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Date/Time: Fri, 29 Mar 2024 02:39:28 +0000



BitMEX ETH Futures DOM

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[2017-11-24 17:00:06]
User891094 - Posts: 11
In addition to the DOM issue with BCH (BITMEX BCH Futures DOM messed up) ETH has the same issue

XBT futures and the swap work flawlessly, but some of the small digits seem to have market depth issues. It looks like the old quotes aren't deleted and each time a new quote comes up, it's just added to an existing one. This way it seems as if there are 200 contracts on old prices altough there are just a hand full in reality.
imageETHZ17.png / V - Attached On 2017-11-24 16:53:35 UTC - Size: 113.24 KB - 384 views
[2017-11-24 18:31:01]
Sierra Chart Engineering - Posts: 104368
This will be resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-11-24 20:41:56]
Sierra Chart Engineering - Posts: 104368
This will be resolved before the end of the day today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-11-26 02:15:48]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We got behind on this but we are going to be working on it right now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-11-30 10:56:28]
bitmexdiable - Posts: 1
Nothing new ?
[2017-11-30 17:25:03]
Sierra Chart Engineering - Posts: 104368
We apologize for this. We were not able to get this done. Allow another day or two.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-30 15:27:13]
User381557 - Posts: 12
Hello, I seem to be having a similar problem with the ETHUSDU21 contract on Bitmex. Do you know if it would be an issue or setting I need to change on my end or is this an issue that would have to be resolved on Sierrachart's end? I have attached a screenshot showing the Sierrachart market depth and DOM for ETHUSDU21 and Bitmex's market depth for ETHUSDU21. Thanks for your time.

EDIT* I found out the issue I'm having with the market depth data is happening with any symbol I need to press (Get BitMex Symbols) for. The symbols listed in the main "Find Symbol" window all have perfectly working market depth data.
Date Time Of Last Edit: 2021-06-30 18:56:50
imageScreenshot (48).png / V - Attached On 2021-06-30 15:24:18 UTC - Size: 734.38 KB - 180 views
[2021-06-30 19:01:18]
John - SC Support - Posts: 30444
What are the following settings for your chart:
- Chart >> Chart Settings >> Main Settings >> Tick Size
- Chart >> Chart Settings >> Main Settings >> Volume at Price Multiplier
- Chart >> Chart Settings >> Advanced Settings 3 >> Market Depth Combine Increment in Ticks
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-30 19:07:47]
User381557 - Posts: 12
On ETHUSDU21 for the screenshot I attached I am using the following.
Tick Size = 0.05
Volume at Price Multiplier = 1
Market Depth Combine Increment in Ticks = 0
[2021-07-01 20:21:39]
Sierra_Chart Engineering - Posts: 13621
This definitely looks like an issue with the market depth not being correct and we have to reset the connection to BitMex. We are going to do daily resets with BitMex. We will get that done today.

That should not normally happen if depth data is provided properly from the BitMex server but sometimes we do see issues.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-27 16:44:58]
User381557 - Posts: 12
I have still noticed the same issue since my previous post around 3 weeks ago. I am hoping this is something SierraChart will be able to get resolved.
[2021-07-28 14:51:18]
Sierra Chart Engineering - Posts: 104368
We had to set up the Symbol Settings for this symbol and it has now been done. A reconnection to the data feed was not enough to resolve it.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-07-28 14:51:35
[2021-07-28 16:04:23]
User381557 - Posts: 12
Perfect it has been fixed on ETHUSDU21, thankyou. Would it be possible to do the same for XBTEUR and XBTEURU21?
[2021-08-02 10:09:37]
Sierra Chart Engineering - Posts: 104368
We have to set this up.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-09-30 09:48:05]
Sierra Chart Engineering - Posts: 104368
We have set up the necessary symbol settings for the XBTEUR contracts.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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