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Date/Time: Tue, 23 Jan 2018 01:48:02 +0000



Different data and chart rendering when using Sub Instance

Support Request:
[2017-12-15 15:34:25]
User66297 - Posts: 7
Hello,
I am using Sierra data feed for data and IB for trading. In the main sierra instance, i do see Sierra Chart data being used to render my chart (indicated by the [M] next to the symbol). However, if I start a sub instance, the data and chart/bar rendering is completely different for the same chart symbol and chart type. The "[M]" is also missing indicating it may not be using sierra chart data for the sub-instance? In the sub-instance, i have made sure "allow support for sierra chart data feeds" is check marked.

Can you please help with this as i am unable to use sub-instance without this.
[2017-12-15 17:51:44]
Sierra Chart Engineering - Posts: 56386
The "[M]" is also missing indicating it may not be using sierra chart data for the sub-instance?
The sub instance is using the Sierra Chart Exchange Data Feed as well even though you do not see the [M] indicator.

It is just enough that you see it in the main instance of Sierra Chart.

Make sure the sub instance has a tick by tick data configuration:
https://www.sierrachart.com/index.php?page=doc/TickbyTickDataConfiguration.php

If there still is an issue we need precise details about the issue.

If there still is an issue we will also need you to provide an image of the chart, by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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