Login Page - Create Account

Support Board

Date/Time: Wed, 24 Oct 2018 06:16:16 +0000

Post From: Unknown Error

[2017-12-21 07:04:33]
Sierra Chart Engineering - Posts: 65168
This is the relevant message:

Error opening or reading chart data file. File: C:\SierraChart\Data\FGBLH8.scid | 2017-12-21 16:44:00 *

We are aware of this issue and we are working on it. It is not an issue that we are able to reproduce on our side.

We want you to update to "Prerelease" version 1672 following the instructions here:


Let us know if you still see the problem when doing a chart replay.

This message is irrelevant:

Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:44:03

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.