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Date/Time: Tue, 23 Oct 2018 17:30:08 +0000



Unknown Error

Support Request:
[2017-12-21 05:47:32]
User565910 - Posts: 5
Hi There,

I'm still receiving the same error popping when I open my charts. I've done an update and still having issues when I use the replay function as well. Please see copied message log below:

Reading Internal Order ID file. | 2017-12-21 16:43:41
Reading Trade Orders file. | 2017-12-21 16:43:41
Reading Trade Positions file. | 2017-12-21 16:43:41
Listening on UDP port 22903. | 2017-12-21 16:43:41
Software version: 1669 | 2017-12-21 16:43:41
Usage end date: 2018-01-21 | 2017-12-21 16:43:41
Enabled for: Advanced Features. | 2017-12-21 16:43:41
Enabled for: Advanced Features 2. | 2017-12-21 16:43:41
Enabled for: Sierra Chart Historical Data Service. | 2017-12-21 16:43:41
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-12-21 16:43:41
Current selected Data/Trading service: GAIN Capital/OEC | 2017-12-21 16:43:41
Chart Update Interval: 10 | 2017-12-21 16:43:41
Time Zone: +11:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2017-12-21 16:43:41
2017-12-21 16:43:43 Local computer time | 2017-12-21 16:43:41
2017-12-21 05:43:43 Local computer time in UTC | 2017-12-21 16:43:41
2017-12-21 16:43:43 Local computer time in SC Time Zone | 2017-12-21 16:43:41
2017-12-21 05:43:41 Server time in UTC | 2017-12-21 16:43:41
Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-12-21 16:43:41
Program path: C:\SierraChart\ | 2017-12-21 16:43:41
Data Files path: C:\SierraChart\Data\ | 2017-12-21 16:43:41
OS Version Number: 10.0 | 2017-12-21 16:43:41
Locale Setting: C | 2017-12-21 16:43:41

Checking for new symbol settings for service code oec | 2017-12-21 16:43:41
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:41
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-12-21 16:43:41
Received 5 login tokens. | 2017-12-21 16:43:44
Symbol settings are up-to-date for oec | 2017-12-21 16:43:45
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:46
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-12-21 16:43:46
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-12-21 16:43:51
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-12-21 16:43:51
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-12-21 16:43:51
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:51
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-12-21 16:43:51

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-12-21 16:43:54
GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:54
GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.222. | 2017-12-21 16:43:54
GAIN Capital FIX Trading: Sending the Logon message. | 2017-12-21 16:43:55
GAIN Capital FIX Trading | Connected to trading server. | 2017-12-21 16:43:56
GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-12-21 16:43:56
GAIN Capital FAST Data socket (7) | Creating socket. | 2017-12-21 16:43:56
GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.222. | 2017-12-21 16:43:56
GAIN Capital FAST Data: Sending the Hello message. | 2017-12-21 16:43:56
GAIN Capital FAST Data: Sending the Logon message. | 2017-12-21 16:43:56
GAIN Capital/OEC | Connected to data and trading server. | 2017-12-21 16:43:56
GAIN Capital/OEC | Starting real-time market data updates for: FGBLU7. ID: 1 | 2017-12-21 16:43:56
GAIN Capital/OEC | Requesting security definition data for: FGBLU7. ID: 1 | 2017-12-21 16:43:56
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:43:56
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:43:57
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] Renko 2t #1 | Performing historical Daily data download for symbol GGH18 starting at last date in file. | 2017-12-21 16:43:59
FGBLH8 [CB] Renko 2t #1 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #7 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] #8 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] #9 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 #10 | Reloading chart. | 2017-12-21 16:43:59
HD Request # 2 | Downloading Historical Daily chart data for GGH18. Starting date: 2017-12-19. Service: oec | 2017-12-21 16:43:59
Historical data download counter reset. | 2017-12-21 16:43:59
HD Request # 2 | Requesting historical Daily data for GGH18 starting at 2017-12-18 | 2017-12-21 16:43:59
HTTP connection to ds01.ddfplus.com:80 (8) | Creating socket. | 2017-12-21 16:43:59
HTTP connection to ds01.ddfplus.com:80 (8) | Connecting to IP: 8.18.161.123. | 2017-12-21 16:43:59
GAIN Capital/OEC | Starting real-time market data updates for: FGBLH8. ID: 3 | 2017-12-21 16:43:59
GAIN Capital/OEC | Requesting security definition data for: FGBLH8. ID: 3 | 2017-12-21 16:43:59
Intraday data recording state for symbol FGBLH8 is set to download 'Pending'. | 2017-12-21 16:43:59
Delaying start of download for FGBLH8 | 2017-12-21 16:43:59
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FGBLH8.2017-12-21.depth | 2017-12-21 16:43:59
HD Request # 2 | Receiving historical Daily data for GGH18 starting at 2017-12-19 | 2017-12-21 16:43:59
HD Request # 2 | Writing historical Daily data to the file GGH18.dly | 2017-12-21 16:43:59
HD Request # 2 | Received 3 records from 2017-12-19 00:00:00 to 2017-12-20 00:00:00 (2.0 days) and wrote 2 records for GGH18 | 2017-12-21 16:43:59
HD Request # 2 | Completion time: 0s | 2017-12-21 16:43:59
HD Request # 2 | Daily data download complete for GGH18. Unique request ID: 1 | 2017-12-21 16:43:59
Removed historical data download ID 1 | 2017-12-21 16:43:59

FGBLH8 [CB] Renko 2t #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:44:00
Error opening or reading chart data file. File: C:\SierraChart\Data\FGBLH8.scid | 2017-12-21 16:44:00 *
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:44:00
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:44:00
Delaying start of download for FGBLH8 | 2017-12-21 16:44:00
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:44:00
Requesting market depth updates for: FGBLH8 if supported. | 2017-12-21 16:44:02
Requesting market depth updates for: FGBLU7 if supported. | 2017-12-21 16:44:02
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:44:03
GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2017-12-21 16:44:03
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:44:03
HD Request # 3 | Downloading Intraday chart data for FGBLH8 to the file FGBLH8.scid. Service: oec | 2017-12-21 16:44:05
HD Request # 3 | Download start date-time: 2017-12-21 06:11:03.000 | 2017-12-21 16:44:05
HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-12-21 16:44:05
Socket (9) | Creating socket. | 2017-12-21 16:44:05
Socket (9) | Connecting to IP: 192.81.56.146. | 2017-12-21 16:44:05
HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-12-21 16:44:06
HD Request # 3 | Sending historical data logon request message. | 2017-12-21 16:44:06
HD Request # 3 | Requesting Intraday data. Start date-time: 2017-12-21 06:11:03. Record interval: 0. Symbol: FGBLH8 | 2017-12-21 16:44:06
HD Request # 3 | Decompressing data. | 2017-12-21 16:44:06
HD Request # 3 | Receiving Intraday data for FGBLH8 starting at 2017-12-21 06:11:03 | 2017-12-21 16:44:06
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-12-21 06:13:56 | 2017-12-21 16:44:06
Socket (9) | Initiating close of socket by core. | 2017-12-21 16:44:06
Socket (9) | Shutdown started. Waiting for graceful close. | 2017-12-21 16:44:06
Historical data download thread signaled to stop. | 2017-12-21 16:44:06
HD Request # 3 | Received 1052 records from 2017-12-21 06:11:03 to 2017-12-21 07:59:59 (108.9 minutes) and wrote 1048 records for FGBLH8 | 2017-12-21 16:44:06
HD Request # 3 | Completion time: 1s | 2017-12-21 16:44:06
HD Request # 3 | Intraday data download complete for FGBLH8. Unique request ID: 2 | 2017-12-21 16:44:06
Removed historical data download ID 2 | 2017-12-21 16:44:06
Real-time Intraday chart data file updates started for FGBLH8 | 2017-12-21 16:44:06
Intraday chart data file opened for FGBLH8 | 2017-12-21 16:44:06

Socket (9) | Socket gracefully closed by remote side. | 2017-12-21 16:44:07
Socket (9) | Closed. | 2017-12-21 16:44:07
[2017-12-21 07:04:33]
Sierra Chart Engineering - Posts: 65130
This is the relevant message:

Error opening or reading chart data file. File: C:\SierraChart\Data\FGBLH8.scid | 2017-12-21 16:44:00 *

We are aware of this issue and we are working on it. It is not an issue that we are able to reproduce on our side.

We want you to update to "Prerelease" version 1672 following the instructions here:

https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

Let us know if you still see the problem when doing a chart replay.

This message is irrelevant:

Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:44:03

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-21 08:37:56]
Sierra Chart Engineering - Posts: 65130
Refer to post #2 above and let us know if the new version solves the problem.

Let us know in this thread and do not start another support request.

There are already three of them from you, and we want to keep them all organized. Here is another one from you:
https://www.sierrachart.com/SupportBoard.php?ThreadID=31485
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-21 21:07:26]
Sierra Chart Engineering - Posts: 65130
This issue should now be resolved. Update to 1673 following the instructions here:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

If you have further problems let us know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

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