Login Page - Create Account

Support Board


Date/Time: Thu, 19 Jul 2018 11:49:37 +0000



Post From: Unknown Error

[2017-12-21 05:47:32]
User565910 - Posts: 5
Hi There,

I'm still receiving the same error popping when I open my charts. I've done an update and still having issues when I use the replay function as well. Please see copied message log below:

Reading Internal Order ID file. | 2017-12-21 16:43:41
Reading Trade Orders file. | 2017-12-21 16:43:41
Reading Trade Positions file. | 2017-12-21 16:43:41
Listening on UDP port 22903. | 2017-12-21 16:43:41
Software version: 1669 | 2017-12-21 16:43:41
Usage end date: 2018-01-21 | 2017-12-21 16:43:41
Enabled for: Advanced Features. | 2017-12-21 16:43:41
Enabled for: Advanced Features 2. | 2017-12-21 16:43:41
Enabled for: Sierra Chart Historical Data Service. | 2017-12-21 16:43:41
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-12-21 16:43:41
Current selected Data/Trading service: GAIN Capital/OEC | 2017-12-21 16:43:41
Chart Update Interval: 10 | 2017-12-21 16:43:41
Time Zone: +11:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2017-12-21 16:43:41
2017-12-21 16:43:43 Local computer time | 2017-12-21 16:43:41
2017-12-21 05:43:43 Local computer time in UTC | 2017-12-21 16:43:41
2017-12-21 16:43:43 Local computer time in SC Time Zone | 2017-12-21 16:43:41
2017-12-21 05:43:41 Server time in UTC | 2017-12-21 16:43:41
Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-12-21 16:43:41
Program path: C:\SierraChart\ | 2017-12-21 16:43:41
Data Files path: C:\SierraChart\Data\ | 2017-12-21 16:43:41
OS Version Number: 10.0 | 2017-12-21 16:43:41
Locale Setting: C | 2017-12-21 16:43:41

Checking for new symbol settings for service code oec | 2017-12-21 16:43:41
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:41
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-12-21 16:43:41
Received 5 login tokens. | 2017-12-21 16:43:44
Symbol settings are up-to-date for oec | 2017-12-21 16:43:45
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:46
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-12-21 16:43:46
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-12-21 16:43:49
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-12-21 16:43:50
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-12-21 16:43:51
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-12-21 16:43:51
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-12-21 16:43:51
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:51
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-12-21 16:43:51

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-12-21 16:43:54
GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:54
GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.222. | 2017-12-21 16:43:54
GAIN Capital FIX Trading: Sending the Logon message. | 2017-12-21 16:43:55
GAIN Capital FIX Trading | Connected to trading server. | 2017-12-21 16:43:56
GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-12-21 16:43:56
GAIN Capital FAST Data socket (7) | Creating socket. | 2017-12-21 16:43:56
GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.222. | 2017-12-21 16:43:56
GAIN Capital FAST Data: Sending the Hello message. | 2017-12-21 16:43:56
GAIN Capital FAST Data: Sending the Logon message. | 2017-12-21 16:43:56
GAIN Capital/OEC | Connected to data and trading server. | 2017-12-21 16:43:56
GAIN Capital/OEC | Starting real-time market data updates for: FGBLU7. ID: 1 | 2017-12-21 16:43:56
GAIN Capital/OEC | Requesting security definition data for: FGBLU7. ID: 1 | 2017-12-21 16:43:56
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:43:56
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:43:57
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] Renko 2t #1 | Performing historical Daily data download for symbol GGH18 starting at last date in file. | 2017-12-21 16:43:59
FGBLH8 [CB] Renko 2t #1 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #7 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] #8 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] #9 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59
FGBLH8 #10 | Reloading chart. | 2017-12-21 16:43:59
HD Request # 2 | Downloading Historical Daily chart data for GGH18. Starting date: 2017-12-19. Service: oec | 2017-12-21 16:43:59
Historical data download counter reset. | 2017-12-21 16:43:59
HD Request # 2 | Requesting historical Daily data for GGH18 starting at 2017-12-18 | 2017-12-21 16:43:59
HTTP connection to ds01.ddfplus.com:80 (8) | Creating socket. | 2017-12-21 16:43:59
HTTP connection to ds01.ddfplus.com:80 (8) | Connecting to IP: 8.18.161.123. | 2017-12-21 16:43:59
GAIN Capital/OEC | Starting real-time market data updates for: FGBLH8. ID: 3 | 2017-12-21 16:43:59
GAIN Capital/OEC | Requesting security definition data for: FGBLH8. ID: 3 | 2017-12-21 16:43:59
Intraday data recording state for symbol FGBLH8 is set to download 'Pending'. | 2017-12-21 16:43:59
Delaying start of download for FGBLH8 | 2017-12-21 16:43:59
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FGBLH8.2017-12-21.depth | 2017-12-21 16:43:59
HD Request # 2 | Receiving historical Daily data for GGH18 starting at 2017-12-19 | 2017-12-21 16:43:59
HD Request # 2 | Writing historical Daily data to the file GGH18.dly | 2017-12-21 16:43:59
HD Request # 2 | Received 3 records from 2017-12-19 00:00:00 to 2017-12-20 00:00:00 (2.0 days) and wrote 2 records for GGH18 | 2017-12-21 16:43:59
HD Request # 2 | Completion time: 0s | 2017-12-21 16:43:59
HD Request # 2 | Daily data download complete for GGH18. Unique request ID: 1 | 2017-12-21 16:43:59
Removed historical data download ID 1 | 2017-12-21 16:43:59

FGBLH8 [CB] Renko 2t #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59
FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:44:00
Error opening or reading chart data file. File: C:\SierraChart\Data\FGBLH8.scid | 2017-12-21 16:44:00 *
FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:44:00
FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:44:00
Delaying start of download for FGBLH8 | 2017-12-21 16:44:00
FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:44:00
Requesting market depth updates for: FGBLH8 if supported. | 2017-12-21 16:44:02
Requesting market depth updates for: FGBLU7 if supported. | 2017-12-21 16:44:02
Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:44:03
GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2017-12-21 16:44:03
FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:44:03
HD Request # 3 | Downloading Intraday chart data for FGBLH8 to the file FGBLH8.scid. Service: oec | 2017-12-21 16:44:05
HD Request # 3 | Download start date-time: 2017-12-21 06:11:03.000 | 2017-12-21 16:44:05
HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-12-21 16:44:05
Socket (9) | Creating socket. | 2017-12-21 16:44:05
Socket (9) | Connecting to IP: 192.81.56.146. | 2017-12-21 16:44:05
HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-12-21 16:44:06
HD Request # 3 | Sending historical data logon request message. | 2017-12-21 16:44:06
HD Request # 3 | Requesting Intraday data. Start date-time: 2017-12-21 06:11:03. Record interval: 0. Symbol: FGBLH8 | 2017-12-21 16:44:06
HD Request # 3 | Decompressing data. | 2017-12-21 16:44:06
HD Request # 3 | Receiving Intraday data for FGBLH8 starting at 2017-12-21 06:11:03 | 2017-12-21 16:44:06
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-12-21 06:13:56 | 2017-12-21 16:44:06
Socket (9) | Initiating close of socket by core. | 2017-12-21 16:44:06
Socket (9) | Shutdown started. Waiting for graceful close. | 2017-12-21 16:44:06
Historical data download thread signaled to stop. | 2017-12-21 16:44:06
HD Request # 3 | Received 1052 records from 2017-12-21 06:11:03 to 2017-12-21 07:59:59 (108.9 minutes) and wrote 1048 records for FGBLH8 | 2017-12-21 16:44:06
HD Request # 3 | Completion time: 1s | 2017-12-21 16:44:06
HD Request # 3 | Intraday data download complete for FGBLH8. Unique request ID: 2 | 2017-12-21 16:44:06
Removed historical data download ID 2 | 2017-12-21 16:44:06
Real-time Intraday chart data file updates started for FGBLH8 | 2017-12-21 16:44:06
Intraday chart data file opened for FGBLH8 | 2017-12-21 16:44:06

Socket (9) | Socket gracefully closed by remote side. | 2017-12-21 16:44:07
Socket (9) | Closed. | 2017-12-21 16:44:07