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Date/Time: Wed, 24 Oct 2018 06:17:48 +0000



Error when using replay function

Support Request:
[2017-12-14 19:02:56]
User565910 - Posts: 5
Reading Internal Order ID file. | 2017-12-15 05:49:30
Reading Trade Orders file. | 2017-12-15 05:49:30
Reading Trade Positions file. | 2017-12-15 05:49:30
Listening on UDP port 22903. | 2017-12-15 05:49:30
Software version: 1663 | 2017-12-15 05:49:30
Usage end date: 2018-01-21 | 2017-12-15 05:49:30
Enabled for: Advanced Features. | 2017-12-15 05:49:30
Enabled for: Advanced Features 2. | 2017-12-15 05:49:30
Enabled for: Sierra Chart Historical Data Service. | 2017-12-15 05:49:30
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-12-15 05:49:30
Current selected Data/Trading service: GAIN Capital/OEC | 2017-12-15 05:49:30
Chart Update Interval: 10 | 2017-12-15 05:49:30
Time Zone: +11:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2017-12-15 05:49:30
2017-12-15 05:49:35 Local computer time | 2017-12-15 05:49:30
2017-12-14 18:49:35 Local computer time in UTC | 2017-12-15 05:49:30
2017-12-15 05:49:35 Local computer time in SC Time Zone | 2017-12-15 05:49:30
2017-12-14 18:49:33 Server time in UTC | 2017-12-15 05:49:30
Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-12-15 05:49:30
Program path: C:\SierraChart\ | 2017-12-15 05:49:30
Data Files path: C:\SierraChart\Data\ | 2017-12-15 05:49:30
OS Version Number: 10.0 | 2017-12-15 05:49:30
Locale Setting: C | 2017-12-15 05:49:30

Checking for new symbol settings for service code oec | 2017-12-15 05:49:30
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-12-15 05:49:30
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-12-15 05:49:30
Received 5 login tokens. | 2017-12-15 05:49:36
Symbol settings are up-to-date for oec | 2017-12-15 05:49:37
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-12-15 05:49:37
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-12-15 05:49:37
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-12-15 05:49:41
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-12-15 05:49:41
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-12-15 05:49:41
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-15 05:49:41
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-12-15 05:49:41
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-12-15 05:49:42
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-12-15 05:49:42
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-12-15 05:49:42
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-15 05:49:42
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-12-15 05:49:42
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-12-15 05:49:44
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-12-15 05:49:44
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-12-15 05:49:44
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-15 05:49:44
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-12-15 05:49:44

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-12-15 05:49:47
GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2017-12-15 05:49:47
GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.222. | 2017-12-15 05:49:47
GAIN Capital FIX Trading: Sending the Logon message. | 2017-12-15 05:49:47
GAIN Capital FIX Trading | Connected to trading server. | 2017-12-15 05:49:48
GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-12-15 05:49:48
GAIN Capital FAST Data socket (7) | Creating socket. | 2017-12-15 05:49:48
GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.222. | 2017-12-15 05:49:48
GAIN Capital FAST Data: Sending the Hello message. | 2017-12-15 05:49:48
GAIN Capital FAST Data: Sending the Logon message. | 2017-12-15 05:49:49
GAIN Capital/OEC | Connected to data and trading server. | 2017-12-15 05:49:49
GAIN Capital/OEC | Starting real-time market data updates for: FGBLU7. ID: 1 | 2017-12-15 05:49:49
GAIN Capital/OEC | Requesting security definition data for: FGBLU7. ID: 1 | 2017-12-15 05:49:49
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-15 05:49:49
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-15 05:49:49
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] Renko 2t #1 | Performing historical Daily data download for symbol GGH18 starting at last date in file. | 2017-12-15 05:49:51
FGBLH8 [CB] Renko 2t #1 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] 15 Min #2 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] 30 Min #3 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] 60 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] 15 Min #5 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] 30 Min #6 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] 60 Min #7 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] #8 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-15 05:49:51
FGBLH8 [CB] #9 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-15 05:49:51
FGBLH8 #10 | Reloading chart. | 2017-12-15 05:49:51
HD Request # 2 | Downloading Historical Daily chart data for GGH18. Starting date: 2017-12-12. Service: oec | 2017-12-15 05:49:51
HD Request # 2 | Requesting historical Daily data for GGH18 starting at 2017-12-11 | 2017-12-15 05:49:51
GAIN Capital/OEC | Starting real-time market data updates for: FGBLH8. ID: 3 | 2017-12-15 05:49:51
GAIN Capital/OEC | Requesting security definition data for: FGBLH8. ID: 3 | 2017-12-15 05:49:51
Intraday data recording state for symbol FGBLH8 is set to download 'Pending'. | 2017-12-15 05:49:51
Delaying start of download for FGBLH8 | 2017-12-15 05:49:51
HTTP connection to ds01.ddfplus.com:80 (8) | Creating socket. | 2017-12-15 05:49:51
HTTP connection to ds01.ddfplus.com:80 (8) | Connecting to IP: 8.18.161.123. | 2017-12-15 05:49:51
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FGBLH8.2017-12-14.depth | 2017-12-15 05:49:51
HD Request # 2 | Receiving historical Daily data for GGH18 starting at 2017-12-12 | 2017-12-15 05:49:52
HD Request # 2 | Writing historical Daily data to the file GGH18.dly | 2017-12-15 05:49:52
HD Request # 2 | Received 4 records from 2017-12-12 00:00:00 to 2017-12-14 00:00:00 (3.0 days) and wrote 3 records for GGH18 | 2017-12-15 05:49:52
HD Request # 2 | Completion time: 1s | 2017-12-15 05:49:52
HD Request # 2 | Daily data download complete for GGH18. Unique request ID: 1 | 2017-12-15 05:49:52
Removed historical data download ID 1 | 2017-12-15 05:49:52

FGBLH8 [CB] Renko 2t #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 15 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 30 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 60 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 15 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 30 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 60 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-15 05:49:52
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-15 05:49:52
Delaying start of download for FGBLH8 | 2017-12-15 05:49:52
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-15 05:49:52
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-15 05:49:53
Requesting market depth updates for: FGBLH8 if supported. | 2017-12-15 05:49:54
Requesting market depth updates for: FGBLU7 if supported. | 2017-12-15 05:49:54
GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2017-12-15 05:49:55
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-15 05:49:55
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-15 05:49:55
HD Request # 3 | Downloading Intraday chart data for FGBLH8 to the file FGBLH8.scid. Service: oec | 2017-12-15 05:49:56
HD Request # 3 | Download start date-time: 2017-12-14 20:26:14.000 | 2017-12-15 05:49:56
HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-12-15 05:49:56
Socket (9) | Creating socket. | 2017-12-15 05:49:56
Socket (9) | Connecting to IP: 192.81.56.146. | 2017-12-15 05:49:56
HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-12-15 05:49:57
HD Request # 3 | Sending historical data logon request message. | 2017-12-15 05:49:57
HD Request # 3 | Requesting Intraday data. Start date-time: 2017-12-14 20:26:14. Record interval: 0. Symbol: FGBLH8 | 2017-12-15 05:49:57
HD Request # 3 | Decompressing data. | 2017-12-15 05:49:57
HD Request # 3 | Receiving Intraday data for FGBLH8 starting at 2017-12-14 20:26:14 | 2017-12-15 05:49:58
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-12-14 20:26:22 | 2017-12-15 05:49:58
Socket (9) | Initiating close of socket by core. | 2017-12-15 05:49:58
Socket (9) | Shutdown started. Waiting for graceful close. | 2017-12-15 05:49:58
Historical data download thread signaled to stop. | 2017-12-15 05:49:58
HD Request # 3 | Received 35446 records from 2017-12-14 20:26:14 to 2017-12-15 05:49:03 (9.4 hours) and wrote 35444 records for FGBLH8 | 2017-12-15 05:49:58
HD Request # 3 | Completion time: 2s | 2017-12-15 05:49:58
HD Request # 3 | Intraday data download complete for FGBLH8. Unique request ID: 2 | 2017-12-15 05:49:58
Removed historical data download ID 2 | 2017-12-15 05:49:58
Real-time Intraday chart data file updates started for FGBLH8 | 2017-12-15 05:49:58
Intraday chart data file opened for FGBLH8 | 2017-12-15 05:49:58

Socket (9) | Socket gracefully closed by remote side. | 2017-12-15 05:49:58
Socket (9) | Closed. | 2017-12-15 05:49:58
Opened cached Intraday file: C:\SierraChart\Data\FGBLH8.scid | 2017-12-15 05:50:37
HTTP connection to ds01.ddfplus.com:80 (8) | Socket gracefully closed by remote side. | 2017-12-15 05:50:56
HTTP connection to ds01.ddfplus.com:80 (8) | Received socket Close event. | 2017-12-15 05:50:56
HTTP connection to ds01.ddfplus.com:80 (8) | Initiating close of socket by core. | 2017-12-15 05:50:56
HTTP connection to ds01.ddfplus.com:80 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-15 05:50:56
HTTP connection to ds01.ddfplus.com:80 (8) | Closed. | 2017-12-15 05:50:56
File >> Disconnect selected. | 2017-12-15 05:59:43
GAIN Capital FIX Trading: DisconnectFIX called. | 2017-12-15 05:59:43
GAIN Capital FIX Trading: Sending a Logout message. | 2017-12-15 05:59:43
GAIN Capital FAST Data: Sending a Logout message. | 2017-12-15 05:59:43
GAIN Capital/OEC | Disconnected. | 2017-12-15 05:59:43
GAIN Capital FIX Trading: Received a Logout message. | 2017-12-15 05:59:43
GAIN Capital FIX Trading socket (6) | Initiating close of socket by core. | 2017-12-15 05:59:43
GAIN Capital/OEC | Disconnected from the trading server. | 2017-12-15 05:59:43
GAIN Capital FIX Trading socket (6) | Shutdown started. Waiting for graceful close. | 2017-12-15 05:59:43
GAIN Capital FAST Data socket (7) | Socket gracefully closed by remote side. | 2017-12-15 05:59:43
GAIN Capital FAST Data socket (7) | Received socket Close event. | 2017-12-15 05:59:43
GAIN Capital FAST Data socket (7) | Initiating close of socket by core. | 2017-12-15 05:59:43
GAIN Capital FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2017-12-15 05:59:43
GAIN Capital FAST Data socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-15 05:59:43
GAIN Capital FAST Data socket (7) | Closed. | 2017-12-15 05:59:43
GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-12-15 05:59:43
GAIN Capital FIX Trading socket (6) | Socket gracefully closed by remote side. | 2017-12-15 05:59:43
GAIN Capital FIX Trading socket (6) | Closed. | 2017-12-15 05:59:43
Replay 4.00X: FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 [CB] #8 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 [CB] #9 | Reloading chart. | 2017-12-15 06:00:35
Replay 4.00X: FGBLH8 #10 | Reloading chart. | 2017-12-15 06:00:35
Error opening or reading chart data file. File: C:\SierraChart\Data\FGBLH8.scid | 2017-12-15 06:00:35 *
Error opening or reading chart data file. File: C:\SierraChart\Data\FGBLH8.scid | 2017-12-15 06:00:35 *
Error opening or reading chart data file. File: C:\SierraChart\Data\FGBLH8.scid | 2017-12-15 06:00:35 *


Hi there,

Please see above the error message log that pops up when using the replay function. Is there a way to fix this?

Thanks in advance.
[2017-12-14 21:08:22]
Sierra Chart Engineering - Posts: 65168
The first thing we want you to do is to update Sierra Chart to the current version following these instructions here:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

We are also going to be adding additional logging to be able to understand the problem better. This will be out later today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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