posts: 59332
1. Refer to this section here for the solution to this:
https://www.sierrachart.com/index.php?page=doc/Tools.html#ShowingDrawingsforDifferentSymbols

2. No, but it will be best to use the Sierra Chart Exchange Data Feed for market data.

Refer to this page:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php

The S&P 500 cash index symbol for the Sierra Chart Exchange Data Feed is $INX.

3. Yes for sure. You will not have any market data problems when using the Sierra Chart Exchange Data Feed and that is what we recommend.
Sierra Chart Support - Engineering Level

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https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-28 19:20:15
[2018-01-02 17:02:21]
WilliamA - Posts: 24
Thank you for your help as always. I still have an unsolved problem which would seem to be a very basic function of any single chart linked to a symbol watchlist in any charting platform. Yet I can't seem to create default settings to accomplish this. I read the Chart Drawing Tools section you suggested but that section doesn't seem to solve my problem, although I could be mistaken.

Let me run it by you again with the following example please:

Problem 1: I have a watchlist that's linked to several charts (different time frames) within the same chartbook. I click on a symbol # 2 which I just added to the watchlist. The first problem is that drawings from symbol # 1 from the same watchlist show up on the same chart now being used for symbol # 2.
Problem 2: The next and similar problem is that if I erase the drawings from symbol # 1 to create a blank chart for symbol # 2, when I go back to the watchlist and click on symbol # 1, all it's drawings are gone and only symbol # 2's drawings are there which are worthless for symbol # 1.
Problem 3: Another problem is that this malady is only intermittent and I can't figure out why. But that suggests that there may be a way to set defaults that I haven't figured out yet.

Question: Can I create a default setting so that none of the drawings for either of two different symbols linked on a watchlist to the same chartbook and chart will be commingled with each other. And that every time I add a new symbol to the same watchlist and then click on that symbol, I'll see a fresh bar chart with no drawings created for any other ticker. Then any and all drawings I create for each newly added symbol to the watchlist would be retained for later viewing whenever I click on that symbol on the same watchlist and view the same chart again. The end result would be that each symbol's chart view would have support lines, resistance lines, channel lines and text notes that pertain only to the symbol selected from the watchlist.

Please help! I must find some way to accomplish this default setting. I have many symbols on a watchlist which is linked to the same chartbook and all the different time frame charts within that chartbook. I can't trade stocks without having a multitude of drawings which are unique to each symbol's chart view.

Thank you in advance!

William
[2018-01-02 18:34:02]
Sierra Chart Engineering - Posts: 59332
Problem 1, 2 3. We gave you the documentation previously. Here it is again:

https://www.sierrachart.com/index.php?page=doc/Tools.html#ShowingDrawingsforDifferentSymbols (Showing or Hiding Drawings for Different Symbols).

Make sure you uncheck the option for this. There was no need to write all of this. The documentation is very clear on this. Maybe your browser did not scroll to the correct position?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-02 18:46:35
[2018-01-02 18:46:44]
Sierra Chart Engineering - Posts: 59332
The prior post had a dictation error and it has now been corrected.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-01-02 19:59:35]
WilliamA - Posts: 24
In reply to your question, I did uncheck that box which partially solved the problem, thanks for pointing me to that. But I figured out that continued recurrence over the holiday weekend. When I'd click on symbols for which I have not subscribed to their respective exchanges, that create the drawings problem among others. That was the case for example with SPX-IND-CBOE (IB's code). When I'd click on that or similar, ALL the lines from the previously viewed symbol would display. Only this morning did I realize that a separate subscription would be required for those indices by way of another support post you provided to me earlier. When I avoid those symbols, it seems I won't have the problem any more. Since I subscribed to the exchange bundle only yesterday, I had massive problems with lines showing up on the wrong charts for days before that. Since subscribing, I think that solved most of the crazy problems I was having.

Sincere thanks for helping me navigate this encyclopedic learning curve :)
[2018-01-04 18:26:48]
Sierra Chart Engineering - Posts: 59332
It is totally and completely unrelated that market data subscriptions has any effect on the showing of Chart Drawings for different symbols. There is no relationship between these two whatsoever . This is a total and complete impossibility.

It is this setting and only this setting which is relevant to this:

https://www.sierrachart.com/index.php?page=doc/Tools.html#ShowingDrawingsforDifferentSymbols (Showing or Hiding Drawings for Different Symbols).
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-04 18:27:17
[2018-01-04 19:25:32]
Sierra Chart Engineering - Posts: 59332
One thing to be aware of is that the option Chart >> Chart Settings >> Show Chart Drawings for Different Symbols is specific to each individual chart and is not global.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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